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Desktop Infrastructure Engineer Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Infrastructure Engineer
Job related skills / software:Troubleshooting Exchange, POP3 E-mail
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:4 years
State:Uttar Pradesh
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:Diploma
Major / Specialization:Computer Hardware Maintenance, Networking
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

Curriculum Vitae :

Looking for a position as a System Administrator or Network Administrator with the opportunity to work with other administrators to improve customer service and the reliability of the assigned information system. As a systems administrator for a start up IT Company, responded to rapid changes in technology, personnel, and work environments.

Responsibilities :
- Installation & Troubleshooting of Structured LAN and Wi-Fi Installations of Hardware, LAN infrastructure.
- Configuration and Troubleshooting of Exchange e-mail and POP3 E-mail.
- Installation, Configuration & Troubleshooting of Network Printer.
- Software installation.
- Assembling, Installation, Troubleshooting and Repairing of Computer Hardware and Peripherals.
- Installation and Maintenance of Computer Peripherals, Multimedia, Printers, Scanners and Modems etc.
- Blackberry configuration for the users and troubleshooting of its issues.
- Able to troubleshoot software and hardware problems
- Proven ability to work within a team of technical and business professionals
- Able to quickly grasp and adapt to new concepts, technologies, and environments.

Operating System  :
MS Windows 7, Vista, Xp and 2k, MS Windows 2000, 2003 and 2008 Server Linux Vista.

Networking  : TCP/IP services, IP addressing & sub-netting, DHCP, DNS, WINS, IIS. Installation & configuration

Internetworking  : Connectivity & configurations and troubleshooting of Wireless network, VPN, Dial up & Proxy Servers.

Mailing  : Lotus Notes client, Microsoft Outlook, Outlook Express

Application  : VMware, Citrix ICA client, Terminal services client, MS Office2007 Antivirus.

Company Name : Team computers Pvt.Ltd
DURATION  : 31Aug 2011 to till now
DESIGNATION  : Infrastructure Engineer
ENVIRONMENT  : 24x7
Work Location  : Barclays shared services Pvt. Ltd., Noida.
Job Responsibility :
100% TECHNICAL INFRASTRUCTURE :
- Part of the L1 team for managing Infrastructure of the Emerging Markets supporting Desktops for the Emerging Market Offices of Barclays.
- Vendor Management (Call Log, Follow-up, Escalating as per the Escalation Matrix defined by vendors).
- We receive tickets from helpdesk, L1 regarding various server, exchange, and other 3rd party software issues and we as a team work to resolve all the incidents within the stipulated SLA.
- Providing technical and software support to over 1600 end-users in Windows 2000, XP, 2003 environment. This included having strong analytical and problem solving knowledge of PC workstation
- Managed Users enterprise systems and Remote User support including Laptops and Desktops, network and locally attached Printers, Blackberry’s, and cameras.
- Outlook 2003 email configuration and SIP windows messenger support and updates. Install, troubleshoot and provide support for Blackberry Hand held, Desktop software and Hand held Software.
- Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action.
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Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database.
- Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales.
- Configures the infrastructure/applications environment as required by the service being implemented or revised.
- Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on HP Service Manger 7.
- For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.

Company Name :PC Solutions Pvt.Ltd.
DURATION  : 11Aug 2009 to 28 Feb 2010.
DESIGNATION  : Infrastructure Engineer
ENVIRONMENT  : 24x7
Work Location  : Computer Sciences Corporation India Pvt.Ltd (CSC) Noida.
Job Responsibility :
- Coordinate and monitor troubleshooting to isolate and diagnose common system problem.
- Assisted in troubleshooting user problems relating to Operating System issues (Win Xp), Network Connectivity, TCP/IP configuration, upgrades, MS Office products, Web, telecom technologies and Internet connectivity.
- Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
- Troubleshoots and repairs hardware and software problems with Desktop and Laptop computers, all types and series of Printers and other network equipments.
- Handling the Different Customize Software’s, Anti-Virus and Mailing Software’s, Dial up and VPN related problems and Domain related
- Build system and maintainWindows 2000 and 2003 server .
- Supporting more than 1600 end-users with computer, network systems and peripheral devices.
- Installing, Configuration and Troubleshooting Lotus IBM Products etc.
- Vendor Management (Call Log, Follow-up, Escalating as per the Escalation Matrix defined by vendors).
- System movement,daily basis floor work

Professional Gualification :
Advance Diploma in Computer Hardware Maintenance & Networking from Jerking Info train Ltd. South Ext. New Delhi.
Qualification Univ/Board/Institute Year of Passing :
B.com Mjp rohilkhand university 2012
10+2 U.P. Board. 2008
10th U.P. Board. 2006

Personal Details :
DOB  : 25th Nov, 1990
Hobbies  : Listening Music & Surfing on net
Marital Status  : Single
Language Known  : Hindi & English

Date :
Place :

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