Qualification Summary :
Well qualified, versatile, hard working, skilled and result oriented professional with good problem solving and analytical skills. 6.5 years of working experience in Airlines, Telecom &Insurance industry. Expertise in Document Control, Administration & Quality Management.Competencies include :
** Effective Leader and Organized team player.
** Data Management and Presentation Skills.
** IATA/UFTAA Certified
** Six Sigma Black Belt Trained & Certified.
** Graduate in Chemistry from Mumbai University.Professional Experience : Total Experience 6.5 YrsCompany Details :
Company Name Designation From To Experience in Yrs
Riya Tours and Travels Quality Control – Officer 02 Jan’12 Till date 0.1
Sutherland Global Services, Mumbai, India Team Leader 28 Apr’11 22 May’12 1
Shell Transource Ltd (Vertex),
Mumbai, India Asst Manager 11 Jan’10 07 Dec’10 1
WNS Global Services Pvt. Ltd
Mumbai, India Team Leader 16 May'05 20 Nov’09 4.5Key responsibilities includes :
** Maintained close liaison with customers on issues relating to Air bookings.
** Ensured all issues relating to ticketing complied with best practice.
** Effectively contributed towards strategy developments.
** Monitored and communicated airline schedule changes and flight cancellations.
** Checked all manifests against information booked.
** Utilized all preferred Airline contacts.
** Handled internal and external calls, offering the highest level of customer service.
** Issued airline tickets for bookings in line with contracts.
** Profound knowledge of IATA regulations
** Liaising with customers’ auditors and ensuring the execution of corrective action and compliance with customers’ specifications.
** Establishing standards of service for customers or clients.
** Prepared clear explanatory documents such as customers’ charters.
** Monitoring performance by gathering relevant data and producing statistical reports.
** Organized and managed quality assurance function in close co-operation with the customers and with the Company’s Management team (Member of Management Team).
** Identifying relevant quality-related training needs and delivering training.
** Collating and analyzing performance data and charts against defined parameters.
** Supervising technical staff in carrying out tests and checks.
** Bringing together staff of different disciplines and driving the group to plan, formulate and agree comprehensive quality procedures.
** Persuading reluctant staff to change their way of working to incorporate quality methods.
** Effectively interacted with Production and Development teams to maintain product supply and help introduce new products
** Working with purchasing staff to establish quality requirements from external suppliers.
** Ensuring compliance with national and international standards and legislation.
** Considering the application of environmental and health and safety standards.
** Agreeing standards and establishing clearly defined quality methods for staff to apply.
** Defining quality procedures in conjunction with operating staff.
** Setting up and maintaining controls and documentation procedures.
** Manage and maintain the Company’s quality inspection and product release programs for incoming and in-process materials and components, processes and finished goods.
** Formulate and manage the development and implementation of goals, objectives, policies, procedures and systems pertaining to the QA/QC.
** Setting QA compliance objectives and ensuring that targets are achieved.
** Maintaining awareness of the business context and company profitability, including budgetary control issues.
** Assessing the product specifications of the company and its suppliers, and comparing with customer requirements.Improvement Project Done :
1. Sponsored links :
Automated Productivity tracking of teams by creating productivity tracking tool.
2. Automation of Email tracker.
3. Automation of Task Tracker.
4. Automation of Quality checks performed in Sales processing – for Cargo Sales.
5. Deals Download automation – GenericExpertise in office Automation on following applications :
1. MS Office
2. Microsoft Outlook and Outlook Express
3. Microsoft Access
4. Microsoft Visio
5. Mini Tab (Quality software)Sound knowledge in following CRS :
1) Amadeus Vista
3) SabreAcademic Qualification :Professional :
** Successfully completed of I.A.T.A/U.F.T.A.A course in Mar’05.
** Successfully completed Six Sigma - Black Belt Certificate from Bench Mark in Aug’11. Certified by RABQSA.
** Successfully completed Six Sigma - Green Belt certificate from Bench Mark in Apr’10.Educational :
Bachelor of Science (Chemistry) with 50% Aggregate from Mumbai University in April 2004.
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