3.5+ years of experience in Healthcare Tech, Patient Support Programs and Patient Counselling . I work very closely with Program Managers and first hand users/patients in patient support programs. Hold Bachelors Pharmacy from Pt. B. D. Sharma University of Health and Science, Rohtak.
KEY SKILLS:
Project Management, Stakeholder Management, Program Lifecycle Management, End-to-End Patient Support Program Management, MS Office, Digital technology.
PROFESSIONAL EXPERIENCE:
n Senior Executive in Patient Support Programs at TATA 1mg Technologies Pvt. Ltd., Gurgaon (Sept’20 –Present):
Ø Team lead for operational execution of 3 Major
>Patient Support Programs PAN India through data driven approach.
Ø Leading and executing 3 Patient Support Program catering to Black Fungus(Pfizer Product India Limited, India), Tuberculosis (Clinton Health Access Initiative - CHAI), Severe Asthma Programs (GSK Pharmaceuticals) PAN India leading to increase of patients from 2% to 12 % within a span of 10 months.
Ø Working closely with the Program Managers to define program workflows, operational execution.
Ø Monitoring day to day operations and identifying and addressing gaps in patient engagement and satisfaction leading to zero program escalations in 3 months of program inception.
Ø Working with the Adverse Drug Reaction (ADR) Reporting on particular projects in the given TAT.
Ø Working closely with internal and external delivery teams, reduced TAT for medicine deliveries from 72 hours to 48 hours making timely delivery of free medicine assistance given the lockdown / COVID situation.
Ø Monitoring Project wise MIS.