Ravi Roshan Jadon
1098, Jawaher Colony Faridabad- 110044Email : ravijadon01 AT gmail.comMobile : 09818102676, ® 011-22864015Career Objective :
My career goal is to carve a niche for myself through a process of learning and inclination. I wish to contribute vision, leadership and conceptual skills to my organization and derive a sense of accomplishment in my endeavours.Areas of Expertise :
1 Transaction Processing- Customer Service
2 Customer Accounts- Day-End Reporting
3 Regulatory Compliance- Customer Needs Analysis
4 Problem Resolution- Marketing Strategy
5 Portfolio ManagementProfessional Credentials :
EURO CERAMICS LTD JUlY 2010 PRESENT BUSINESS DEVELOPMENT EXECUTIVE PORCELANSO DIVISION
Currently working with Euro Ceramics Ltd. as Sr. Sales executive from July 2010 to till date. My job profile is to look projects and dealer network. Interacting with Architects, Builders, Contractors, Construction Companies & Fabricators to generate business.
HDFC BANK Ltd. JUN 2008 – JUN 2010
TEAM MANAGER :
CREDIT CARD BRANCH BANKING
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.Key Responsibilities :
Responsible for providing services to our customers and resolving all types of queries related to banking and also ensuring that all services and operations are within stipulated norms and regulations.
1 Ensuring timely and accurate circulation of daily branch reports.
2 Reduce holding volumes of deliverables/returned deliverables and performing periodic reconciliationCustomer Service :
2 Ensuring customer information is provided after due verification and diligence
3 Maximizing Preventive Complaint Management by proactive customer feedback capturing.
4 Ensuring resolution to customer queries and processing customer instructions within the defined TAT.
5 Capturing and ensuring timely closure of customer complaints/grievances.
6 Ensuring correct product information is disseminated.Marketing Activities :
7 Ensure that the branch has banners, collaterals, pamphlets as per the merchandizing norms and guidelines.
8 Ensuring adherence to 5-S norms for branch infrastructure.
Sales of banking products :
9 My portfolio consists of 36 products of the bank.
10 Timely achievement of targets, month on month basis.
11 Portfolio management for priority customers.
12 Focus on selling high revenue based products and increasing the base of the branchAcademic Qualification :
1 Bachelor of Art 46% marks in aggregate from Agra University in the year 2008
2 Passed U.P Board with 45% marks in the year 2005.
3 Passed U.P Board with 63% marks in the year 2003
4 Certification inA.D.I.T Diploma') from U.P ALC, AligarhI.T. Sponsored links :
Skills :Basics of :
1 Hardware, Software, Operating System Architecture, Microsoft Office, Web Technologies, Ms Dos.
2 Effective Presentation using Microsoft Power Point used regularly for academic and work projects.3 MS- Office : MS Word, Advance MS Excel, MS PowerPoint, MS Projects 98-2003, SPSS.DESK PROJECTS :
1 Problems and prospects of India’s foreign trade in automobile components industry.2 National Economic Planning Project : The Project Handled was “The world is flat. Globalization is not working for the poor” which focused the positive impact of Globalization on the poor of all developing countries.THESIS :
“A Perspective on the Distribution Network of Parle Biscuit”Personal Information :
Father’s Name : Mr. Devendra SinghDOB : 02 Julay88Gender : MaleMarital Status : SingleNationality : IndianLanguages Known : Hindi & EnglishInterest : Travelling, Listening to music& Internet SurfingExtra curricular activities : Cricket, Swimming, BowlingHobbies : Going for a long drive, Watching CricketPersonal Attributes : Excellent grasping speed, thoughtful and innovative, sincere, hardworking and optimistic.
I, hereby, declare that all the details furnished above are true to the best of my knowledge and belief.Place : New Delhi
(Ravi Roshan Jadon)
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