Windows :
** Patching and software installation on Windows servers through IBM Bigfix, Shavlik and manually where ever required.
** User access management through active directory granting access to share drives, servers etc.
** In coordination with security team remediate vulnerabilities using different patches, upgrades, registry modification and GPO.
** Troubleshooting and supporting applications from platform end as per requirement from application teams.
** Own Root Cause Analysis and Problem Management
** Work on service requests of one or more types performed by the team
** Establish/manage remote access for users through RDP connections
** Basic knowledge of Wintel platforms, and Networking Infrastructure (Workgroup, Domain, PDC/BDC, DNS, WINS, DHCP)
** Ability to translate technical issues into understandable business language for end users
** Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA
** Keep improving team efficiency and performance, with using of scripts or tools where possible.
** Automate processes cautiously to save manual work.
** Auditing and providing quality related feedback on tickets and sharing improvisations possible.