Seeking a challenging position to complete globally and to bring out the best in me though dedicated service for organizational development in an efficient and effective manner.Concern : HIDUJA GLOBAL SOLUTIONS LIMITED, ChennaiDesignation : Customer Relation OfficerDuration : 29 Months (From Sep 2007 to Feb 2009)Project : AIRTEL (121 - service)Domain : Customer Care (Voice and Data).Job Details :
** Customers will reach us at “121” for variety of reasons.
** Understanding the need of the customer and providing solutions accordingly over calls and mail support.
** Provided Training to the new joiners.
** Worked in three kind of projects, namelyI. Sponsored links :
121 (Pre-paid) : Providing Airtel Pre-paid customer care serviceII. Dial-a-Postpaid : Marketing New Airtel Post-paid connections.III. 121 (Post-paid) : Providing Airtel Post-paid customer care serviceAwards :
Won “Busy-Bee” award many times for achieving the incentives target.
Got the “Star Performer Award” many times for maintaining continuous Quality.AREAS OF INTEREST :
** Learning new things in terms of business
** Interested in analyzing large amount of data’s using various methods.
** Love to identify new opportunities/solutions for any business situations.
** Reading Books and collecting data’s.Date :
1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.