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Branch Operational Manager Resume Sample, Experience : 10 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Branch Operational Manager
Job related skills / software:Controlling and monitoring the daily operations of the branch including customer service, Monitoring the overall branch function and business development
Category:Finance Accounts, Tax, Audit
Sub Category:Finance Executive / Manager / Officer
Years of Experience:10 years
State:Tamil Nadu
Gender:Male
Salary Expected per Month(Rs):50,000 to 60,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:HR Human Resources &Marketing
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Name  :Manikandan B
Male, Single, Born 17-08-1981.

Address  :
No  :16,Jeyanagar ,
Nandhinagar Extn,
Keelkatalai,
Chennai-600117

Mobile  : 9884182491.
Email  : Mani7k AT yahoo.co.in
Phone  : +91 044 22474830

Current Designation :
Senior Auditor-IFMR entity at Thanjavur

OBJECTIVE  :
To obtain a challenging and rewarding career in banking domain with special focus on analytics.

PROFESSIONAL EXPERIENCE  :
1 Year experience asSenior Auditor in IFMR entiry at Thanjavur.
10 years of experience in ICICI Bank Limited - Retail Banking – Liabilities Group

Senior Auditor (February 2014 till present) :
Handling a team of 8 members in a audit controlling four regions namely Thanjavur, Pudhukottai, Ariyallur and Krishnagiri.

Responsibility  :
Planning –Preparation of audit schedule for all 4 regions
Allocation of branches for each auditors separately
Monitoring of Plans as scheduled.
Monitoring of quality reports getting published from auditors id
Responsible for checking and approving the reports submitted and publishing the reports to respective operation teams
Responsible in Implementing and execution of Underwriting process audit in one of the region.-Krishnagiri.

Responsibilities in ICICI Till Feb 2014  :
** Controlling and monitoring the daily operations of the branch including customer service.
** Settlement of inward remitances to respective customer account
** Monitoring the overall branch function and business development
** Analysis of transaction sqls for compliance and reporting purposes.
** Submission of returns and control reports to the respective authorities on a periodical basis.
** Monitoring of office accounts of the branch and ensuring compliance for the same with special focus on Anti Money Laundering reports.
** In charge of RTGS clearing process at the branch at the initiating end. and productivity of the branch

ROLES AND RESPONSBILITIES  :
** Branch Operations Manager (January 2009 to May 2012)
Chennai-Sholinganallur Branch

Responsibilities  :
** Controlling and monitoring the daily operations of the branch including customer service.
** Monitoring the overall branch function and business development
** Analysis of transaction sqls for compliance and reporting purposes.
** Submission of returns and control reports to the respective authorities on a periodical basis.
** Monitoring of office accounts of the branch and ensuring compliance for the same with special focus on Anti Money Laundering reports.
** Training of new joiners in various roles and cross functional capabilities.
** Managing a team of 10 members at various designations and providing them with performance feedbacks.
** Managing the team in implementation of various projects and initiatives rolled out by the organization.
** In charge of RTGS clearing process at the branch at the initiating end.
** Liability Business development with emphasis on deposit and investment products
** Controlling the profitability and productivity of the branch
** Senior Officer (April 2007- March 2009)

Location  : Chennai-Cenotaph Road Branch

Responsibilities  :
** Handled all the Day-To Day Branch Operations that include core banking transactions like cash, remittance, preparing reports and MIS.
** Promoted as Assistant Manager from Senior Officer in a span of 8 months
** Handling FPREX and inward and outward remittances.
** Maintenance and controlling of CAT and CONTROL Reports such as,(Office Account Reports, Branch Expense Reports and Cash Reports).
** Key Role and contribution in the IAD Auditing 2007-2008,2008-2009.
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(Appreciated for playing the key role in achieving 5 star rating and Marks 93.5 for the Branch).
** Responsible for the quality of branch customer service and operational excellence.
** Team Leader for branch clearing and Cash Management Services operations.
** Back up for monitoring of various office accounts and reports submission.
** Implementation and processing of RTGS facility at branch.
** Training new joined at the branch.
** Officer (September 2004-March 2007)

Location  : Chennai-Velachery Branch

Responsibilities  :
** Part of customer service team with focus on customer service quality.
** As a part of a new team, focused on learning banking products and practices.
** Organized and planned for the Five S Metrics when the new Brach was opened.

ACHIEVEMENTS  :
** Consistently top rated in all annual appraisals from 2005.
** Appreciation from Regional Manager for Achieving 100% Quality Score in FCRM for all months in the financial year 2006-2007 and for solving the FCRM Queries and Critical Requests effectively within the specified TAT (TURN AROUND TIME).
** Numerous mail appreciations from Regional heads, Zonal heads for various activities such as Ac Openings, various Banking Contests.
** As a business development officer, achieved a third position pan India in insurance sales in the FY2006-2007.
** As an audit in charge, guided the branch to an audit rating of outstanding in the statutory audit for the FY 2005-2006,2006-2007, 2007-2008 and 2008-09
** Achieved a business development of 103% in third party fee product income in the current business year.
** Also an expertise in using Fiinacle for branch induced and customer induced transactions.

THE LEARNING CURVE - Banking Certifications (ICICI Bank knowledge portal) :
** Branch Leadership Program for selected employees in title role
** General Banking Operations - Retail
** Law in Everyday Banking
** Retail Deposit Products
** Retail Asset Products
** Six Sigma and Quality processes
** Business Etiquettes
** Five S

SOFTWARE PROFICIENCY  :
** Banking software  : Finacle 7.0, Finacle CRM
** Database  : Microsoft Access, Oracle 8i-PL/SQL.
** Operating System  : Working Knowledge of Windows, Linux .
** Packages  : Microsoft Office products.

DOMAIN STRENGTHS  :
** Complete knowledge of Retail Banking Operations.
** In depth knowledge of Finacle modules used for Retail Banking and CRM.

INDIVIDUAL TRAITS  :
** Good team player
** Quick Learner of all the processes .
** Mutil-tasking.
** Willingness to improve knowledge constantly.
** Ability to think analytically and perform consistently under challenges.

EDUCATIONAL QUALIFICATIONS  :
St Thomas Matriculation higher sec school, Chennai. X- 1997 67%
St.Thomas Matriculation higher sec School,Chennai. XII- 1999
Major  : Computer Science with Mathematics 63%
Prince Sri Venkateswara Arts and Science College
Bsc -2000-2002
Major  : Computer Science
Percentage  : 67.68%
Jeppiaar Engineering College.
M.B.A.
HR & Marketing (Dual).
Percentage-67%

PERSONAL PROFILE  :
Name - Manikandan B
Father - Balagangadharan S.
Date of Birth - 17-Aug-1981
Sex - Male.
Marital Status - Married
Hobbies - Cricket, Music, Travelling.

Declaration :
I here by declare that the information furnished above by me are true and correct to the best of my knowledge and belief.

Place  : Chennai

Manikandan B

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