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Retail Sales Operation Manager Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:Retail Sales Operation Manager
Job related skills / software:Steering initiatives for administering day-to-day retail operations, finances & budget and designing operations and manuals, KPA’s and KPI’s, Standard Operating Procedures Manual and training staff in all areas of retail – operations, company, product and customer service, Developing plans to improve the commercial performance of the store by increasing its turnover and maximising profitability; executing effective sales analysis & planning to promote offers for business development and handling competitor’s benchmarking
Category:Retail
Sub Category:Retail Store Manager
Years of Experience:8 years
State:Rajasthan
Gender:Male
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:M.B.A. / MBA : Master of Business Administration
Major / Specialization:Marketing
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

AKASH BISHNOI :
Mobile  :+91-9413637229 / E-Mail: akash.bishnoi19 AT gmail.com
LinkedIn Profile  :akash.bishnoi19

Multi-faceted & versatile professional aiming for assignments in Channel Sales Management with a leading organisation in Retail industry

Location Preference  : Jaipur / Chandigarh / Delhi - NCR

PROFILE SUMMARY :
PGDBM- Marketing & Financewith an experience of nearly 8 years in handling various facets of Retail Operations inclusive of  :
** Retail Sales Operations - Business Development - Merchandising
** Store Management - Sales Promotions - Vendor Negotiations
** Team Leadership & Training- Logistics Operations - Customer Relations & Satisfaction

** Currently associated with Vishal Mega Mart., Jaipur as Store Manager
** Displayed proficiency in administering retail functions
** Deft at implementing store promotion plans & new store concepts to generate sales for achievement of targets
** Experienced in managing all the retail operations - detailed market analysis, range & product selections, visual merchandising, store & inventory control and client servicing
** Worked towards the expansion of the overall retail network
** Demonstrated abilities in leading diverse teams of professionals to new levels of success in cutting-edge markets
** Possess good communication skill coupled with abilities in problem solving & planning

AREAS OF EXPERTISE :
** Steering initiatives for administering day-to-day retail operations, finances & budget and designing operations and manuals, KPA’s and KPI’s, Standard Operating Procedures Manual and training staff in all areas of retail – operations, company, product and customer service
** Developing plans to improve the commercial performance of the store by increasing its turnover and maximising profitability; executing effective sales analysis & planning to promote offers for business development and handling competitor’s benchmarking
** Handling space planning, visual merchandising of retail outlets
** Ensuring that visual merchandising is consistent with customers' expectations from the brand
** Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms; attending to customer’s complaints and undertaking steps for effectively resolving them
** Interfacing with clients for suggesting the most viable product range and cultivating relations with them
** Mentoring, training & leading field functionaries to ensure sales and operational efficiency

WORK EXPERIENCE :
Since April’15  : Vishal MegaMart, Jaipur
Assignments Handled  :
Since April 15  : Store manager (Jaipur)
** Responsible for overseeing the entire store operations
** Controlling the shrink within the box, encompassing time to inventory of the particular product/category, etc.
** Responsible for store staff Recruiting, training, coaching, motivating employees.
** Supervise Part and Full time employees in area of interviewing, training, supervision and evaluation.
** Managed Merchandise levels and store appearance visual display arrangement.
** Proper Process of outward and inward of stock.
** Directed all activities required to achieve store sales, target, goals.
** Ensure efficient handling of customers and maintain high service standards.
** Marinating the ambience of the store as per the company standards.
** Responsible for Profit and loss of the store.
** Managing the inventory of the store.

Since Feb’10-March’15  : Wal-Mart India Pvt. Ltd. (Cash & Carry Format),
Assignments Handled  :
July’14-March 15  : Team Leader –Inventory Management
** Test Scan as per SOP and exceptions sent to HO for corrections
** Refund sellable and refund defective checked and then sent back to floor
** Working on Daily and Weekly negative on hand reports
** Daily Self maintenance/outstanding signage’s exceptions implemented daily
** Do Spot audit every month
** Complete cycle audit as per schedule
** Audit check of bulk Billings
** Reviewing freight receiving report on daily basis and identify errors
** Controlling the shrink within the box, encompassing time to inventory of the particular product/category, etc.

Aug’13-June 14  : Team Leader – Merchandising
** Spearheading planning of the product ranges and preparing sales and stock plans in conjunction with buyers
** Interacting & coordinating with buyers & suppliers for pricing and replenishment of stocks
** Coordinating with visual display staff and Department Heads for product display
** Maintaining an appropriate stock levels basis forecasts for the season
** Assessing slow sellers for incorporating apt actions to reduce prices or set promotions
** Analysing competitor’s actions & performance
** Collating information on customers’ reactions towards products
** Mentoring & training a team of 21 members
** Reviewing previous season’s sales and reporting on the current seasons
** Controlling the shrink within the box, encompassing time to inventory of the particular product/category, etc.

Jul’12–Aug’13  : Team Leader - Business Support
** Carried out logistics and business support function for best price Jalandhar
** Ensured timely delivery of sales orders in liaison with the Operation Team
** Followed up for financial solutions (cash pick-up) in coordination with the Sales Team
** Managed asset protection and audit to reduce & track shrinkage of the box Please confirm
** Rendered support and services to retail and trade customers
** Processed and packed orders for dispatching them within specified timeline
** Executed stock checking of incoming orders and deliveries

Feb’10–Jun’12  : Team Leader- Membership & Marketing
** Implemented and reviewed member enrolment, data entry, permanent card issuance and renewal processes in line with the company norms
** Converted non-buying members into buying members with help of activity like Halla Bol (Market Storming and Tellycalling)
** Handled acquisition of new members from both primary & secondary catchments area
** Planned & monitored the beat plan for acquisition of new members and renewal of exiting members
** Executed in-store promotions & signage’s
** Interacted with various vendors for store marketing activities for both in & out of store
** Liaised with the HO Team for effectual promotional activities like leaflet distribution, SMS blast, etc.

Accomplishments  :
Received Exceed Expectation Award in 2013 for best performance in a year

Major product development undertaken  :
Initiated a programme, aimed at improving PL products

Unique initiative taken to improve customer satisfaction level  :
Ensured stock availability, right price of the product, right product at the right palace with right price

Product promotions organized and their results / increase in sales  :
Organized the display of products like Near to expiry or seasonal product like juices in summer

Mar’09–Feb’10  : ICICI Pru Life Insurance Co.
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Ltd., Hanuman Garh as Unit Manager
Role  :
** Recruited, built & trained a team of 25 Advisors
** Generated business from the Advisors by motivating and training about the products as well as generating cold calls for the advisers along with helping them to close the calls.
** Maintained relationship with advisers
** Ensured a satisfactory completion of persistent target

PREVIOUS EXPERIENCE :
Sep’06–Feb’09 Kidstuff Promos & Events Pvt. Ltd., Jaipur as Senior Executive (Sales)

Handled  :
** Sales promotion of “Motorola Handsets” at Jaipur and Allied/Associated areas in Rajasthan
** Merchandising & Branding of Motorola handsets in the local/domestic market of Jaipur and nearby areas
** Looked after as well as was involved in developing distributor network & channels at local/Territory/zone level
** Handled/ managed a team of 7 sales executive at distributor level and motivate the team to achieve the set targets.
** Maintained client/ customer relationship with dealers and retailers at local/Territory/zone level

Ensured  :
** Achievement of allotted sales target on monthly/yearly basis.
** Satisfaction of the local dealers/distributors w.r.t. their sales/post sales related querries.

EDUCATION :
2006 Post Graduate Diploma in Business Management (PGDBM) in Marketing & Finance from Maharishi Arvind Institute of Science & Management, Jaipur
2003 B.Com. from MDS University, Ajmer

IT SKILLS :
Microsoft Windows 98, 2000 & XP
MS Office
Internet Applications

PERSONAL DETAILS :
Date of Birth  : 6th May, 1981

Languages Known  : English, Hindi & Punjabi

Address  : Flat No. G1, Sai Residency Sikar Road, Jaipur – 302013

Date :
Place  :

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