Welcome Guest

BPO Call Center, Back Office >> Quality Analyst 
BPO Quality Analyst Resume Sample, Experience : 3 years

Sponsored Links:


Name of the Candidate:Kavya
Name of the Post Applied:BPO Quality Analyst
Job related skills / software:Auditing call and tickets worked by agent, Providing feedback, Maintaining quality of the team
Category:BPO Call Center, Back Office
Sub Category:Quality Analyst
Years of Experience:3 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.E. / BE : Bachelor of Engineering
Major / Specialization:Computer Science
Email Id:kavyarammurthy353 AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


Objective :
To work innovatively in the organization towards the fulfillment of company objectives and to learn as well as contribute in the organization to my fullest.

Responsibilities :
** Identify and give feedback on agent shortcomings in soft skills and process knowledge.
** Reviewing ticket worked by agent
** Online/offline monitoring of agent calls to audit and scrutinize.
** Daily Reports on Quality Deviations
** Auditing tickets and calls based on set parameters and CTQ’s.
** Taking training for new batches regarding quality parameters.
** Reviewing the performance of the Agents
** Giving Feedback to operations regarding any deviations in process

Key Achievements :
** Part of processing training team (Product were SDWAN, ADTRAN, T1 Circuit testing, Hosted products )
** Was handling escalation calls and tickets as well
** Been best performer of the month multiple times

Previous Organization : HGS (OCT 2018 - curently)
Total Years of Experience : 3 years
Years of Experience as QA : 1 year
Designation : Senior Consultant Quality (US Windstream process)

Responsibilities & Achievements :
** Worked for Earthlink (Internet Service Provider) and n

ow on Windtream products
** Auditing call and tickets worked by agent.
** Providing feedback
** Maintaining quality of the team
Taking escalation calls on regular basis.

Educational Background :
** Bachelor of Engineering - Computer Science - Rajajeswari College of Engineering, Bangalore, 2013-2017
** PUC - KLE Independent PU College , 2011-2013
** X Class - St Mira's Hgh School

Other Achievements :
** Captain of school throw ball and women's cricket team.
** Have participated in VTU ThrowBall Tournament held at KNSIT College of Engineering.
** Organized and CoordinatedAppDevelopment for CSI event “SAMSHODHAN”.
** Attended 1st International Conference on InnovationsinComputing and Networking.
** Presented and published paper on“DigitalWaterSupply”at Internationalconference on Innovations in Computing and Networking.

Interests :
My interests include calligraphy, cooking, art works like pot making, sand work etc

Personal Details : Kavya HR
Date of birth : 03/05/1995
Marital Status: Married
Nationality : Indian

Declaration :
I hereby declare that all the above written particulars are true to the best of my knowledge and belief.

Place : Bangalore
Date :


1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.