Technical Experience Summary:
** All types printer Installation.
** Worked extensively on Desktop/(Windows XP, Windows 7) provided support to large number of users.
** Worked on DHCP and TCP/IP.
** Worked on MacAfee antivirus & Quick heal
** Extensive experience in diagnosis of networks windows XP, Windows 7
** Experience with internet explorer, outlook express & Microsoft outlook & Browser base software
** Installing Troubleshooting, Windows 2000, 2003 & 2008 Servers
** Configuring DNS, DHCP & ADS in Windows
** Creating users, Account policies, Implementing user’s rights in Windows
** Creating profile, groups, trust, auditing and DFS
** Configuring outlook for the exchange of mails
Total Experience : 6.3 Years.
1)Talent pro HR Pvt Ltd. From 15 April 2015 to 31 Oct 2016
2)Progressive InfoTech Pvt. Ltd. from 14 Nov 2016 to 31 Nov 2018 on Engineer-Desk Side Support L2 at FedEx Express.
3) FEDEX EXPRESS TSCS INDIA PVT LTDfrom 12 Dec 2018 to till Date
Technical support Agent and Office Administrator:
Responsibilities :
Talent pro HR Pvt Ltd. From 15 April 2015 to 31 Octo 2016 on Engineer-Desk Side Support L2.
** Providing technical support to Office staff & at the IT Helpdesk and customer.
** Installation, Configuration & Troubleshooting of Printer. (LaserJet, Dot Metrics & Desk Jet, Passbook Printer)
** Installation, Configuration & Troubleshooting of Barcode Scanner. (Symbol and Honeywell)
** Assembling, Installation & Troubleshooting of PC (HP, Dell, Lenovo, Circle, HCL)
** Remote support.
Progressive InfoTech Pvt.
Ltd. From 14 Nov 2016 to 31 Nov 2018 on Engineer-Desk Side Support L2 at FedEx Express:
** Work on Domain & Workgroup environment
** Windows 7,8,10 Installation and troubleshooting
** Installation, Configuration & Troubleshooting of Printer (LaserJet, Inkjet & Desk Jet & Network Printer)
** Installed and upgrade McAfee antivirus
** Managed laptops, desktops, and printers companywide
** Install and Configure outlook and troubleshooting
** Assembling, Installation & Troubleshooting of PC (HP & Dell)
** Managing 350+ users. (Head Office & Out sources user).
** Installed, upgraded, and verified hardware and software applications.
** Install, upgrade, support and troubleshoot Windows OS, authorized desktop applications, hardware, and peripheral equipment.
FedEx Express TSCS India Pvt. Ltd. From 12 Dec 2018 to till date onTechnical Support Agent and Office Administrator:
** Raising purchase orders.
** Raising miscellaneous invoices.
** Superb Excel and Microsoft Office skills.
** Superb Excel and Microsoft Office skills
** Ability to multi task with strong attention to detail
** Accurately filling in administrative records and relevant paperwork
** Maintaining Purchase Order Processes
** Handling purchase and order software FedEx Cloud Financials (Oracle cloud Application)
** Contract Creation software handling Encore (Enterprise Contracts and Real Estate)
Educational Qualification :
** Passed Diploma in Computer Engineering with 60.00% from MSBTE in 2012.
** Passed HSC with 67.33% from Pune University State Board in 2009.
** Passed SSC with 51.07% from Pune University State Board in 2007
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