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BPO Call Center, Back Office >> Team Leader / Subject Matter Expert 
BPO Team Lead Resume Sample, Experience : 7 years

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Name of the Candidate:Srikanth
Name of the Post Applied:BPO Team Lead
Job related skills / software:Six Sigma Green Belt
Category:BPO Call Center, Back Office
Sub Category:Team Leader / Subject Matter Expert
Years of Experience:7 years
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:srikanthsipvks AT yahoo.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Srikanth M S
Mobile : +91-9880321218
E-Mail : srikanthsipvks AT yahoo.com

Seeking a challenging position in a company that would make effective use of my existing skill set while providing a stimulating work environment and ample opportunity for learning and growth.

** Proven abilities in leading teams towards the achievement of organisational goals
** Certified Six Sigma Green Belt Professional
** More than 8 yearsofoverall work experience in US Title Insurance Domain (6 years) and Sales (2years)
** Expertise in handling the operations in delivery planning, resource and manpower utilization, quality management
** Excellent analytical skills and swift in ramping up projects

Team Management Application Development RCA / CAPA – Feedback
Operational Excellence Customer Management

Since July 2006 with FidelityNational Financial India Ltd., Bangalore as Team Lead
From December 30th 2005 to July 7th 2006with Spanco Telesystem & Solution Pvt Ltd, Bangalore
From February 15th 2005 to October 7th 2005 with Iseva Systems Pvt Ltd – E-Customer Consultant
Joined as Process Executive and rose to the level of Team Lead

Role :
 Maintain Daily Production Report
 Internal and External Quality Feedback Report
 Team huddle and Motivating the team
 Client Interaction based on the process
 Monthly One-on-one with team members
 Team meeting on a weekly basis
 Weekly Process review presentation with the management and Clients
 Maintain Internal MIS report
 Weekly Status call with the Clients
 Maintain Traceability Matrix
 Handling Process Improvement Plan

Highlights  :
** Improved the efficiency of Image Indexing by 20% by means of Six Sigma Project
** Employee Of The Month
** Best Leadership Award
** Best Employee For Quality


 Diploma in Computer Science
Certification : Certified Six Sigma Green Belt from QAI Global Services

 Well versed with C, C++, MS Office, MINITAB and Internet Applications

Date of Birth  : 30-05-1984
Present Address  : Address - #56, Sapthagiri Nilaya, 2nd Cross, BSK 3rd Stage, 3rd Block, Ittamadu, Bangalore-85
Languages Known  : English, Hindi, Telugu and Kannada


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