Career Objective :
To secure a position in corporate sector where I can apply to my creative skills and experience and be a part of a team that helps to achieve the organization‘s success and Personal Development.
Working Experience :
Previously worked with Tanya Automobiles Ltd., Meerut (Authorized Maruti Dealer) as a MIS incharge cum Customer care Manager from 17th Oct, 2008 to 24 Apr, 2010.
RESPONSIBILITIES:
** Maintaining daily enquiry report.
** Sales Report. From DMS.
** Daily Vehicle Delivery Report.
** Maintaining Showroom Decorum.
** Daily monitoring report from DMS.
** Feeding daily enquiry of DSE’s in DMS.
** Making schedule of DSE’s training at MSIL.
** Supervising all PSF calling data
** Responsible for resolving all Maruti complaints.
** Maintaining all feedback from pre and post sale tellecalling.
Presently working with M/S Shree Vasu Automobiles Ltd. as a Customer Relationship Manager (Sales) cum EDP incharge from Apr 25, 2010 to Aug 31, 2012.
RESPONSIBILITIES:
** Maintaining daily enquiry report.
** Sales Report from Siebel.
** Booking Vehicles in Siebel.
** Daily Vehicle Delivery Report.
** Maintaining Showroom Decorum.
** Daily follow up report from Siebel.
** Feeding daily enquiry of DSE’s in Siebel.
** Hosting and Managing Customer Meet.
** Supervising all PSF calling data
** Responsible for resolving all Complaints in Tata Motors.
** Maintaining all feedback from pre and post sales tellecalling.
** Daily Stock Report.
** Billing of Vehicles.
** Indenting of vehicles in Tata Motors.
** Responsible for maintaining White from.
A new sales process introduced by Tata Motors i.e. EXCEED under this process following responsibilities are undertaken by me:
1. Daily reporting.
2. Checklist Maintenance and action plan
a. Showroom Checklist
b. Display Vehicle Checklist
c. Delivery Infrastructure Checklist
d. Test Drive Vehicle Checklist
3. Responsible for Test Drive IFIR and Delivery IFIR.
4. Responsible for Green Form, Pink Form and Test Drive Target.
5. Check on ageing analysis of Green, Pink and Yellow form.
6. Responsible for Complaint capturing and resolution of internal and external customer complaints.
7. Organizing Customer Meets.
8. Responsible for each and every Delivery Ceremony at showrrom.
9. Handling all MIP audit at Dealership.
10. Preparing presentation on all activities for claim at Tata Motors.
11. Responsible for Delivery Time Schedulig Sheet.
12. Overall back office working.
Professional Profile :
1 One Year Diploma in Computer Application from GCEC.
2 DOEACC ‘O’ Level from Delhi.
3 MBA from Symbiosis, Pune.
Educational Qualification :
1 Pursuing M.com from D.N College Affiliated to Chaudhary Charan Singh University
2 B.com from Meerut College, Meerut Affiliated to Chaudhary Charan Singh University, Meerut in 2009
3 Intermediate from Kendriya Vidyalaya Punjab Lines affiliated to C.B.S.E Board with 1st div in 2006.
4 High School from Kendriya Vidyalaya Punjab Lines affiliated to C.B.S.E Board with 2nd div in 2004.
Training by MUL :
1 Induction training at YMCA, New Delhi
2 Selling AT Maruti Suzuki India Ltd.
(Three Days) at Maruti Driving School, Nauchandi Ground, Meerut.
Training by TATA MOTORS
1 CRM training at CMC ATC, New Delhi.
2 SSI training at SVAL, Meerut.
3 1 day PCBU Sales Admin Training at CMC ATC Lucknow.
Computer skills :
Computer Fundamental, Windows, M.S Office (Word, Excel, & Power Point), & Internet,
Personality Traits :
1 Fast and Versatile learning capabilities.
2 Responsible and self motivated.
3 Planning and Scheduling
4 Capable of good work and excellent in communication skills.
Hobbies :
1 Singing and Dancing
2 Playing badminton
3 Traveling
Declaration :
I here by Declared that all Information given above is true and correct by the best of my knowledge and Belief.
Place: ……………..
Date: …………… (Sugam Tyagi)