CURRICULUM VITAE :NAME : VENKATESAN. MPhone number : (+91) 91678 77016E-mail : venk31789 AT gmail.comCAREER OBJECTIVE :
To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements.PRESENT WORK EXPERIENCE :Company : NOKIA SOLUTIONS & NETWORKS PVT. Ltd (Off-Role)Payroll : IKYA Human Capital Solutions Pvt LtdClient Company : VODAFONE ESSARLocation : MumbaiDuration : SinceJUNE 2013 - Till dateRole : Fault Management Engineer (TSG Engineer)PRESENT ROLE & RESPONSIBILITIES :
Being part of NSN RECC (Real time Charge AT once) team, we provide technical solution to the Vodafone customer to charge data bits by bits using real time charging machine RATER at Data Center.My work involves following activities :
** Working on Linux RHEL 5.0 OS for resolving the Configuration and System related issue and giving support & proper resolution.
** Responsible for providing proper solution to customer complaints.
** Handling all the subscription and data charging related issues.
** For prepaid related issue Coordination with IN/Switch/UPPS/GGSN and Marketing team.
** For postpaid related issue Coordination with BSCS/ ITTeam.
** Working on applications putty, CA & SMAF, BMC Remedy 7.6 tools.
** Processing of Batch files for various activities.
** Coordinating with the Circle Team (IN-VAS),UPSS and UAT team during the activity for Testing and share the analysis.
** Performing an end to end UAT before the launch of every product in the circle.
** Preparation of Daily, weekly and monthly basis Reports forgenuine issues observed, raised care cases and resolution given to customer.
** Analysais of various CDRS (subscription, data charging, Http, SMS, Subscriber Dump).
** Analysis and validation of Subscriber profile and Rating packages.
** PCRF status Analysis.
** Supporting to RECC Teams (AM/FM/CM).
** Basics of Linux.EDUCATION :Degree awarded : B. Sponsored links :
TechName of the courses : Information TechnologyDates : April 2010Percentage : 74%Name of college/university : Madha Engineering College (Anna University, Chennai).CERTIFICATION :Course : CORE JAVA (J2EE)Dates : 09-01-2012 TO 09-05-2012Percentage : 75%Name of organization : Sri Ramanujar Charitable Trust, Chennai-11TECHNICAL SKILL SET :Operating system : Windows-2000, Windows-2003, XPLanguages : JAVA, Basics of C, C++ & .Net,Front end tools : Visual basicBack end tools : Basic of SQL, Unix, LinuxPackages know : MS-OfficeWeb page editors : HTMLOthers : Typewriting, Multimedia and Computer HardwareLANGUAGES KNOWN :
Tamil (Mother tongue)
EnglishPERSONNEL PROFILE :Name : Venkatesan.MFather’s name : Munisamy.LDate of birth & Age : 30/06/1989 & 25 YearsNationality : IndianMarital status : SingleAddress : No.50/44, Arasamara Street, Ammoor
Walajah Taluk, Vellore Dist - 632501, TamilNadu, India.Alter Contact No : TN-(+91) 8122 5833 14Passport No : K0363906DECLARATION :
I hereby declare that the particulars furnished above is correct and true to the best of my knowledge.Date :Place : MUMBAI
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