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Guest Service Officer Resume Sample, Experience : 4 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Guest Service Officer
Job related skills / software:Guest Relations, Complaint Management, Billing,Handling reservation queries,Coordinating among other department to ensure smooth operations,Training to staff about property management system, Standard Operating Procedures Etc.
Category:Hotels
Sub Category:Hotel Receptionist
Years of Experience:4 years
State:Rajasthan
Gender:Male
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:English
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

ROHIT MAHAJAN  :
30 HIG, Indra Puram Shamshabad Road Agra,
Phone  : 91-9660816773
E-mail  : rhtmahajan9 AT gmail.com

OBJECTIVE  :
To be part of an organization that stimulates learning which provide a challenging work environment and allows me to grow both professionally and personally.

EMPLOYMENT SUMMARY  :
Four Points by Sheraton Jaipur (114 Rooms 4 Star Delux Property chain of Starwood 04th April 2013 to Till Date Front Office Executive

As an Executive  :
** Training to staff about property management system, Standard Operating Procedures Etc.
** Updating on changes of market trend & guest complains / comments to General Manager to increase the productivity level.
** Handling reservation queries.
** Coordinating among other department to ensure smooth operations.
** To handle guest complaints or requirements promptly.

The Wyndham Grand Luxury Collection, Agra (160 Rooms), 05th March 2011 to 08th March 2013 Guest Service Officer  :
As an G.S.O  :
** Co-coordinating airport pick-ups and communication with bell/ concierge desk
** Ensuring prompt service given to each and every guest.
** Coordinating among other department to ensure smooth operations.
** Assist guests with any inquiries regarding local entertainment, restaurants or transportation.

ITC-Welcome Heritage Grand Imperial, Agra (Heritage Hotel of 30 rooms), 13th Sept 2009 to 03rd March 2011 Front Office Assistance  :
As an Assistance  :
** Assisting the Superiors, with smooth running of the Department
** Cash Handling at Front Desk.
** Promote good will by being professional, courteous and helpful to the guest, managers and team members.
** Coordinating among other department to ensure smooth operations.
** Handling check-in, checkout, cashiering, guest Complaint, maintaining guest relation, handling telephone and reservation calls.
** To pre assign rooms according to requirements and to maintain smooth operations of the Front Office
** Handling night shift and performing night audit, preparing flash report, and various kind of reports, and reporting to Front office Manager

ITC-Welcome Heritage Grand Imperial, Agra(Heritage Hotel of 30 rooms), 12th May 2009 to 12th Sept 2009  :
Front Office Trainee

As an Trainee  :
** Assisting the Superiors, with smooth running of the Department
** Promote good will by being professional, courteous and helpful to the guest, managers and team members.
** Coordinating among other department to ensure smooth operations.
** Handling daily correspondence promptly, respond to the additional inquires and make request materialize.

EDUCATION  :
** Bachelor of Arts English Literature from Agra College.
** Senior Sec.
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Intermediate – Science St. Augustine Senior Secondary School
** High School - All Subjects St. Augustine Senior Secondary School
** Three months certificate course in F.O from Trade wings Institute.

COMPUTER KNOWLEDGE  :
Basic Computer Knowledge, IDS & Opera System

PERSONAL DETAILS  :
Father’s Name  : Late Shir. Anil Mahajan
Date of Birth  : 21st Nov 1990
Marital Status  : Unmarried

HOBBIES  :
Watching Movies, listing music and traveling

Rohit Mahajan

Date …………


 

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