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Call Centre Executive Resume Sample, Experience : 6 years

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Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Call Centre Executive
Job related skills / software:Customer Relationship, Quality Control
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:6 years
State:UT
Gender:Male
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :

    

PROFILE :
A highly personable and sociable team member, benefiting from experience within the competitive Airline industry that has required a flexible approach to work with the ability to think on one’s feet, work as part of a team, solve problems, deliver excellent customer service, and deal with complaints and enquiries from all types of people. Possessing a determined approach in coping with and prioritising large workloads whilst meeting strict deadlines and the ability to operate virtually in any customer facing position.

PROFESSIONAL EXEPERIENCE :
Working as In-flight Head for STELLAR AIRWAYS. from June 11 –till now .
Worked with QATAR AIRWAYS as Cabin Crew from June 2007 – May 2011.
Worked with SAHARA AIRLINE as Cabin Crew from June 2005June 2007.
Worked as a Customer Care in VANGUARD Call Centre from May 04-March 05 .

JOB DESCRIPTION :
Making the flow chart for the company, so other will follow and margin error will be less.
Daily report to company Directors by mail , in
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forming about the day to day activities.
Manage a portfolio of ground based process for example – uniform and grooming ,recruitment , training .
To lead , manage and coach a team of senior cabin crew member and cabin crew , creating high performance culture to ensure consistent delivery of customer services .
Conduct routine checks on In flight services .
Complied with all the company and civil Aviation Regulation .

SKILLS :
Demonstrated ability to use diplomacy and good judgement in high-stress situation.
Team player dedicated to improving work environment .
Cultivate relationship with customer through excellent care and solutions .
Excellent knowledge about airline safety procedure .
Handle the worst situation with cool head .
Wrote bible on A 320 .

CORE STRENGTHS :
Procedure enforcement
Communication skills
Creative problem solver
Quality control

EDUCATION QUALIFICATION :
B.com (pass) :
Delhi University year 2005 .
10+2 :
C.sB.S.E.board 2002
10 th :
C.B.S.E board year 2000.

Notes

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