Mithilesh Kumar Kannojiya
Email : 1986mithilesh AT gmail.com
Profile Summary :
Highly energetic and self-motivated professional with great analytical skills and 6 years of experience in Production Support.
** Team player with a passion for technology accompanied by special interest and expertise in S Q L /PLSQL and Windows.
** Managing Integrated Attendance Management System (IAMS) to make sure smooth services without any production issues .
** Extensive experience in analyzing and solving day-to-day production issues with client facing skills.
** Database monitoring & Escalation resolution at a l l levels.
** Commitment and dedication towards task
** Proven ability to work efficiently in independent and teamwork environments.
** Providing the call support to the clients and Team members if not on site.
** Ability to work in rotational shifts.
** Incident management by using BMC Remedy Tool.
Technical Skills :
** Languages : C, C++, C#. NET, JAVA.
** Database Known : Sql Server 2005 to 2016, Oracle 9i,10g, 11g and 12c, MySQL.
** Tools Used : Toad 12.1, SQL Developer, B MC Remedy Tool.
** Operating System : XP/Windows7/Windows8.0/Windows10.
** Designing Tools : XML, Core Java, HTML, XHTML , and DHTML.
** Technical Tools : ASP.NET, ADO.NET.
Project Experience :
Project Name : IAMS {Integrated Attendance Management System}
Nature of the Project : Implement Support & Enhancement
Duration :Oct 2015 to 14 May 2018
Organization : Idea Cellular Ltd.
Role :L2 Production
Support Responsibilities :
** Project is collecting data from various sources and submits in verities of bank then comparison takes place then various reports are generated.
** In depth analysis of the recurring issues and fixing the same.
** As a team member I was actively involved in the below phases of project :
** Requirement Analysis.
** Creating database by inserting various data also compare data using set operators.
** Developing database objects such as Procedures, Functions and cursors as per the requirement.
** Our team is well qualified to serve your daily needs as promptly and courteously.
** On time and quality services has always been our first priority
** Creating and monitoring the database jobs and troubleshooting support to jobs
** Performing DML, DDL operations whenrequired.
** To undertake the data loading and extraction activities.
** To communicate with team about various problems with database and get it resolved.
Work Experience :
Working in Medispec(India) Ltd, as Team Leader (IT Specialist & CRM-ERP Administrator) Engineer from 15-May- 2018 to till date
Job Profile :
** Closely coordinated with the application development team and business users for the implementation of CRM- ERP application
** Install, test and troubleshoot applications and train user & Department on different functions of the application
** Implemented new feature in CRM-ERP systems
** Maintain ace, Support and Testing of CRM- ERP module.
** Resolve compatibility issues and provide support for network system
** Provide update patches for operating systems and update system configuration to improve efficiency.
** Performed troubleshooting and needed.
** Handle SQL server 2000, 2005, 2008, 2012, 2014,2016 Database related to software.
** Strong analytical thinking, problem solving, creativity
Module Handling :
** Sales& Distribution,Purchase,Inquiry & Quotation, Production,
** Financial -Accounting, Service Management, Contact,
** Dashboard, Leave MIS,Inventory,Task,Employee MIS,HR Resume,DMS,
** AMC,Traning,Calandar,Report,GPs Tracker,Multi-Indent(USD,EURO,PONDS)
** Digital Marketing concept : Email Marketing, SMS Marketing and Social Media.
Other Project :
** GST Implementation in ERP System.
** Maintain Tally Backup & co-ordinate for IT Infrastructure project
** Maintain Attendance system Hardware & Software and co-ordinate with vendor
** Maintain payroll software & portal basic issues and co-ordinate with vendor
** Maintain android base service call management apps & train to engineer team & Clients.
** Maintain GPS based Attendance system & Vehicle Tracking system.
CMS Computers Ltd (From 14 May-2010 to 14 May-2018), Sr.Software Support Engineer (Nationally) – Support Level Nationally (Working on CMS Software System, Solus Software Ltd System, Smart I Software System and Virdi Software System).
Job Profile :
** Gathering software requirements from the client and providing presentations for the same.
** Documentation of the gathered requirements and sharing the same with development team.
** Commissioning the project based on the requirements by the client.
** Providing onsite and remote support to client for the software related issues.
Mainly Handled Software are :
a) Timekeeper Software :
This application is used to capture the attendance of the employees based on various shifts and to generate various MIS reports based on the client requirement.
Front End : VB 6.0 Backend: Access, SQL and Oracle.
Visitor Management Software :
This application is to capture the entry and exit timings of visitors in an office premises.
Front End : VB 6.0 Backend: SQL
c) Contract Labour Software :
This application to capture the entry and exit timings of contract labours in a company premises.
This application is handling enrolment of labours to MIS reports on daily basis and the wage management of the labours also.
Front End : Dot Net Backend: SQL
d) Web based Leave Management Software :
This application to capture the various leaves eligible for the employees in an office. Also handling various leave rules by the organization.
Front End : ASP Dot Net Backend: SQL
e) UNO Software :
This application to capture the various functionalities like time attendance, visitor management, access control etc for the employees in an office. Also handling various leave rules by the organization.
Front End : ASP Dot Net Backend: SQL
** Granting appropriate Access to Employees and Associates.
** Trouble shooting and providing solutions to various problems faced by the clients.
** Providing training and support to end users and managing a team of field engineers.
** Submitting Weekly Reports of Associates and Other Outsource Employees movements into Entire Air India Staff.
** Handle Sql server 2000, 2005, 2008, 2012, 2014 Database, related to software.
** Taken Daily backup database and fire query and generate the report for employee requirement.
** Installation Sql Server 2000, 2005, 2008, 2012, 2014 and also Oracle Server and Client 9i, 10g,11g and 12c.
** Handling Major clients like Idea Cellular Ltd, Mahindra and Aditya Birla Retail.
Previous Project Experience :
Project Name :CLMS (Contract Labour Management System)
Nature of the Project Implement :Support & Enhancement
Client :Aditya Birla Retail Limited
Duration :Feb 2013 to June 2014
Organization : CMS Computer Ltd Role L1 Production Support
Responsibilities (ABRL) :
** In depth analysis of the recurring issues and fixing the same.
** To check whether the SR processing from respective circle.
** Whenever SR not processing kill the inaction session respective circle.
** Creating and monitoring the database jobs and troubleshooting supp ort to jobs.
** Performing DML, DDL operations when required.
** 24*7 support of CLMS Applications Support
** To undertake the data downloading and extraction activities.
** To communicate with the Development team about various problems with database and get it resolved.
Previous Project Experience :
Project Name :AMS (Attendance Monitoring System)
Nature of the Project Implement :Support & Enhancement Client Pantaloons Fashion & Retail Limited
Duration :Jan 2011 to Nov 2012
Organization : CMS Computer Ltd
Role : Software Implementations Engineer
Responsibilities (PFRL) :
** In depth analysis of the recurring issues and fixing the same.
** Whenever SR not processing kill the inaction session respective circle.
** Creating and monitoring the database jobs and troubleshooting supp ort to jobs.
** Performing DML, DDL operations when required .
** To check whether the data has arrived from respective circles into the Acquirer in database.
** Developing database objects such as Procedures, Functions and cursors as per the requirement.
Educational Details :
** B.A Purvanchal University, jaunpur,U.P Allahabad Board 2007-2009 48.00 Higher Diploma (Software/ Engineering) National Institute of Information Technology (NIIT). NIIT Institute 2007-2009
** Intermediate P.I.C Intermediate College Kerakat. Allahabad Board 2005-2006 63.26
** S.S.C. P.I.C Intermediate College Kerakat. Allahabad Board 2003-2004 48.60
Personal Details :
Name- Mithilesh Kumar Kannujiya.
Date of Birth- 14th -Nov-1986.
Gender- Male
Marital Status- Married
Hobbies – Learning New Technologies and Languages (Programming).
Strength - Keen learning ability, Self-determination, optimistic.
Declaration:
I hereby affirm that the above-mentioned information furnished by me is correct to the best of my Knowledge.
Date:
Place :