Mayank Mehrotra :
HD-172, Sector-I,JAnkipuram,LUCKNOW
+91-9936683676
mehrotramayank AT yahoo.co.in
INTRODUCTION :
A Commerce Graduate, having an experience of 2 years in Business Process Outsourcing (BPOs) in prestigious Companies like IBM Global Process Services and Convergys and have expertise in dealing with issues like Customer Relationship Management, Human Resources etc.
PROFESSIONAL EXPERIENCE :
Dec 2006-Oct 2007 :
IBM Global Process Services (formerly IBM Daksh), a Company having core expertise in Customer Relationship Management (CRM), Finance & Administration (F&A), Procurement & Supply Chain Outsourcing, Human Resources Outsourcing, and Industry-specific Back Office and Analytics services.
JOB DESCRIPTION :
Worked as a Customer care officer, leading with American telephone & telegraph Process under an outbound process leading with American telephone broadband & fixed line.
Oct2007-Nov2008 :
Convergys, a leader in relationship management, providing solutions fostering improvement and adding values to the global business.
JOB DESCRIPTION :
Worked as a customer care officer wherein the process was virgin media .The process was UK and we have to
sell virgin products to American clients
PROFESSIONAL & ACADEMIC QUALIFICATION :
** Post Graduate Diploma in International Business from Symbiosis Centre for Distance Learning (SCDL) 2011-2015
** Certified Accounting Course from National Institute of Finance & accounts (NIFA) in 2008-10
** Bachelor of Commerce from University of Lucknow in 2004.
** Senior Secondary from City Model Inter college in 2001
** Higher Secondary from Huddard High School, Kanpur in 1999
STRENGTH :
** Dynamic professional well versed with Export Import procedures, Processing of Export Order & International Trade Documentation
** Demonstrated skills in Documentation for Availing Export Incentives & Cargo Insurance Claim Procedure.
** Proficient in handling with Excise Clearance of Exports cargo without Payment of Duty & under Rebate Claims.
** Proficient in use of Methods of Payments,, Export Credit Risk Management & Duty Drawback Claim Procedure
** Proficient in Custom Clearance of Import & Export Cargo & Cargo Insurance & Legal Frame of Customs & Central Excise
PERSONAL INFORMATION :
Present Address : HD-172, Sector-I, Jankipuram, Lucknow.
Date of Birth October 25, 1982.
Marital Status : Unmarried.
Nationality : Indian.
[MAYANK MEHROTRA