Biodata |
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| Name of the Candidate | : | Srikanth |
| Name of the Post Applied | : | BPO Team Lead |
| Job related skills / software | : | Six Sigma Green Belt |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | Team Leader / Subject Matter Expert |
| Years of Experience | : | 7 years |
| State | : | Karnataka |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 30,000 to 40,000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | srikanthsipvks AT yahoo.com |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Srikanth M S
Mobile : +91-9880321218
E-Mail : srikanthsipvks AT yahoo.com
JOB OBJECTIVE :
Seeking a challenging position in a company that would make effective use of my existing skill set while providing a stimulating work environment and ample opportunity for learning and growth.
PROFILE SUMMARY :
** Proven abilities in leading teams towards the achievement of organisational goals
** Certified Six Sigma Green Belt Professional
** More than 8 yearsofoverall work experience in US Title Insurance Domain (6 years) and Sales (2years)
** Expertise in handling the operations in delivery planning, resource and manpower utilization, quality management
** Excellent analytical skills and swift in ramping up projects
CORE COMPETENCIES :
Team Management Application Development RCA / CAPA – Feedback
Operational Excellence Customer Management
ORGANISATIONAL EXPERIENCE :
Since July 2006 with FidelityNational Financial India Ltd., Bangalore as Team Lead
From December 30th 2005 to July 7th 2006with Spanco Telesystem & Solution Pvt Ltd, Bangalore
From February 15th 2005 to October 7th 2005 with Iseva Systems Pvt Ltd – E-Customer Consultant
Joined as Process Executive and rose to the level of Team Lead
Role :
Maintain Daily Production Report
Internal and External Quality Feedback Report
Team huddle and Motivating the team
Client Interaction based on the process
Monthly One-on-one with team members
Team meeting on a weekly basis
Weekly Process review presentation with the management and Clients
Maintain Internal MIS report
Weekly Status call with the Clients
Maintain Traceability Matrix
Handling Process Improvement Plan
Highlights :
FNFI :
** Improved the efficiency of Image Indexing by 20% by means of Six Sigma Project
** Employee Of The Month
** Best Leadership Award
** Best Employee For Quality
EDUCATION :
B.
Com
Diploma in Computer Science
Certification : Certified Six Sigma Green Belt from QAI Global Services
IT SKILLS :
Well versed with C, C++, MS Office, MINITAB and Internet Applications
PERSONAL DETAILS :
Date of Birth : 30-05-1984
Present Address : Address - #56, Sapthagiri Nilaya, 2nd Cross, BSK 3rd Stage, 3rd Block, Ittamadu, Bangalore-85
Languages Known : English, Hindi, Telugu and Kannada
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