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Desktop Infrastructure Engineer Resume Sample, Experience : 4 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Infrastructure Engineer
Job related skills / software:Troubleshooting Exchange, POP3 E-mail
Category:IT / Computer2
Sub Category:Desktop Support Engineer
Years of Experience:4 years
State:Uttar Pradesh
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:Diploma
Major / Specialization:Computer Hardware Maintenance, Networking
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Curriculum Vitae :

Looking for a position as a System Administrator or Network Administrator with the opportunity to work with other administrators to improve customer service and the reliability of the assigned information system. As a systems administrator for a start up IT Company, responded to rapid changes in technology, personnel, and work environments.

Responsibilities :
- Installation & Troubleshooting of Structured LAN and Wi-Fi Installations of Hardware, LAN infrastructure.
- Configuration and Troubleshooting of Exchange e-mail and POP3 E-mail.
- Installation, Configuration & Troubleshooting of Network Printer.
- Software installation.
- Assembling, Installation, Troubleshooting and Repairing of Computer Hardware and Peripherals.
- Installation and Maintenance of Computer Peripherals, Multimedia, Printers, Scanners and Modems etc.
- Blackberry configuration for the users and troubleshooting of its issues.
- Able to troubleshoot software and hardware problems
- Proven ability to work within a team of technical and business professionals
- Able to quickly grasp and adapt to new concepts, technologies, and environments.

Operating System  :
MS Windows 7, Vista, Xp and 2k, MS Windows 2000, 2003 and 2008 Server Linux Vista.

Networking  : TCP/IP services, IP addressing & sub-netting, DHCP, DNS, WINS, IIS. Installation & configuration

Internetworking  : Connectivity & configurations and troubleshooting of Wireless network, VPN, Dial up & Proxy Servers.

Mailing  : Lotus Notes client, Microsoft Outlook, Outlook Express

Application  : VMware, Citrix ICA client, Terminal services client, MS Office2007 Antivirus.

Company Name : Team computers Pvt.Ltd
DURATION  : 31Aug 2011 to till now
DESIGNATION  : Infrastructure Engineer
Work Location  : Barclays shared services Pvt. Ltd., Noida.
Job Responsibility :
- Part of the L1 team for managing Infrastructure of the Emerging Markets supporting Desktops for the Emerging Market Offices of Barclays.
- Vendor Management (Call Log, Follow-up, Escalating as per the Escalation Matrix defined by vendors).
- We receive tickets from helpdesk, L1 regarding various server, exchange, and other 3rd party software issues and we as a team work to resolve all the incidents within the stipulated SLA.
- Providing technical and software support to over 1600 end-users in Windows 2000, XP, 2003 environment. This included having strong analytical and problem solving knowledge of PC workstation
- Managed Users enterprise systems and Remote User support including Laptops and Desktops, network and locally attached Printers, Blackberry’s, and cameras.
- Outlook 2003 email configuration and SIP windows messenger support and updates. Install, troubleshoot and provide support for Blackberry Hand held, Desktop software and Hand held Software.
- Classifies and prioritizes unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action.

Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database.
- Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales.
- Configures the infrastructure/applications environment as required by the service being implemented or revised.
- Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on HP Service Manger 7.
- For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.
- Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services.

Company Name :PC Solutions Pvt.Ltd.
DURATION  : 11Aug 2009 to 28 Feb 2010.
DESIGNATION  : Infrastructure Engineer
Work Location  : Computer Sciences Corporation India Pvt.Ltd (CSC) Noida.
Job Responsibility :
- Coordinate and monitor troubleshooting to isolate and diagnose common system problem.
- Assisted in troubleshooting user problems relating to Operating System issues (Win Xp), Network Connectivity, TCP/IP configuration, upgrades, MS Office products, Web, telecom technologies and Internet connectivity.
- Provided prompt, accurate, and respectful support to users, employing high degree of customer-service skill and technical expertise while ensuring customer satisfaction.
- Troubleshoots and repairs hardware and software problems with Desktop and Laptop computers, all types and series of Printers and other network equipments.
- Handling the Different Customize Software’s, Anti-Virus and Mailing Software’s, Dial up and VPN related problems and Domain related
- Build system and maintainWindows 2000 and 2003 server .
- Supporting more than 1600 end-users with computer, network systems and peripheral devices.
- Installing, Configuration and Troubleshooting Lotus IBM Products etc.
- Vendor Management (Call Log, Follow-up, Escalating as per the Escalation Matrix defined by vendors).
- System movement,daily basis floor work

Professional Gualification :
Advance Diploma in Computer Hardware Maintenance & Networking from Jerking Info train Ltd. South Ext. New Delhi.
Qualification Univ/Board/Institute Year of Passing :
B.com Mjp rohilkhand university 2012
10+2 U.P. Board. 2008
10th U.P. Board. 2006

Personal Details :
DOB  : 25th Nov, 1990
Hobbies  : Listening Music & Surfing on net
Marital Status  : Single
Language Known  : Hindi & English

Date :
Place :


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