CURRICULUM VITAE :
NARENDRA D PARKAR
“Ayyappa Apartment”, Flat no. 304, 2nd floor
Raikar Nagar Lane No. 15, Dhayari Garmal,
Dhayari,Pune - 411041 Mob : +91-8806188333Email :naren_parkar AT rediffmail.comObjective :
I am looking forward to an opportunity to work with an organization having a International Presence. The exposure will provide me a platform to enhance my knowledge and skills while adding value to the organization.Educational Qualification :
S.S.C. Kolhapur 2002 70 First
H.S.C. Kolhapur 2004 60 Second
B.Com MumbaiUniversity 2007 50 SecondComputer Awareness :
Knowledge of Ms-word, Ms-Excel, Ms-PowerPoint (2003 & 2007).
Handled Windows 98, Windows 2000 & Windows XP, Windows XP, Windows 7, MS Office, Professional & Internet.Works Experience :WNS Global Services Ltd. Pune, India : December 2010 till date as Senior Associate Ops
Aviva Insurance (UK)
Worked in very important process of Insurance “Underwriting (Index & Logging)”.
Provided quote for every work type of Insurance such as small trade, Motors, Personal insurance, Special policies and engineering & marine policies.
Handled New business & Mid-Term-Adjustment, Lapse & Renewal of the policies.
Preparing Daily & Monthly MIS of the team & also calculating total productivity of the team. Updating MI Tracker & AM tracker & other ad-hoc task given by the team leader.
Good knowledge of FSA (Financial Services Authority) rules & regulations.
Solving queries/doubts of team members during absence of trainer.
Utica Insurance(US) -
Currently working as Sr. Sponsored links :
Associate Operations in Skel/Coverage Coding .
I have been a part of newly started Insurance business, and involved in a new project.
Was a part of a new project, initially was responsible to complete the entire claim information.
Currently working for claim coding & Preparation of MI reports and sharing with clients.
Setting Up claims, Checking and maintaining the work flow.
Team Handling (Solving Query internally ).National Securities Depository Ltd. (NSDL) : December 2008 to December 2010 as Senior Process AssistantProcess : - Customer Relationship Management (CRM):-
Assigning and overseeing the work of a team of thirteen, engaged in resolving queries received through e-mails/letters pertaining to PAN/TAN.
Preparation of daily reports for team.
Reply e-mails which are related to customer queries of PAN & TAN.
Auditing of standard answers/reply given to applicants of their queries/complaints.
Undertake the responsibility for team productivity.
Handling escalations received from the team members.
Maintaining Customer Service Commitment of CRM team.Personal Information :Date Of Birth : 28th December, 1986Marital Status : MarriedGender : MaleNationality :IndianLanguages Known : English, Hindi & MarathiPassport Info :J9071456STRENGTHS :
Always passionate to learn something new.
Problem solving and decision making skills.
Team Player.HOBBIES :
Music.Date :Place :
(Narendra D Parkar)
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