Welcome Guest

BPO Call Center, Back Office >> BPO / Back Office / Call Center Executive 
Process Associate Resume Sample, Experience : 7 years



Name of the Candidate:[Private]
Name of the Post Applied:Process Associate
Job related skills / software:Undertake back office processing/ analytical activities, Evaluation of jobs/correspondence received and to identify, analyze and do root cause analysis and sent it to settlement.
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:7 years
State:Tamil Nadu
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:B.Sc. / BSC : Bachelor of Science
Major / Specialization:Zoology
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :


Mercy Emilet.S
mercy.emilet AT gmail.com

Obejective :
To strive for Excellence in the field of Operations – with dedication, positive attitude and self driven passion to contribute towards the development of organization with impressive performance to the company enabling me to work and achieve for self-orientated goals.

Professional Experience :
Atos IT solutions and Services Pvt Ltd., (Formerly known as Siemens)
For Siemens Metering Services., UK – amanagement division of Siemens Plc
Role - Officer Process (April 2007–March 2013)

Responsibilities :
** Undertake back office processing/ analytical activities.
** Evaluation of jobs/correspondence received and to identify, analyze and do root cause analysis and sent it to settlement.
** Constantly work with the team in work allocation and execution.
** Maintained outstanding customer relationship through e-mails
** Capture, maintain and update data in a timely, complete and accurate manner.
** Participation in ongoing review of procedures and productivity improvement initiatives
** Suggest process improvements and personal initiatives and practices.
** Maintain a utilization report, update daily MIS and report to the manager.
** Ability to follow instructions well and make decisions without supervision
** Resolve issues regarding processes and procedures in a timely and effective manner.
** MIS and administrative support to team members / mentoring the new cellmembers
** Providing mentoring/support to new team members
** Maintained a flexible approach to responsibilities and tasks

Highlights of tenure  :
** Received an award for “Outstanding performance in Productivity and Quality”
from the Operations.
** Received many award from the Operations for the implemented lean initiatives.
** Direct appreciation from the customer for the significant increase in settlement performance.

Aegis BPOServices PvtLtd.,For Hutchison Essar South Ltd., Chennai :
Role – Customer Service Executive(Nov 2005 – Mar 2007)

Responsibilities :
** Resolved customer’s complaints on as-needed basis.
** Interact with other function / department and collate the final response to communicate back to the customers.
** Handled escalated customer issues and queries.
** Maintain the service levels and quality parameters.
** Training new agents on the Oracle CRM applications and product updates.
** Track and monitor,preparedaily Productivity Reports, and update in MIS.

Highlights of tenure  :
I have received “Star of the Month” for the best performance in the team with good quality scores.

Education :
2002-2005 Ethiraj College for Women, Chennai
Bachelor of Science in Zoology – (First Class)
2000-2002 Seventh-DayAdventist Mat Hr Sec School, Chennai
Matriculation Higher Secondary – (First Class)

Technical Skills :
Platforms Worked  : Citrix Metaframe, PuTTY (Telnet)
Microsoft Outlook Web Access.
Operating Systems  : MS Office, Windows 98, 2000, XP
Database  : MS-Access

Personal Profile :
Father’s Name  : Shankar.K
Date of Birth  : 30-05-1985
Nationality  : Indian
Marital Status  : Married

Interests and Activities :
Music, Surfing the Net and reading.

Date :
Place  :


1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.