I would like to take up a challenging career in the field of IT Management and wish to work in an environment which explores current technologies and will utilize, challenge and advance my talents to best potential.Education :
Pursuing Bachelor of Arts (Pass) from Delhi University.
XIIth passed from C,B,S,E
Xth passed from C.B.S.E.Professional Experience :
1- Senior Engineer (19-March-2012 To April 2013
Sysnet Global Technologies Pvt. Ltd.
W-42, Okhla Industrial Area, Phase-2
New Delhi 110020,INDIA. (14 May to Tile Date )Role and Responsibilities :
Handling the customer’s and engineer’s Escalations.
Giving the Technical support to the engineer and customer.
Handling all escalated and elevated cases.
Ensuring that monthly evaluation & performance of every team member is done and shared with them with improvement areas.
Maintaining all monthly, weekly and daily basis reports.3-Customer Support Engineer :
(2en feb-2009 To March 2012
RT Outsourcing Services Limited (HP Service partner)
A-200, Okhla Industrial Area, Ph-1
RT is a big service provider of HP India. Its range of IT solutions and products comprise PCs, Servers, Network integration across platforms, Peripherals, and system maintenance.
Now RT Make over as inTarvoTechnologies.Role and Responsibilities :
Handling all escalated cases.
Handle the customer’s and engineer’s Escalations on the floor.
Giving the Technical support to the customer.My Role :
Customer handling and shutout the problems
Configure Outlook & Microsoft Outlook express and address book.
Installation of all operating systems and Application software
Giving the technical support to the customer.Skills :
Knowledge in Desktop Troubleshooting and OS Installation, Installation and Configuration of Application Software Knowledge of Active Directory & Group Policies, DHCP, DNS servers.
Application Windows 98/2000/XP/Server 2003/Vista/Win-7
: MS-DOS, MS-Office, Internet, MS-outlook, Outlook Express. Sponsored links :
Sever 2008 And 2012 R2Certifications :
1- One year diploma in “Computer Hardware & Networking” from “F-tech Computer Education”
2- Computers Basics Six Month Computer Course (Dos, Ms Word , Ms Excel, Power Point, Fox pro, Internet and Outlook.)
3- Accredited Platform Specialist ( APS) HP Commercial Desktop, Workstation and Notebooks
4- HP Business Notebook Certification.Declaration :
I hereby confirm that the information furnished above is correct to the best of my knowledge.Date : ___________Place : ___________
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