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Fault Management Engineer Resume Sample, Experience : 1 years

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Name of the Candidate:[Private]
Name of the Post Applied:Fault Management Engineer
Job related skills / software:Responsible for providing proper solution to customer complaints, Handling all the subscription and data charging related issues, For prepaid related issue Coordination with IN/Switch/UPPS/GGSN and Marketing team.
Category:IT / Computer
Sub Category:Telecom
Years of Experience:1 years
State:Tamil Nadu
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Tech. : Bachelor of Technology
Major / Specialization:Information Technology
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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CURRICULUM VITAE  :
NAME  : VENKATESAN. M
Phone number  : (+91) 91678 77016
E-mail  : venk31789 AT gmail.com

CAREER OBJECTIVE  :
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.

PRESENT WORK EXPERIENCE  :
Company  : NOKIA SOLUTIONS & NETWORKS PVT. Ltd (Off-Role)
Payroll  : IKYA Human Capital Solutions Pvt Ltd
Client Company  : VODAFONE ESSAR
Location  : Mumbai
Duration  : SinceJUNE 2013 - Till date
Role  : Fault Management Engineer (TSG Engineer)

PRESENT ROLE & RESPONSIBILITIES  :
Being part of NSN RECC (Real time Charge AT once) team, we provide technical solution to the Vodafone customer to charge data bits by bits using real time charging machine RATER at Data Center.

My work involves following activities  :
** Working on Linux RHEL 5.0 OS for resolving the Configuration and System related issue and giving support & proper resolution.
** Responsible for providing proper solution to customer complaints.
** Handling all the subscription and data charging related issues.
** For prepaid related issue Coordination with IN/Switch/UPPS/GGSN and Marketing team.
** For postpaid related issue Coordination with BSCS/ ITTeam.
** Working on applications putty, CA & SMAF, BMC Remedy 7.6 tools.
** Processing of Batch files for various activities.
** Coordinating with the Circle Team (IN-VAS),UPSS and UAT team during the activity for Testing and share the analysis.
** Performing an end to end UAT before the launch of every product in the circle.
** Preparation of Daily, weekly and monthly basis Reports forgenuine issues observed, raised care cases and resolution given to customer.
** Analysais of various CDRS (subscription, data charging, Http, SMS, Subscriber Dump).
** Analysis and validation of Subscriber profile and Rating packages.
** PCRF status Analysis.
** Supporting to RECC Teams (AM/FM/CM).
** Basics of Linux.

EDUCATION  :
Degree awarded  : B.
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Tech
Name of the courses  : Information Technology
Dates  : April 2010
Percentage  : 74%
Name of college/university  : Madha Engineering College (Anna University, Chennai).

CERTIFICATION  :
Course  : CORE JAVA (J2EE)
Dates  : 09-01-2012 TO 09-05-2012
Percentage  : 75%
Name of organization  : Sri Ramanujar Charitable Trust, Chennai-11

TECHNICAL SKILL SET  :
Operating system  : Windows-2000, Windows-2003, XP
Languages  : JAVA, Basics of C, C++ & .Net,
Front end tools  : Visual basic
Back end tools  : Basic of SQL, Unix, Linux
Packages know  : MS-Office
Web page editors  : HTML
Others  : Typewriting, Multimedia and Computer Hardware

LANGUAGES KNOWN  :
Tamil (Mother tongue)
English

PERSONNEL PROFILE  :
Name  : Venkatesan.M
Father’s name  : Munisamy.L
Date of birth & Age  : 30/06/1989 & 25 Years
Nationality  : Indian
Marital status  : Single
Address  : No.50/44, Arasamara Street, Ammoor
Walajah Taluk, Vellore Dist - 632501, TamilNadu, India.
Alter Contact No  : TN-(+91) 8122 5833 14
Passport No  : K0363906

DECLARATION  :
I hereby declare that the particulars furnished above is correct and true to the best of my knowledge.

Date  :
Place  : MUMBAI

Signature,
(M. VENKATESAN.)

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