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Welfare Officer Resume Sample, Experience : 10 years

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Name of the Candidate:Hariom
Name of the Post Applied:Welfare Officer
Job related skills / software:Recruitment and manage staff at branch level as per company policies and requirement, Trained the staff about their KRA and company policies
Category:Social / Welfare
Sub Category:Welfare Officer
Years of Experience:10 years
Salary Expected per Month(Rs):40,000 to 50,000
Highest Qualification attained:M.S.W. / MSW : Master of Social Work
Major / Specialization:Social Work
Email Id:hariom.narnaul AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


Mob. +91- 7728897715, 9671619981
E-mail : - hariom.narnaul AT gmail.com

Working Experience :
Designation  : Sr Executive (Branch Manager)
Placement  : Rewari (Haryana)
Period  : 4th May, 2016 to till date.

Key Responsibility :-
** Recruitment and manage staff at branch level as per company policies and requirement.
** Trained the staff about their KRA and company policies
** Implement the social and welfare activity in staff
** Monitoring the company activity at branch like appointment of Conversion Points close to SHG groups.
** Ensure the payments to groups via NEFT as per schedule
** To give new devices to SHG members for transactions.
** Trained the SHGs on how to recharge PaySe wallets and where to charge.
** Communication concern MFI/SHGs on the new process of installment deposit
** Giving adequate literature to SHGs and the CPs to operate the wallets
** Adding new SHGs with other MFIs to grow the company business.
** Maintain MIS for daily collections and devices.
** Attend the meetings with MFI/Banks for smooth operations.

Previous Experience (2nd July, 2014 to 29th April, 2016) : -
Working Experience :
Organization  : PAAYAS MILK PRODUCER COMPANY Ltd (Team lease Services Ltd)
Designation  : Sr Executive (Banking & operations)
Placement  : Jaipur (Rajasthan)

Key Responsibility :-
** Recruitment and trained the staff for
** Manage the banking activity for organization
** Coordinate with field team for finalization of route plans and Bank field team members for KYC sourcing. Ensure that KYCs are collected with complete information.
** List with activated a/c numbers received from bank to be shared with Paayas Secretarial Team and get them mapped with farmer codes
** Coordinate with Bank teams for establishment of BC points, follow-ups, visit BC points with bank teams and Paayas field team and check BC points and distances among MPPs and BC points
** To check and ensure that ATM cards and PIN numbers are received by members before releasing payments to their bank accounts and follow-ups with bank teams
** Prepare member's list as per BC points installed and submit for approval of Procurement Head/CEO. Follow-ups with IT and Finance teams for payment sheets and fund transfer
** Follow-ups with Finance team to release and share copies of payment sheets with bank teams
** Liaison with Bank-Branch Managers at MCC wise locations for day to day issues faced in connection with payments, PIN, ATMs and Cheque Books and appropriate solutions
** Inclusion of left over members in next cycle payment (members not included for any reason) and forward updated list to IT team for inclusion
** Attend to all difficulties faced at field and coordinate with bank teams for early solutions and resolve problems concerning BC Points and farmers payments.
** Follow-ups with Paayas field team to provide all support to Bank/BC agents for KYC sourcing and payment disbursements processes and take regular feedback.
** Attend Sahayaks/members meeting at field and explain them benefits of bank account opening and encourage members to open bank a/cs and receivetheir milkpayments thru bank only.
** Submit daily MIS reports to NDS and PAAYAS management for information and taking guidance for smooth execution of the project

Previous Experience (21st April, 2008 to 5th May, 2014) : -
Organization  : FINO (FINO PAYTECH Ltd)
Designation  : District Coordinator
Placement  : Rajsamand, Dungarpur, Udaipur (Rajasthan), Sirsa, Rewari & Mahendergarh(Haryana).

Key Responsibility :-
** Handling key Govt. projects like SSP, FI, MNREGS, RSBY for Multiple banks in Haryana and Rajasthan.
** Handling a portfolio of 6 Districts in a Capacity of a District Coordinator, comprising of 2.5 lacs Beneficiaries falling under difference schemes under Government Business for Develop a business strategy to ensure attainment of company goals and profitability.
** Handling the responsibility of Asset Sales & Channel Management in my respective Districts for Products such as – Gold Loans, KCC, Agriculture Loans, NPS Sales, Micro Insurance Sales, FDs / RDs.
** Proactively involved in the Disbursements for Government Pension Schemes for Haryana amounting Rs 31.72 Million
** Conduct weekly/monthly meeting to review performance, disseminate Company information, address common problems and concerns and rally the team to achieve goals.
** Provide data driven analysis of business processes to improvements in the customer focus, efficiency, accuracy, and effectiveness of these processes.
** Ensure that all laid down systems and processes are followed as stipulated by Audit and Senior Management by carrying out Monthly/Periodic Verification of Auditable items at branches.
** Track and monitor recon activities both in field and at HO, liaison with Operations Finance and CMS teams.
** Ensure improvement in Project Health Index (PHI) of all ongoing projects in the district by putting more emphasis on billable activities like enrolment, card activation, AOF submission, account maintenance etc.
** Represent the company in key policy meetings of Departmental Heads and District Commissioners.
** Train over 435 Customer Service Points (CSPs) and 90 staff members in 6 districts.
** Liaise with project stakeholders on an on-going basis and resolve the concern raised by client.
** Managing client expectations and timely escalation of issues if any related to Projects being led by the Project Management team.
** Preparing Cash Reconciliation Statement (CRS) and follow-up with the Project management team for getting the billing done.
** Follow the MIS systems and report on the progress of trainees and the centre

** Successful launch of EBT (SSP/NREGA) project in SIRSA (Hry) & disburse Rs.6.0 Crores through Bio-Metrics systems in various districts of Haryana.
** Insurance Sale in PAN India in month of March 2012.
** Awarded Employee of the Month award for 3 times.

Previous Experience (July, 2006 to April, 2008) : -
Organization : CECOEDECON, Jaipur (Rajasthan)
Designation : Project coordinator
Placement : Shahabad, Distt.

Baran (Rajasthan)

Key Responsibility under As a Training & “Hunger Project” Coordinator :-
** Organize the Block Level EWRs (Elected Women Representatives) Federation Monthly Meetings and facilitate to solve their Panchayat Level Problems by BDO and any other related local administration.
** Organize and facilitate training programme for Elected Women Representatives.
** Organize and facilitate training programme for Community based organizations (Youth Mandals, Adolescents Groups, Mahila Panchayat, Kisan Sewa Samiti, Sahriya Vikas Manch etc.)
** Ensure smooth functioning and progress of the project.
** Regular field visit to project area for effective Implementation, monitoring and evaluation of different project activity.
** To assist in organizing the capacity building of field executive personnel.
** To establish linkages and networking with like-minded NGOs, PRIs, Govt. departments like BDO/SDO/ADM/DRDA and District Administration officials.
** Organize community mobilization activities with School Students.
** Monthly/Quarterly/Annual report submission to donor agency, officials & unit head of the organization.
** Conduct monthly review and planning meeting with field staff.
** Execute photo documentation, case studies, survey, and focus group discussion for impact & quality assessment.

Professional Qualification :
MASTER of SOCIAL WORK (M.S.W.) specialization in “Urban & Rural Community Development” with 58.2% marks from Chaudhary Charan Singh University, Meerut in 2006.

Academic Qualification :
** B.A.from MDU Rohtak in 2004
** Intermediate from HBSE Bhiwani in 2001
** High School from HBSE Bhiwani in 1999.

Workshop and Training :
** Actively attended Three Days Workshop on Planning Monitoring & Evaluation organized by The Hunger Project (THP), Jaipur.
** Attended Three Days Workshop on Strengthening of Women Empowerment at Udaipur organized by ASTHA Organisation Udaipur.
** Actively attended Three Days Workshop on Gram Sabha Mobilization organized by THP, Jaipur.
** Actively attended Three Days Workshop on HIV/AIDS organized by CECOEDECON Sitapura, Jaipur.
** Actively attended Three Days Workshop on Gender Budgeting & Domestic Violence organized by Women Power Connect, Delhi.
** Actively attended Five Days Reginal Training on Master Trainer Programme on NREGA(National Rural Employment Gurantee Act, 2005) organized by DRDA, Kota (Raj).

Personal detail :
Date of birth : 3rd November, 1982
Religion : Hindu
Nationality  :Indian
Marital status : Married
Father’s Name : Sh. Sultan Singh
Permanent Address  :Vill. & Post – Kanwi, Teh. Narnaul
District- Mahendergarh (Haryana)
Pin Code - 123001
Ph. No  : - 0946609494

Date  : (HARI OM)
Place  :


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