Objective :
Successful experience in Collections. Dedicated, hard working individual with the interpersonal communication skills to work at all levels of the organization.
Key Management Strengths :
** Debt Management.
** Delinquent Portfolio Management
** Delinquency Analysis
** Implementing Collections Strategies.
** Agency and Manpower Management.
** Team Management.
** Target Orientation
** Customer Satisfaction
Career History :
Riya Caplease India Limited :
Sept-11 TO Oct-11 :
** Product Assistant Manager : Responsible for assistance in Collection Strategies for the Unsecured Loans Viz PL & STPL for Ahmedabad.
** Managing existing thru channels like outsourcing the Writoff account to Collection Agencies, and then monitoring the growth of the work allotted to them.
** Actively managing a team of collection executives in order to put more focus on the delinquent portfolio.
** Training of the field executives on regular basis in order to give them the product knowledge to serve the customer base better.
** Process of Foreclosure, Prepare unpaid data analysis, initiates legal and prepare Month wise agency billing. Cash management : Preparation of Cash Register, cash contral, cash reconciliation whole Deposition Work, (all Banking activities)
Mahindra & Mahindra Finance Service Ltd. :
Dec 2010 to July-11 :
** Customer Associate : Responsible for assistance in Collection Strategies for the Secured Loans Viz Commercial Vehicle, Auto Loan and Tractor Loan .
** Managing the delinquent account and more focus on the delinquent portfolio and decrease the delinquency and increase the efficiency ratio.
** Responsible for the reduction of the Bucket stock for Rollbacks, and Stabilization of the delinquent accounts.
** I have handle 396 cases in savli area in tractor loan 600000/-R.S, auto loan 1500000/-R.S. and commercial vehicle 1500000/-R.S. total 3600000/-R.S. delinquent accounts I have handle.
** And in this portfolio OD (over due) accounts 11,50,000/** and CD (current due) accounts 24,50,000/** and OD accounts I have 29% efficiency and CD accounts I have 80% efficiency and I have achieve 109% and my tgt every month 110%. And I have also collect bounce charge 10000 to 15000 R.S. every month.
** I have handle FI (First Investigation) to customer in this investigation I have search cm address, bank account, family income, family vale in market .
** In this investigation I have verified cm as pay this loan amount. And also help to Genrette new business and refinance business.
ATLAS DOCUMENTARY & FACILITATORS COMPANY Pvt. LTD :
(Associate of HDFC BANK LTD) Dec 2007 to Dec 2010
** Jr. Collection Officer (Retail Asset Collections) : Responsible for assistance in Collection Strategies for the Unsecured Loans Viz Personal Loans, Business Loans for Central Gujarat. Managing existing thru channels like outsourcing the delinquent account to Collection Agencies, and then monitoring the growth of the work allotted to them.
** Actively managing a team of collection executives in order to put more focus on the delinquent portfolio.
** Managing the M.I.S. of the data in order to focus on the trends and the system on which the company is working on and further to analyze it so that we can decrease the delinquency and increase the efficiency ratio.
** Responsible for the reduction of the Bucket stock thru driving the agencies for Rollbacks, and Stabilization of the delinquent accounts.
** Training of the field executives on regular basis in order to give them the product knowledge to serve the customer base better.
** Informing delinquent clients about their status.
** Preparation of bounce sheet and allocation and evaluation of bounces according to business wise.
** Collector's daily collection figures Maintenance of all data regarding collection practice.
** Preparation and daily submission of collection data to Collection Manager.
Weekly Reports, Daily reports, Receipt Tracker, Delinquency wise Monthly Report, Daily Collection MIS, checking to receipt in agency Daily basis.
** Process of Foreclosure, Refund for loan. Prepare unpaid data analysis, initiates legal and prepare Month wise agency billing. Cash management : Preparation of Cash Register, cash contral, cash reconciliation whole Deposition Work, (all Banking activities)
** Addressing customer issues and problem. Ensuring customer satisfaction. Customer correspondence related with service issue. Resolving problems faced by collection executives by conducting lecture, sessions, quoting practical illustrations, role playing etc…
Qualification :
MBA Finance and Accounting
Oriental Insurance Dec 2004 to Nov 2007 Insurance Agent :
Objective :
Successful and goal oriented professional seeking for the position of an insurance agent.
Career Profile :
Seeking a rewarding position as an Insurance Advisor where my skills and experience in a renowned organization.
Skills :
** A self motivated personality
** Strong organizational and communication skills
** Proficient with the computer and online technologies
** The ability to achieve results
** Strong ability to present information and respond to questions effectively.
** An acceptable track record of success in sales
** Experience of 3 years in the field of sales insurance.
** Sound knowledge of current and up coming market with the great ability to demonstration.
** In-depth knowledge of basic insurance policies and procedures with excellent communication skills both verbally and written.
** Very good in maintaining a network and ability to persuade individual.
** Profound management and organizational skills with great interpersonal skills.
** Proficient ability to work in a team or individual and possesses leadership qualities.
** Excellent people relationship and provide customer service.
** Goal oriented and ability to handle multiple task simultaneously
Job duties include :
** Schedule appointments & Develop leads
** Identify needs of customer and market appropriate products and services. Attend mixers, social functions, events etc Provide quick, perfect and friendly customer service.
** Responsibilities include demonstrating and explaining the terms and conditions of policies, premium calculation and customization of the insurance program. Developed new accounts and maintained the existing accounts. Ensure the requirements are fulfilled. Obtain and provide the information when claims are made.
** Handled the tasks of issuing insurance polices and advices to insurance holders
** Responsible for building and maintaining effective relationship with customers Handled the tasks of maintaining proper records of customer data and documents in the computer
** Handled customer queries and performed other tasks as assigned Responsible for providing services and detail information to the insurance and policy holders
** Assigned the tasks of introducing a variety of policies to customers like health insurance, property insurance
** Handled the tasks of maintaining and updating insurance data and confidential files
** Acted as a mediator between clients and insurance companies
** To apply my consulting skills and abilities in achieving sales target of the organization
** To attain customer satisfaction by providing excellent services
** To gather information from clients and determine their insurance as well as risk profile
** Provide features and advantages of various policies to promote sale of insurance plans