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BPO Call Center, Back Office >> BPO Team Lead 
BPO Team Leader Resume Sample, Experience : 4 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Lead and coordinate the day-to-day activities of the team, Ability to lead/supervise a team, Coordination of all Operational activities, Cultivating environment of trust, teamwork, self-confidence and ownership within the team.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:4 years
State:Madhya Pradesh
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:HR Human Resources
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Education  :
Appearing MBA , Barkatullah university Bhopal , 2015
Bachelor in Science , Barkatullah university Bhopal , 2009

Achievements  :
Achieved the Performer of the month First source BPO Pvt.Ltd.
Achieved the Performer of the Quarter by Tech Mahindra – (Awards & Incentives.)

Job Experience  :
Tech Mahindra BOP Pune : (from july 2012 to nov 2014)
Assitant team Leader  :
Lead and coordinate the day-to-day activities of the team
Ability to lead/supervise a team, Coordination of all Operational activities
Cultivating environment of trust, teamwork, self-confidence and ownership within the team.
Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentati
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on and information.
Perform the assigned activities so as to yield timely and achieving targets laid by client from time to time.
Analyzing the agent productivity, laying action plans to optimally utilize the resources for enhancement of productivity.

First Source BPO Indore : aug 2010 to july 2012
Customer care Executive  :
Answer phones and respond to customer requests.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues and research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.

Other Qualification  :
Computer basics & CCNA.

Place  : Jabalpur
Date  :

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