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BPO Team Leader Resume Sample, Experience : 3 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:BPO Team Leader
Job related skills / software:Monitor calls to ensure positive customer experience and provide direct feedback on observed performance, Managing the team target as well as individual target of team members.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:3 years
State:Karnataka
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.C.A. / BCA : Bachelor of Computer Application
Major / Specialization:Computer Science
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

INAYAT NAIK
E-mail  :-inayatnaik AT gmail.com
Cell no  :-+919538013222

Career Objective :
A committed and well-motivated young person who aspires to hold a position where he will be able to interact with customers on a daily basis. Highly articulate & having a clear friendly voice, more than able to offer concise & polite assistance in a phone conversation. I am currently looking for an exciting opportunity in a customer focused environment, where he will be able to deliver a high quality service & support his employer’s vision.

Career Summary :
** A customer oriented and excellent communicator possesses 3 years experiences in BPO.
** Excellent in conveying the client’s requirement to the.
** Excellent in converting the cold calls in to new assignment.
** Expertise in taking follow up on daily basis.
** Expertise in working with a team.

Experience  :
Profile summary  :
Company Name  : Mainstay Teleservices
Designation  : Team Leader
Duration  : Since 19/01/2015 to till date
** Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.
** Managing the team target as well as individual target of team members.
** Represent the team in meetings and conference calls.
** MIS reporting as well as optimum utilization of resources & system.
** Ensuring team bonding and team interaction.
** Co-coordinating with different departments.
** Promote teamwork and call centre success.
** Building up good rapport with colleagues & other team members for efficient work results.

Company Name  : Mainstay Teleservices
Designation  : Customer Service executive
Duration  : Since 21/09/2013 to 18/01/2015

Profile summary  :
** Handle the inbound calls of the customers
** Compiling the data of the customer in the system
** Marketing the products of the Company C
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lient.
** Generating revenue through Sales of the Client products.
** Meeting the clients demands & targets.
** Understanding the queries of the customers
** Handling the enquiries of the customers.
** Understanding the customer complaints.
** Resolving the customer issues.
** Assisting the new joiners with the calls.

Company Name  : Andromeda BPO
Designation  : Tele sales representative executive (TSR)
Duration  : 10/12/2012 to 18/08/2013

Profile summary  :
** Responsible for selling the insurance policy.
** Calling the customers and explaining them about the plans.
** Solving the customers all queries.
** Taking appointment from the customers so the sales team can go meet them.
** Taking regular follow up of the prospect customers.
** Responsible for achieving the daily and monthly targets.
** To coordinate with the other team members.
** Maintaining the daily and monthly reports.
** Helping the new TSOs in their work.

Achievements  :
** Selected twice for national level player in Badminton.
** Awarded many times as sports player in school, college.
** Represented school, college in many sports meet.
** Bagged prizes from many famous sports stars like Dhanarajpilley, Rahul Dravid.
** Awarded best employee in Andromeda for sales.
** Awarded best performer in mainstay several times for achieving all the stats.

Skill sets  :
** Strong written and oral communication
** Good interpersonal abilities
** Quick learner
** Team Player
** Confident
** Adaptable to challenges,
** Co-operative,
** Hard worker
** Friendly,
** Flexible.

Hobbies  :
** Drawing
** Painting
** Swimming
** Photography

Profile  :
Date of Birth  : 26 Feb 1990
Languages Know  : English, Hindi, Kannada, and Marathi.
Address  : #705 1st floor 10th cross
16th Main BTM 2nd Stage
Banglore 560078

Date  :
Place  :

Notes

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