64/4, Venkatesa Nagar, 3rd Main road, Virugambakkam, Chennai -600092
sathiyaraj2601 AT gmail.comContact No. : +91-893-969-5823CAREER OBJECTIVE :
To work in a firm with a professional work driven in an IT environment where I can utilize and apply my knowledge, skills which would enable me as a perfect employee to grow while fulfilling organizational goals.EDUCATION :
** MBA (Human Resources & Systems) Saveetha School of Management, Chennai.
** BCA (Computer Application) University of Madras, Chennai.
** DIPLOMA IN Computer Engineering Sri Ram Polytechnic College, Veppampattu.WORK EXPERIENCE :
** Worked as Project Engineer in Wipro Technologies, Shollinganallur from April 2011 to August 2013 & July 2015 to Till now.
** Worked as Desktop Engineer in Tata Consultancy Services, Chennai from August 2010 - February 2011.PROFESSIONAL SUMMARY :
** IT professional experience in Windows technology on security platform
** Have good experience in ticketing tools like Remedy Ticketing System & J-Track
** Good technical knowledge on allocating certain privileges to client using Active Directory
** Used Exchange Server for Configure Mailbox
** Experience in Windows server 2003 & 2008environments
** Good experience in providing quick fixes as production support in 24x7.PROJECTS EXPOSURE :Company Name : Wipro TechnologiesProject 1 :CATHOLIC HEALTH INITIATIVES (DENVER)Responsibilities :
** Primary responsible for handling critical user security issues in the US region
** Daily calls with Client to deliver the ticketing count and team performance
** Responsible for handling the L2 Administrator issues
** Providing clarification to the Service Desk persons about our team issues
** To maintain the SLA on jtrack and Remedy ticket
** Handle the BMC Remedy ticketing tool for working with CRQ, INC and TASK
** Handling the Jtrack and Remedy ticket to validate and getting approvals from the approver
** Controlling the 28 domains to Onboarding and Off boarding a new user to the appropriate domain
** Analyze the problems and to escalate the appropriate levelsTECHNOLOGIES :Role :Identity Administrator L2Tools :Remedy 7.5, Jtrack, Bomgar, LDAP.Environment : Active Directory, Windows Server 2003, Citrix.Project 2 :MCGRAW- HILL COMPANIES (NEWYORK)Responsibilities :
** Worked BMC Remedy ticketing tool for creating and work with incident task
** Migration of user accounts and the data from one region to another region
** Responsible for creating & configuration of the RSA for the new users
** Created & managed permissions of new/existing Mailboxes by managing distribution list
** Granted user account and mailbox for Onboarding new employees using Active Directory
** Revoked user privilege to off boarding employees
** Attending calls with client and delivering presentation on team’s performance
** Identify process gaps and suggest solutions
** Providing clarification to the Service Desk persons about our team issuesTECHNOLOGIES :Role :Remote User Administrator L2Tools :Remedy 7.5, Mainframe, Bomgar, Net meeting, RSA, UAM Tools, Simple Access, Blackberry, Good link.Environment : Active Directory ,Windows Server 2003, Citrix.Project 3 :FOSTERS GROUP OF COMPANIES (AUSTRALIA)Responsibilities :
** Host name and user account created using Active Directory
** Configured and troubleshoot the Outlook web access & outlook express
** Troubleshooted many Client Applications from various projects
** Resetting user passwords and lockunlock user accounts
** Configured and Installed the Network Printer
** Troubleshooted Network issues on client place on call.
** Installed various software’s in client systems using remote desktop/VMware
** Monitored system performance in client and server sideRole :RemoteUser Administrator L2Tools :Remedy 7.5, Oracle, Net meeting, RSA.Environment : Active Directory ,Windows Server 2003, Citrix.Company Name :ORIGIN IT FACILITY SOLUTIONS
Client Place- TATA CONSULTANCY SERVICESProject :CITI BankResponsibilities :
** Installed different Windows OS in client system as per requirements
** Configured IP address in client systems
** Troubleshooted Network connection issues on floor
** Monitored windows server for disk space
** Worked with Exchange Server for configure Mailbox to client
** Involved in system backup and restore as weekly basis Worked on Installation, configuration & troubleshooting of Windows XP professional and Windows 7
** Transferred different format files from one server to another Formatted the Hard disk Wiping using the Linux tool Installed Operating System using Ghost tool
** Used encryption tool to encrypt the data from unauthorized persons
** Responsible for Production support monitor and investigate issues with production applications Desktop Migration from Windows 2000 to Windows xp using imagex tool from TCS build operating systems
** Responsible for participating in out-of-hours support dutiesRole :Desktop Engineer.Environment : Active Directory ,Windows Server 2003, Windows Xp, Windows 7.PERSONAL QUALITIES :
** Strategic thinker
** Ability to deal tactfully with critical problems
** Good communication and interpersonal skills
** Trustworthy and dependableCERTIFICATION :
** Certified in Windows Server 2008 Active Directory, Configuring Microsoft Certification ID :9534308
** Certified in Microsoft IT Professional 2003 (MCITP)
** Certified in ITIL Foundation CourseDECLARATION :
I consider myself familiar with I.T aspect. Sponsored links :
I’m also confidence of my ability to work in a team. I hereby state that information furnished above is true to the best of my knowledge.Date :Place : Chennai
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