RESUME :
DHANAPAL S
Address : S/O Subramani A
D.No. 681,9th cross,
C.K. Nagar, Hosa Road,
Electronic city post,
Bangalore - 560100
Mobile : +918880464517
E-mail : dhanu2710 AT gmail.com
Objective :
To be one among the best with innovative ideas, use ideas to the maximum extent in completing the assigned tasks, to work in a challenging environment and be known for depth of knowledge, hard work, quality, timeless of service and honoring the commitments.
Academic Qualification :
** S.S.L.C 2008 Karnataka Secondary Education Board Sri Channakeshava High School, Bangalore 80%
** PUC 2011 Pre - University Board Swamy Vivekananda Rural Pre-University College, Bangalore 55.50%
** BE (Electronics & Communication) 2015 Visvesvaraya Technological University T John Institute Of Technology, Bangalore. 53.66%
Extra-Curricular :
** Participated and organized events in intra college fest.
** Participated and won in skit (Intra College fest).
** Participated in VTU Inter College fest.
** Participated in ROBOZEST-12.
** Participated and won in various talents based exams.
Professional Summary :
** Trainee Engineer/Technical Service Desk Executive at CMS IT Services Private Limited, Bangalore(October 2015-present)
** Receiving customer’s calls through telephone as well as emails and reply those with unique complaint ID generated
by the tool.
** Performing first-level diagnosis and troubleshooting support to end users and customers.
** Document problems and conversations to create a log that can be referenced by other technicians and for training purpose.
** Escalating complex incidents to second-level support personnel.
Professional Skills :
** Computer assembling and maintenance.
** Troubleshooting hardware and software problems
** Installing and configuring the peripherals, components and drivers.
** Good at applications like Adobe Photoshop Cs5 and Cs6, Corel video studio.
Professional Strengths :
** Self-motivated and dedicated team player
** Adaptability to new environment and ability to work under pressure.
** Quick learner and Enthusiastic towards learning new things.
Personal Details :
Name :Dhanapal S
D.O.B :27/10/1993
Father Name :Subramani A
Gender :Male
Nationality :Indian
Language Skills :
Kannada, English, Hindi (read & write), Tamil (speak).
Personal Interests :
Photography, Sketching, Craft work, Origami, Listening to music, Watching Technical Programs, Watching movies, Reading books, Net surfing.
Declaration :
I hereby declare that this information is true to the best of my knowledge and if required, ready to furnish the relevant certificates.
Dhanapal S
Bangalore.