Gyana Ranjan Behera
Email : gyanabehera30 AT gmail.com
Professional Summary :
Providing support to computer systems, Installing and providing maintenance service to clients, repairing hardware components of computer, Laptops and printers.
Work Experience :
** Desktop Support Engineer at CMS IT Services Private Limited. (2019 – Present)
** Desktop Support Engineer at Mindsquare Technologies India Private Limited. (2016 – 2019)
Projects Works
** Matrix Cellular International Services Limited
** Configure antivirus software to fully protect IT environment.
** Monitor the performance of the computer systems and address issues as they arise.
** Provide technical support for software reconfigurations to aid in function customization.
** Install computer hardware, software and operating systems on desktops and Laptops to keep versions current.
** Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
** Network with LAN/WAN for continuous company connection.
** Installing Microsoft Operating system, updating and maintenance.
** Supporting the roll-out of new applications, such as System allocation, Domain configuration,
** Email configuration, and configuration of a official application like Macc and Mbe.
** Vendor coordination for system hardware management, replacement of failed parts.
** Sophos Antivirus installations & configuration.
** Resolving OS related issues.
** Email & Salesapp configuration in Tablet PC.
** Resolving Issues on company software like Macc.
** Castrol India Private Limited
** Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues installing and configuring computer hardware, operating systems and applications.
** Troubleshooting system and network problems and diagnosing and s ** olving hardware/software faults.**
** Printer installation & configuration.
** Improves system performance by identifying problems & recommending changes to hardware, software, etc
** Deliver software patches and upgrades to resolve issues
** Configure, backup and troubleshooting of outlook.
Alstom India Limited
** Provide technical solutions and troubleshooting services on need basis
** Performed configuration testing of antivirus software in a networked environment
** Deliver software patches and upgrades to resolve issues
** Resolving hardware, software issues such as issues related to operating system, new software
** installation, mailing software configuration of remote users.
** Mcafee Antivirus installations & resolving issues related to mcafee.
** Printer installation & configuration.
** Outlook mail configuration
** TCG
** Installed both computer hardware and software
** MS outlook configuration, backup, restore and troubleshooting.
** Tally software installation & configuration.
** Printer installation & configuration.
** OS installations and resolve issues related to OS.
** Give Technical support to the Users when they do face any issues like printer configutarion, Mail
** Configurations, Tally, SAP, and SQL installations etc.
** Troubleshooting system and network problems and diagnosing and solving hardware/software issues.
** Marathon Motors
** Test software performance throughout the desktop network to ensure peak performance
** Give technical support to the users
** Installing and configuring computer hardware, operating systems and applications.
** Printer installation & configuration.
** Domain, email and Outlook configurations.
** Remote desktop and remote assistance
Education
** GNIIT (3 yrs.
Advance diploma in Information technology from NIIT,Bhubaneswar)
** Graduation from Fakir Mohan University, Odisha.
Personal Details.
Marital status : Single
Nationality : Indian
Language Known : English and Hindi
Strengths : Quick adaptability, Dedication, Self-motivated.
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