CURRICULUM VITAE :
HARI OM TOMAR
B 2 – 98 NEHRU VIHAR
DELHI 94Ph. No. : (M) 9582093540 , 9599282732E-mail id : omtomartomar AT yahoo.comOBJECTIVE :-
To be able to excel at my work with best efforts in achieving the organization goals through abilities based on continuous learning and to be able to grow with progressive organization.EDUCATIONAL QUALIFICATION :-
B.B.A GHNB KIHMCT(Dehradun)
12th C.B.S.E J P Public School( Baraut)
10th C.B.S.E. J P Public School( Baraut)PROFESSIONAL QUALIFICATION :
** Degree in Hotel & Hospitality Management from KIHCMCT Dehradun
** 6 month industrial training with Radisson plaza Udaipur
** Basic knowledge of computer ,Software like- flight speed,protel, opera.WORK EXPERIENCE :
Working with Reliance Digital as a Home Delivery Coordinator for Delhi RegionKey Responsible Area :
1. Handling the Entire Outbond Responsibility of home delivery .
2. Check Day to DayReports forward to authority .
3. Do planning for transportation dispatch gave approval for assigning trip .
4. Handling all customer complaint from different ends .
5. Responsible for closing and opening day schedule for the operation .
6. Responsible for giving SAP training to the staff .
7. Resposible of handling a team of around 15 members .Worked with Wave Cinema Noida as a Duty Manager) :Key Responsible areas :
** Handling the entire operation.
** Handling Guest request &complaints .
** Taking care of Advance booking , rescheduling, of the tickets etc.Handling Guest requests & complaints .
** Taking care of all operational requirements of employees.
** Sets the Sales targets and check inventory stocks of raw materials .
** Team Managem.
** Making weekly/monthly reports of Sales and consumptions.
** To entertain employees allocations such as their shifts/wk-off preferences/leaves Breafing on daily basis etc.
** Give training to the staff on monthly basis .Making roster as per the Requirement .
** Handle team meetings on weekly/monthly .Take care of satisfaction and try to solve their various types of challenges, hurdles related to operations/employee dissatisfaction and also try to retain them in the operations to avoid mess.
** Mark attendance on daily basis make reports and send it to managers at the end of the
** Worked with kingdom of dreams as a Shift Manager .( AUG 2012 TO AUG 2013)Key Responsible areas :
** Handling a Guest request & complaints employees.
** Taking care of Advance Booking , rescheduling, of the tickets etc.
** Handling escalations of the guest.
** Fulfill operations need.
** Making weekly/monthly reports of Bookings/escalations
** Handle team of subordinates and work for Satisfaction and try to solve their various types of challenges, hurdles related to operations/employee dissatisfaction and also try to retain them in the operations to avoid mess.Worked with Spice jet ltd as a Senoir executive ( 2 Years) :
Airport. Sponsored links :
(Nov 2010 – Nov2012 )Key Responsible areas :
** Dealing with passengers face to face.
** Taking care of SPICE JET reservations/making booking/rebooking/charging payments etc.
** To issue boarding pass for the passengers at counters.
** To check the weight of their check-in and hand luggage and also charge extra charges if the luggage is excess as per airlines requirement.
** Taking care of boarding gate/check boarding of the passengers before going to the flight.
** Taking care of BMA (baggage make-up area) maintain their baggage according to the flight or earliest departure.
** Handling passengers at the RAMP area while de-boarding and boarding of the passengers.
** Watch over Arrivals, look after passenger’s luggage.
** Making reports of mishandled and lost luggage.Worked for 12 months with LemonTree Hotels a Customer Service Associate :Key Responsible areas :
** Making reservations for guest etc.
** Entertain Front office operations such as checkin , checkouts .
** To listen their problems/quarries and escalate it to our managers.
** Make them aware about Property and services.Achievements :
** Got a Training of Dangerous goods regulations (initial) for passenger handling (approved by DGCA_India).
** Participated in aviation security awareness programme at spicejetoffice arranged by Bureau of Civil Aviation Security.
** Participated in Customer Service Enhancement Programme at IGI airport (Palam).INTEREST :
** Interacting with People
** Playing CricketLANGUAGES KNOWN :
HindiPERSONAL DETAILS :Father’s Name : M r.SubhashTomarMother’s Name : Mrs. MitleshTomarDate of Birth : 10/11/1986Nationality : IndianMarital Status : UnmarriedHeight : 178cms
I certify that information provided above is true in the best of my knowledge.Date :Place : HARI OM TOMAR
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