ABHISHEK PAWAR
IT Infrastructure engineer
Hyderabad, India
pawar.0501 AT hotmail.com
SUMMARY OF EXPERIENCE :
** Ambitious, highly dedicated and well experienced Information Technology Infrastructure Engineer/Windows Admin with 6.6+ years of experience in providing 1st line support in Infrastructure Monitoring, IT Management and Managed Services, System Administration and, Incident & Problem Management, Patch Management.
** As Operations/Service Delivery providing support and services through Network Operations Center (NOC). Managing internal, client and customers IT Infrastructure through Remote Management Services (RIMS). Maintaining Day-to-Day operations/Delivery of Network Operations Center.
KEY SKILLS/TECHNOLOGIES :
** 6+ years of experience in supporting, operating, and maintaining IT infrastructure.
** 6+ years of experience in working in Service Now, Remedy ticketing tool.
** 6+ years of experience in Patch Management on Prod, UAT, DEV and QA servers.
** 2+ years of experience in working on IT Monitoring tools such as SCCM, DC Expert, HP OneView, SCOM, New Relic Cloud Based monitoring tool.
** 2+ years of experience in Basic Administration of Vmware vSphere.
** 2+ years of experience in Basic IIS Administration, SQL Administration, Active Directory, MS Failover Clustering.
** 1+ years of experience on Linux Operating System.
** Knowledge on Basic Azure Administration.
PROFESSIONAL EXPERIENCE :
Senior Analyst – Canada NOC, IT Infrastructure :
Deloitte Support Services, Hyderabad, India August 2018 – Present
** Infrastructure Monitoring– Performing Proactive Monitoring of Canadian infrastructure using tools like SCOM, SCCM and working on tickets in ServiceNow within SLA guidelines.
** Patch Managementof both production and non-production servers and checking compliance report to be 100% through SCCM. Make sure to install failed patches by troubleshooting the issue.
** Data Centre Operations :Provide support to Data Centre Environment site offering recoverability of primary data centers. Escalate immediately to vendors via phone/mail if there is any outage in the infrastructure.
** Server Decommission– Work on decommission request for all servers by following SOP and runbook.
** Ensure to exhibit strong end-to-end infrastructure troubleshooting skills for system, Database, Cloud, Networks and applications.
** Perform network devices troubleshooting using SolarWinds, creating change for power outages, make sure devices are up and running fine.
** 1st level support on performing SQL AG, Failover Cluster. Performing Data base and application procedure during patching. Perform SQL backup jobs and troubleshooting them to make sure all Databases and Backup jobs are running smoothly.
** Update the runbooks/SOP’s as per the requirements with the help of Global Team/Managers. Work with Global Team to ensure the Infrastructure is healthy and provide consistent process and procedures.
** Ensured smooth and uninterrupted functions of web servers
Senior System Engineer - NOC Infrastructure :
Infosys, Hyderabad, India August 2016 – July 2018
** Server Provisioning- Validate and deploy Windows Server builds on both Physical and Virtual hardware based on the build documents and compliance report using vRealize tool.
** Proactive monitoring of Servers and applications, monitoring tickets queue and provide remediation for issues within SLA’s.
** Windows Patching : Required to install the latest patches in accordance with SCCM on assigned servers to meet Infrastructure requirements.
** Server Decommissioning– Work on decommission request of Windows Servers as per clients request as per compliance standards.
** Virtual Machine :Creating the new VM, adding RAM, CPU, Memory, Disk for the VM on Vmware.
** Use VMWare vMotion to eliminate applications downtime from planned server maintenance by migrating running VM machines between hosts.
** Monitor resource usage using Vcenter Server Manage.
Create Snapshots of Virtual Machines.
** Participated in regular 24x7 On-Call rotations and coordinated with the onshore team for night-time scheduled activities.
Associate Analyst – Technical Services :
NetEnrich Technologies, Hyderabad India March 2014 – August 2016
** Managing Windows Infrastructure with 2500 + servers of Global Client (SMB & SME) actively performing health checks of infrastructure.
** Installing and configuring Windows 2003, 2008 and 2012 Server. Configuring and managing DHCP, DNS and Active Directory.
** Working in an online process environment for logging, identifying and solving the User problems on a priority basis. Application installation, configuration and troubleshooting on Windows Platforms.
** Responsible for server deployments, which include application installations, operating system updates and security patches. Performing Patch Management activity.
** Performing bug fixing patches installation upgrades and packages installation. Day-to-Day Administration and Operational support of any server OS related issues.
** Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
** Active Directory :AD user creation, modification, deletion and housekeeping, mailbox creation, deletion and modification. Extracting Active Directory Health Report and analyzing for critical issues.
General Sales Assistant (Administration) :
99p Stores, Birmingham, United Kingdom Oct 2011 – Oct 2012
** Provide high client service and will have ability to work under pressure while maintaining service levels. Ensuring Customer Service and Health and Safety standards are met.
** To ensure maintaining and monitoring of stock level on Shop floor and Warehouse standards always. Stock shelving and merchandising.
** Customer service Respond to customer enquiries whether in store or by phone.
** Creation, modification and deletion of user accounts. Handling requests / tickets and Perform root cause analysis and troubleshooting technical issues.
** Patching/upgrading to maintain security level and to keep system up to date.
EDUCATION :
Jan 2010 – Jan 2011 - Master of Science : Network Computing Coventry University, Coventry, United Kingdom
Aug 2005 – May 2009 – Bachelor of Technology : Computer Science & Engineering Mahaveer Institute of Science and Technology (JNTU affiliated), Hyderabad, India
STRENGTHS :
** Practical, Precise, Respectful, Trustworthiness.
** Determination, Dedication, Communication and Analytical and Problem-Solving Skills.
** Flexible, Hardworking, Formal, Punctual, Fast Learner.
ACHIEVEMENTS :
** Awarded as Class Topper of the year in B. Tech 2009.
** Awarded as Best Paper Presentation in B. Tech 2009.
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