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Soft Skills Trainer Resume Sample, Experience : 9 years

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Name of the Candidate:Mayuri Arun
Name of the Post Applied:Soft Skills Trainer
Job related skills / software:Learning and Development, Conduct survey, identify the training need, analyze and design the plan in line with hierarchy, Create content and review periodically in accordance with the organizational growth
Category:HR, Recruiter
Sub Category:Employee Relationship Manager
Years of Experience:9 years
State:Tamil Nadu
Gender:Female
Salary Expected per Month(Rs):50,000 to 60,000
Highest Qualification attained:M.Sc. / MSC : Master of Science
Major / Specialization:Psychology
Email Id:mayuriarun AT gmail.com
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

Mayuri Arun Prashad

KNOWLEDGE, SKILLS & ABILITIES :
** Passionateabout Training, Learning& Development
** Excellent communication skills  :
** Multi-tasked  :Enjoy tasks on phones, machines and people at the same time
** Customer focusedapproach  : Handle customers with swift response, solutions & with utmost professionalism
** Excellent Team Player with Positive Energy  :Solve emotional conflicts & motivate towards team goal
** Computer Literate  :Experienced in MS Office Application and an Internet Savvy
** Strong interpersonal skills  :Good at Problem Solving & Decision Making
** Flexibleto changing environment and a Quick Learner
** Believe in democratic leadership style

ACADEMIC DETAILS :
** 2006 – 2008 Second Class in M.Sc Psychology (General) University of Madras, India
** 2002 – 2005 First Class in B.Sc Psychology (General) University of Madras, India
** 2002 - First Class in Higher Secondary (State Board) Sri Sarada MHSS, Salem, India
** 2000 - First Class in High School (Matriculation) C.S.I Bain MHSS, Chennai, India

Certification Courses :
** 2016 – Emerging Leadership Program (3 Day Program)
** 2014 – Faculty Development Program (3 Day program)
** 2012 – First Aid (Provisional Certificate)
** 2011 – B1 Level German Language
** 2010 – 7 Habits of Highly Effective People (Foundation program)
** 2007 - Diploma in Yogic Science and Education
** 2006 - A1 & A2 Level in German Language
** 2004 - Completed Medical Transcription Training Course
** 2002 - Diploma in Computer Applications

WORK EXPERIENCE :
Wipro Technologies :
Designation  : Assistant Manager (Learning and Development)
Duration  : Since January 21, 2015

Shri Shankarlal Sundarbai Shasun Jain College for Women (1 Year 1 month) :
Designation  : Placement Trainer cum Student Counselor (Learning and Development)
Duration  : July 2013 to August 2014

Cognizant Technology Solution(3 Years 2 months) :
Designation  : Senior Learning Administrator (Learning and Development)
Duration  : February 1, 2011 till December 21, 2012
Designation  : Senior Process Executive (HealthCare - Customer Service)
Duration  : October 26, 2009 till January 31, 2011

Frontline HR Management (3 Years 5 months) :
Designation  : Senior Recruiter
Duration  : May 5, 2005 till Oct 3, 2008

Sutherland Global Services (7 months) :
Designation  : Customer Service Executive
Duration  : September 6, 2004 till April 30, 2005

Milestones Achieved :
** Received “Star Trainer Award” in Wipro within 6 months from the date of joining.
** Received “Outstanding Performance Award”in Cognizant.
** Commented by trainees as an
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“Inspiring & Motivating trainer”
** Respected by team members and stakes as “Approachable and Professional”
** Appreciated by Supervisors & Managers for “Effective Communication and Smart Work”
** Conducted IT Fest, Food Fest, Go Green & other Corporate Social Responsible Initiatives.

OVERALL EXPERIENCE :
Training/Learning and Development :
** Conduct survey, identify the training need, analyze and design the plan in line with hierarchy
** Create content and review periodically in accordance with the organizational growth
** Handle English language, Interpersonal Skills, Soft Skills & Behavior Session
** Ready to take any ad-hoc session, in case of trainer’s absence
** Organize periodical training programs for member institutions
** Ensure mandatory organizational e-learning modules are taken periodically
** Review and advise role oriented e-learning modules

Human Resource :
** Conduct day one induction and new hire orientation about the organization
** Deal with employees concerns on Flexible Benefits, Provident Fund, Pay related queries, etc
** Coordinate for recruitment pertaining to ads, sourcing, screening and interview arrangement
** Check, maintain and file employees attendance, leave, performance and general record
** Liaise with various stake holders, internal teams & global offices on transfers or recruitment need

Customer Service :
** Deal with international clients, update and maintained confidential information in database
** Resolve customers query over phone, mail, chat & in person
** Liaise with purchase, enquiries, order processing & sales orders
** Attend inbound calls regarding Company products & also generate outbound calls if required
** If not a service call, understand customer concern and transfer to relevant department
** Serve as escalation point for calls requiring advanced information or support
** Acted as floor support, team leader in case of their absence

Student Service  :
** Eliminate the fear factor for assessment or contests
** Emphasize about creative thinking, Innovation and blogging.
** Conduct competitions and reward them to promote their talents
** Counsel and provide guidance for students/teachers/parents
** Lead the team members to achieve performance and standards of students
** Organize meeting within students, parents and teachers
** Assist with administration and management for additional support

Admin & Management :
** Take complete Ownership from providing ID card till allocating to projects/ work location
** Easily mingle with any stakeholders smooth functioning
** Conduct regular meeting to check on the status from subordinates
** Generate report for review and maintain meeting minutes, files & database for audit purpose
** Prepare marketing/advertising information -- posters, flyers, newsletters, ads
** Initiate and organize events within the given budget
** Schedule and manage all marketing/events activity
** Maintain intranet and website in updating deadlines and opportunities
 

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