Gowtham.S
Email :gowtham881 AT gmail.com
Profession Summary :
To work in a creative and challenging environment using cutting edge technologies where I could constantly learn and successfully deliver solutions to problems. Able to rapidly gain product knowledge.
Skills :
** Comprehensive problem solving abilities
** Prepare report to improve my skills and management
** Exceptional listening and analytical skills
** Willingness to learn team facilitator smart worker
Work History :
Digital Interaction Specialist (Executive)[24]7.ai India – Bengaluru, KA ( Dec- 2017 – Aug-2020)
** Assisting customers through Messaging/Chat/Call for Customer queries for an Australian telecom process(Universal Expert)
** Handled inbound customer chat / conversations from Website and re-routed via IVR
** Handled all Fixed and Mobile queries( Technical, Billing and Activation)
** Asked open-ended questions to determine which products or services would be best fit for customer's needs
** Remedied issues quickly and within parameters of company-mandated policies and procedures
** Documented all customer information accurately in computer system, providing dated notes for future reference
** Analyzing customer feedback and internal compliance feedback to improve my skills
Developer – Bengaluru, KA ( Feb 2016 – Sep 2017 )
** 1 Year 5 months of experience in developing web, client/server applications using Java/J2EE technologies
** Effective database management with JDBC
** Delivered part project work at given time
** Develop need on the Client update relating to products and service
** Handled the project in absence of the Project lead
** Provided regular status reports and met all agreed-upon deadlines
Technical Skills
** Operating System : Windows 7 , 8 ,10
** Multimedia : Microsoft Office, PowerPoint, Microsoft Excel.
** Programming Skills : MySQL, HTML, CSS, Android , Core Java, Java Script.
** Ensured that all the activities of project are performed in accordance with the company policies
** Best of my abilities, providing benefit to the organization as well as my professional career and interested to work in a challenging and learning atmosphere, which should give me an opportunity to deliver the best out of me Educational Qualification
** Completed 10th standard from Viraragahava higher secondary School, Thanjavur, Tamilnadu
** Completed Pre University College (Computer science) from Kalayanasundaram higher secondary school, Thanjavur, Tamilnadu.
** Completed B.E ( Computer Science) from PITS, Anna University, Thanjavur, Tamilnadu
Hobbies :
Listening to Music, playing indoor and outdoor games, watching movies
Personal Profile :
Name : Gowtham S
Father’s Name : Sundaralingam S
Date of birth : April 13, 1993
Nationality : Indian
Languages Known : English, Tamil.
Declaration :
I hereby declare that the information stated above is true and correct to my knowledge.
I undertake to inform you of any
Place : Bangalore
Date :