Mr. RAJESH TRIVEDI :Resi.Address :-
B-4 Flat no 104,
Kalyan (w).Career Aspiration and Objective :
** Seeking for the opportunity of an executive position in the customer service area.
** To work honestly and sincerely in development of team.
** Always ready to take up responsibility to work diligently as part of a team.Personal Information :-Date of birth : 16th June 1985Contact no : 8286956658/9664077289Marital Status : SingleLanguages Known : English, Hindi, and MarathiE-mail ID : gemini_rt2000 AT yahoo.co.inAcademic Qualification : Pursuing 3rd Year B.Sc I.T. ( Mumbai University)Technical Knowledge :Windows applications including MS Word, MS Excel, Internet Explorer.Work Experience :
Worked with Pantaloons for 1 Year as a Sr. CSR & Cashier
** Building customer relationships.
** Face to face customer service.
** Cash handling
** Demonstrating initiative.
** Financial Reporting.
** Maintaining daily sales report.Worked with Reliance Infocom for 9 months as a CSR for inbound process :
** Answering calls in a prompt courteous manner.
** Work with the support team to ensure service level requirements are exceeded.
** Adhere to latest training and support standards and procedures.
** Work with customers to ensure that contractual service expectations are exceeded.CURRENT JOB :
** Working with Andromeda BPO as a Quality Analyst & Process Trainer from last 3 year (Inbound Process - General Insurance)
** Handling L&T Toll Free Contact Centre PAN India.
** Ensuring quick resolution of escalated cases.
** Handling all over India motor claims and complaints
** Analyzing the existing processes and identifies areas of improvement. Sponsored links :
Highlight & take them up with the concerned teams for resolution.
** Listening calls of Agent, giving Feedback in the Improvement part
** Sending Soft copy of policy documents through mail to the customer
** Conducting Soft Skills Session.
** Handling Floor with a Team of 20 agents.
** Conducting interview & to train the CSR for product & Process.
** Sending Payment links to Customer
** Sharing weekly Quality Assurance report with Process manager & Quality manager along with client.
** To Present Monthly Quality PPT in Review in presence of Centre head & Clients.Skills :
** Excellent customer service skills.
** Excellent interpersonal and communication skills.
** Enjoy rapport building and customer interaction.
** Professionalism and confident.
** Target driven and self-motivated.
** Strong persuasive skills.
** Able to work in a highly dynamic environment and able to multi-task.
** File Maintenance.Interest & Activities :
Traveling, Listening Music, Net surfing.Place : KalyanDate :
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