Welcome Guest

BPO Call Center, Back Office >> BPO Team Lead 
Team Leader Resume Sample, Experience : 4 years

Sponsored Links :


    

Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Team Leader
Job related skills / software:Handling Escalation calls, Resolve all quires of the customer on same call, Handling all complaint of the customer and provide satisfaction to customer.
Category:BPO Call Center, Back Office
Sub Category:BPO Team Lead
Years of Experience:4 years
State:Maharashtra
Gender:Male
Salary Expected per Month(Rs):20,000 to 25,000
Highest Qualification attained:12th. : HSC/+2
Major / Specialization:Intermediate
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

Satish Boddula
Saibaba Galli Sect 5
Nr Koper khairane stn
Koper Khairane - 400709

Mobile No. : +91 8108681431
Email ID  : Satish_boddula AT yahoo.co.in

Objectives :
To Built a Successful career in Service Industry by ensuring growth of the Organization And me.

1 Point 1 Solution from 29th Sep’15 to 22nd May’16 :
Worked as TL-(Team Leader) for TATA SME post to 4 moth as per process required management has been moved to Shop CJ Ecom Process as same role
** Appointed as Team Leader, where in core job responsibility is to manage the entire floor with the delivered conversion% - shift transition, login & logouts, briefings & productivity of login hours
** Managing a team of 16 Associates
** Ensure target achievement adhering to Service Level Agreement (SLA) & Customer Satisfaction (C-SAT) set by the client
** Priority Daily Target Achieved which is sated by Client through with the accurate SLA
** Coaching & guiding the associates to what is expected from them & achieving the set targets by the process owners
** Ensure high level of motivation among CSE’s, groom & mentor CSE’s to handle more responsibility

Eureka Outsourcing Pvt Ltd from April 13 To April 15  :
Worked as TL-(Team Leader) for ICICI Service PFA Process based in (Gujarat & Bangalore)
** Managing a team of 16 Associates
** Priority Daily Target has to be Achieved which is sated by Client end
** Coaching & guiding the associates to what is expected from them & achieving the set targets by the company
** Working as a Team with other leaders providing assistance & seeking support when required & work towards common objective of the process
** Ensure high level of motivation among CSE’s, groom & mentor CSE’s to handle more responsibility
** Taking escalations across the floor & resolving customer disputes if any, also build good customer relationship
** Conduct refresher training & briefing; provide feedback regarding improvement required in process, which in turn will help to improve productivity

Serco BPO from Dec-12 To May-13  :
Worked as TL-(Team Leader) for MTS Process based in (M&G)
** Managing a team of 16 Associates
** Coaching & guiding the associates to what is expected from them & achieving the set targets by the company
** Ensure high level of motivation among CSE’s, groom & mentor CSE’s to handle more responsibility
** Ensure target achievement adhering to Service Level Agreement (SLA) & Customer Satisfaction (C-SAT) set by the client
** Conduct refresher training & briefing; provide feedback regarding improvement required in process, which in turn will help to improve productivity
** Taking escalations across the floor & resolving customer disputes if any, also build good customer relationship
** Guiding the associates to what is expected from them & achieving the set targets by the company
** Spanco BPO Services Ltd.
Sponsored links :

From Dec.’2009 to June’2011

Worked as ATL for Reliance Info. Process based in Mumbai :
(For Mum, MnG, and GSM HNI Desk Customer Service)
** Managed team of 13 Associate
** Handling Escalation calls
** Resolve all quires of the customer on same call.
** Handling all complaint of the customer and provide satisfaction to customer.
** Resolve all quires of the agents on call or off call.
** Dictating DBP (Daily Briefing Point) on daily basis.
** Monitoring queue when TL on break or they busy in other important works.
** Taking briefing on all new updates.

Spanco BPO Services Ltd. From May‘2009 to Nov’2009 :
Worked as a CSA for Reliance GSM Mumbai process
** Taking call and resoling quires of the customer.
** Following all complaint handling.
** Creating case as per customer issue.
** Reporting on time in office given shift.

Academic :
** H.S.C. Passed From Maharashtra Board.
** S.S.C. Passed From Maharashtra Board.

COMPUTER KNOWLEDGE :
** MS OFFICE (MSWORD & EXCEL )

PERSONAL INFORMATION :
** Date of Birth : -21-Oct.-1985
** Nationality :- Indian
** Languages Known : - English, Hindi, & Telugu.
** Other Interests : - Listening soft music & Singing

Date :
Place : Mumbai

(Satish Boddula)

Notes

1. This is an online resume, managed by the candidate.
2. Create your online resume here.
3. If candidate allows, recruiters can contact the candidate directly.
4. Personal and contact details can be kept private optionally by the candidate.
5. Create a link to this online resume where ever you want in the web.