Career Snapshot :
Highly competent team leader with 6 Yrs. +. of experience in operations. Responsible for managing smooth flow of daily operations including overseeing all the aspects of planning, training, process development, improvement and execution. Uses frugal approach in utilization of resources and believes more in inventing and simplifying.
Career Objective :
To work with an organization where I can utilize my knowledge, skills, strength and contribute towards growth of the organization along with self-development. Operations, planning, resource management, vendor partner management and people management are my core strengths and wish to explore more in these areas.
Work Experience : Medlife.com
Designation : Team Leader (Last Mile Delivery operation)
Duration : 4th Feb 2019 to Till Now
Roles & Responsibilities :
** Ensuring smooth delivery of packages to customer within promised delivery date. Handling customer escalations dive deep and getting them resolved by going every extra mile whenever required.
** Handle a team with order processing, issue of extract to the customer on products
** Manage and team the day today activities of co- team engaged in receiving, checking, storing, issuing and dispatch of material from the stores
** Co-ordination with billing & finance team for smooth process on accounting
** Vendor Management for functioning day to day operation in Logistics
** Handling floor operations, ground team, delivery service partners, transportation partners. Alongside monitoring the performance parameters, assessing customer feedback, evaluating areas of improvements & working out on ways to improve customer experience and delight.
** Responsible to provide refresher and new program launch training to station team and delivery channels associated with station. Ensure prompt responses to queries /concerns raised by the Delivery Executives thereby clearing doubts/ apprehensions if any
** Plan station manpower, delivery manpower, delivery vehicle, other major consumable and non consumable resources requirement for peak time delivery operations management ensuring smooth flow and yield desired results.
** Conduct performance appraisals of the station staff and down line alongside mentor them for handling efficient operations and take ownership to make further ways for growth.
** Responsible for utilization of each resource in a frugal way and ensure cost reduction- be it about station manpower, delivery associates, IT assets, inventory or any other resource.
** Deploy measures to reduce risks for safeguarding the health & wellness of the Delivery Executives customer relationship team to ensure seamless customer experience.
** Good control on resolving customer complaints and escalation.
** Overall responsibility of the smooth functioning of the end to end Logistics Operations.
Work Experience
Company Name : Amazon Transport Service
Designation : Station Supervisor (Last Mile Delivery operation)
Duration : 10th Oct 2017 to 31st Jan 2019
Roles & Responsibilities : -
** Executing the delivery process from delivery station to customer address through associates.
** Keep track of attendance of associates to ensure enough bandwidth of delivery team or sorting teams.
** Responsible for the day-to-day operations of delivery stations in the company network, including inbound, outbound, and sorting operations.
** Build, optimize, and assign delivery routes on my shift.
** Communicate with and respond to a Customer Service associates on delivery exceptions and requests.
** Plan station manpower, delivery manpower, delivery vehicle, other major consumable and non-consumable resources requirement for peak time delivery operations management
Work Experience
Company Name : Simpa Energy India Pvt.
Ltd.
Designation : Assistant Manager Ware House and Logistics . (SCM) (Last Mile Delivery operation)
Duration : 9th April 2014 to 8th Oct 2017
Roles & Responsibilities :
** Manage and train at least 8-10 Warehouse In-Charges who will be placed at each Stock Point.
** Develop and implement clear policies and procedures at all Stock Points including safety, quality, stocking, and use of software for tracking.
** Develop receiving and dispatching policies.
** Ensuring each WH is organized, clean, and all components are stacked according to policy.
** Responsible for utilization of each resource in a frugal way and ensure cost reduction- be it about station manpower, delivery associates, IT assets, inventory or any other resource.
** Ensure that all incoming stock gets tracked accurately in Simpa’s software system in all WH and Stock Points throughout UP.
** Manage dispatches accurately ensuring clear policies, procedures, and tracking.
** Direct management experience for employee and their performance
** Independently handle In/Out process & documentation related to Products parts
** Accurate billing inputs and invoice submission thereof
** Overall responsibility of the smooth functioning of the end to end Logistics Operations.
Education Qualification
** 2012 B.Tech (CS) Mangalayatan University Aligarh 52%
** 2006 XII Uttar Pradesh Board Jamuna Khand Inter Collage, Tappal, Aligarh 59%
** 2004 X Uttar Pradesh Board Jamuna Khand Inter Collage, Tappal, Aligarh 50%
Key Strengths & Skill Set : -
** Team Player and Performance Drive
** MS-Office (MS Word, MS Excel)
** Quality to handle team
Personal Details
Date of Birth : 16-06-1990
Father’s Name : Mr. Om Prakash Sharma
Mother’s Name : Mrs. Kamlesh Sharma
Hometown : Aligarh
Languages Known : Hindi, English
Hobbies : Travelling,
Mobility : Willing to work anywhere
Declaration :
I declare that the details mentioned above are correct and true to the best of my knowledge.
Date :
Place :