Appearing MBA , Barkatullah university Bhopal , 2015
Bachelor in Science , Barkatullah university Bhopal , 2009Achievements :
Achieved the Performer of the month First source BPO Pvt.Ltd.
Achieved the Performer of the Quarter by Tech Mahindra – (Awards & Incentives.)Job Experience :Tech Mahindra BOP Pune : (from july 2012 to nov 2014)Assitant team Leader :
Lead and coordinate the day-to-day activities of the team
Ability to lead/supervise a team, Coordination of all Operational activities
Cultivating environment of trust, teamwork, self-confidence and ownership within the team.
Archive all necessary information for audit purposes according to quality and security requirements, to ensure reliable and timely retrieval of documentati Sponsored links :
on and information.
Perform the assigned activities so as to yield timely and achieving targets laid by client from time to time.
Analyzing the agent productivity, laying action plans to optimally utilize the resources for enhancement of productivity.First Source BPO Indore : aug 2010 to july 2012Customer care Executive :
Answer phones and respond to customer requests.
Provide customers with product and service information.
Transfer customer calls to appropriate staff.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquires not immediately resolved.
Complete call logs and reports.
Research billing issues and research misapplied payments.
Recognize, document and alert the supervisor of trends in customer calls.Other Qualification :
Computer basics & CCNA.Place : JabalpurDate :
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