CURRICULUM VITAE :
House # 237, New Vikas Nagar,
Near Railway Station, Loni, Ghaziabad, UP - 201102Contact No :E-Mail :- vijaykumar30690 AT gmail.comPROFESSIONAL EXPERIENCE : -
11th June. 2012 to till date working with EXL service.com (I) Pvt. Ltd., Noida as a MIS ExecutiveKey Accountabilities :
Generate timely and accurate MIS (Management Information System) reports for analysis like -
Daily Production Report
ALR (Allstate Leave Roster) Report
Daily Capacity Report
BI (Business Intelligence) Report
Outstanding Work Report
P4P (Pay for performance) Report
B'Prompt (In - Out timing Tracker) Report
Quality Deck like External Quality, Internal Quality, Backend Errors
PKT (Process Knowledge Test) Report
2. Implement and analysis data to create weekly, monthly, and quarterly reports
3. Providing value added customer services by attending customer queries / issues.
4. Mentoring new hires when they comes on the floor and help them to improve on quality as well as productivity
5. Monitoring the performance of team members to ensure efficiency in process management
6. Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst team members.OBJECTIVE :
I wish to be a part of organization which will provide me challenging work and dynamic environment to utilize my best of knowledge and want to serve my best efforts towards growth of organization”PROFILE :
A highly dedicated individual who likes challenging and is committed to meeting all planned objectives. Sponsored links :
Able to work own initiative and prioritize workload, the other personal strength includes excellent time keeping and attendance record and a positive attitude.SOFTWARE SKILLS :Operating System : Win-98/2000/2003/2007/2010/XPPackages : MS-office (Word, Excel, PowerPoint,) /2000/XP/2003/2007, MS- OutlookInternet Related : Sending & Receiving E-MailsEDUCATION QUALIFICATION :
BCA passed from IGNOU in the year of Dec-2010.
XIIth passed from CBSE Board in Science Stream.
Xth passed from UP Board in Science Stream.STRENGTHS :
Ability and interest in learning new things & accepting new challenges
Can work as an individual as well as in a group
Strong desire to complete the work on time.
Handling work with honesty & full responsibility.
Making the environment comfortable according to the workSUMMARY :
Self motivated and determined with an ability interest in learning new things. Always committed to achieve excellence in work.PERSONAL DETAILS :Father’s Name : Sh. Satya Pal SinghDate of Birth : 30-June-1990Language : Hindi, EnglishMarital Status : MarriedSex : MaleHobbies : Reading, Making New FriendsNationality : IndianDATE : ……………………PLACE : …………………..
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