CURRICULUM VITAE :
Sanket Vaghela
Email : sanketv1990 AT gmail.com
Phone : +91-7878140090
OBJECTIVE :
To obtain a position of Desktop Support Engineer with Atech where I can utilize my software, hardware and troubleshooting experience in order to provide the company with a solid support system
Present Work Experience :
HCL Comnet Ltd. (10th March2014 to Till Date)
Designation- IT Support Engineer
Installation & Maintenance Desktop & Laptop in Workgroup and Domain Model.
Working On the Site of Around 1000 Infra Users.
Everyday Check List Follow(Meeting Rooms ,Projector Rooms, Telecommunication Rooms)
Handling IT Asset Stock & Maintaining IT Inventory.
User Query Solution As Per Service Request
Outlook Configuration
Take Remote and Give Solution using windows remote assistance.
Works with IT Help Desk.
Installation & Maintenance Desktop & Laptop in Workgroup and Domain Model.
Installation Configuration of Print devices, Network printers
Responsibilities :
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs .
Installing & Configuring of PC Hardware’s & Software’s.Routine maintenance updates with other IT staff and business units.
Utilized Remedy for call logging.
Provided technical support, including identifying problem incidents with their subsequent resolutions
Installations & Troubleshooting of Windows OS
Key Skills for & Strengths :
Active Directory, DHCP, DNS
Basic understanding of Server 2008
Good communication skills
Ability to take initiative
Multi-tasking
Efficient problem solving
Oriented towards customer service
EXPERIENCE :
IT Source Technologies LTD.
(From 09th OCT 2012- 6th March 2014)
Designation- IT Support Engineer
Working On the Site of 150 Users of Ernst&Young LLP – (Audit &TAX Dept.)
Configuration & troubleshooting Lotus Notes Client
Basic Network Support
Assists staff with the installation, configuration, and ongoing usability of desktop Computers, peripheral equipment and software within established standards and guidelines
Works with Help Desk.
Assists in maintaining LAN/WAN and, as appropriate, telephone systems cable.
Troubleshooting in Ms Office, Internet Explore and application troubleshooting
Installation of Software/Operation system & troubleshooting
Installation and troubleshooting of software, In-house Applications
Speakers, CD & DVD Writers, UPS and Graphics Card, Printers, Scanner etc.
Knowledge of printer configuration and installation
Good working experience in Antivirus software (Symantec, Quick heal, avast, kasper sky )
QUALIFICATION :
Academic :-
Bachelor of Engineering (Computer Science) With 55% From Gujarat University, Gujarat
Senior Secondary in Science From GHSEB, With 72% Modasa,Gujarat.
Secondary With 77% from GHSEB, Malpur, Guajrat.
PERSONAL SKILL :
Good verbal & nonverbal skill.
Committed in completion of any job assigned.
Willingness to learn, team facilitator, patient & enthusiastic.
PERSONL DETAILS :
Name : Sanket Vaghela
Date of Birth : 18-05-1990
Father’s Name : Jayntibhai Vaghela
Marital Status : SINGLE
Hobbies : Reading News Paper & Playing Cricket,Internet Surfing
Permanent Address : NrAnimal Hospital,At&Po-Malpur,Taluka-Malpur,Dist-Arvalli,Guj
Current Location : Ahmedabad,Gujarat
DECLARATION :
I hereby declare that the above written particular are true to the best of my knowledge & belief.
Date :
Place : Ahmedabad
Signature