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BPO Call Center, Back Office >> Operation Executive / Associate 
BPO Operations Associate Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:BPO Operations Associate
Job related skills / software:Provided quote for every work type of Insurance such as small trade, Motors, Personal insurance, Special policies and engineering & marine policies, Handled New business & Mid-Term-Adjustment, Lapse & Renewal of the policies.
Category:BPO Call Center, Back Office
Sub Category:Operation Executive / Associate
Years of Experience:5 years
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


“Ayyappa Apartment”, Flat no. 304, 2nd floor
Raikar Nagar Lane No. 15, Dhayari Garmal,

Pune - 411041 Mob  : +91-8806188333
Email  :naren_parkar AT rediffmail.com

Objective  :
I am looking forward to an opportunity to work with an organization having a International Presence. The exposure will provide me a platform to enhance my knowledge and skills while adding value to the organization.

Educational Qualification  :
S.S.C. Kolhapur 2002 70 First
H.S.C. Kolhapur 2004 60 Second
B.Com MumbaiUniversity 2007 50 Second

Computer Awareness  :
Knowledge of Ms-word, Ms-Excel, Ms-PowerPoint (2003 & 2007).
Handled Windows 98, Windows 2000 & Windows XP, Windows XP, Windows 7, MS Office, Professional & Internet.

Works Experience  :
WNS Global Services Ltd. Pune, India  : December 2010 till date as Senior Associate Ops
Aviva Insurance (UK)
Worked in very important process of Insurance “Underwriting (Index & Logging)”.
Provided quote for every work type of Insurance such as small trade, Motors, Personal insurance, Special policies and engineering & marine policies.
Handled New business & Mid-Term-Adjustment, Lapse & Renewal of the policies.
Preparing Daily & Monthly MIS of the team & also calculating total productivity of the team. Updating MI Tracker & AM tracker & other ad-hoc task given by the team leader.
Good knowledge of FSA (Financial Services Authority) rules & regulations.
Solving queries/doubts of team members during absence of trainer.
Utica Insurance(US) -
Currently working as Sr.

Associate Operations in Skel/Coverage Coding .
I have been a part of newly started Insurance business, and involved in a new project.
Was a part of a new project, initially was responsible to complete the entire claim information.
Currently working for claim coding & Preparation of MI reports and sharing with clients.
Setting Up claims, Checking and maintaining the work flow.
Team Handling (Solving Query internally ).

National Securities Depository Ltd. (NSDL)  : December 2008 to December 2010 as Senior Process Assistant

Process  : - Customer Relationship Management (CRM):-
Assigning and overseeing the work of a team of thirteen, engaged in resolving queries received through e-mails/letters pertaining to PAN/TAN.
Preparation of daily reports for team.
Reply e-mails which are related to customer queries of PAN & TAN.
Auditing of standard answers/reply given to applicants of their queries/complaints.
Undertake the responsibility for team productivity.
Handling escalations received from the team members.
Maintaining Customer Service Commitment of CRM team.

Personal Information  :
Date Of Birth  : 28th December, 1986
Marital Status  : Married
Gender  : Male
Nationality  :Indian
Languages Known  : English, Hindi & Marathi
Passport Info  :J9071456

Always passionate to learn something new.
Problem solving and decision making skills.
Quick learner.
Team Player.


Date  :
Place  :

(Narendra D Parkar)


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