Biodata |
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| Name of the Candidate | : | Uzma Khanum |
| Name of the Post Applied | : | Quality Analyst |
| Job related skills / software | : | Identify and give feedback on agent shortcomings in soft skills and process knowledge, Online/offline monitoring of agent calls to audit and scrutinize, weekly reports on Quality Deviations, Auditing calls based on set parameters. Conducting training for new batches regarding quality parameters. |
| Category | : | Miscellaneous |
| Sub Category | : | Miscellaneous |
| Years of Experience | : | 3 years |
| State | : | Karnataka |
| Gender | : | Female |
| Salary Expected per Month(Rs) | : | Negotiable |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Finance |
| Email Id | : | uzmakhanum219 AT gmail.com |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Resume Format / CV Sample Template / Example / Model : |
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Objective :
To work innovatively in the organization towards the fulfillment of company objectives and to learn as well as contribute in the organization to my fullest.
Organization : Medi Assist – October 2017
Designation : Quality Analyst
Highlights of Qualifications :
** Basic knowledge about excel
** Self-motivated and able to work independently
** Good coaching and communication skills
** Ability to create and maintain individual and team performace report
Responsibilities :
** Identify and give feedback on agent shortcomings in soft skills and process knowledge.
** Online/offline monitoring of agent calls to audit and scrutinize.
** Flash reports based on audits and offer suggestions, job-aids, etc.
for improvement
** Utilize feedback from customers to facilitate improved quality of services being provided
** Auditing calls based on set parameters and CTQ’s.
** Taking training for new batches regarding quality parameters.
** Reviewing the performance of the associates
** DIP check on product knowledge of the associates
** Giving Feedback to operations regarding any deviations in process
Educational Background :
** Bachelor of Commerce, NMKRV May 2017
** PU, NMKRV March 2014
** X, LRES April 2012
Interests :
My interests include listening to music, painting and travelling
Personal Details :
Nationality : Indian
Marital Status : Single
Date :
Place :
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