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Quality Analyst Resume Sample, Experience : 5 years

    

Biodata

Name of the Candidate:[Private]
Name of the Post Applied:Quality Analyst
Job related skills / software:Capable of handling projects and providing good quality work to end user
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:5 years
State:Uttar Pradesh
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:Arts
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
Sponsored Links:

Resume Format / CV Sample Template / Example / Model :

    

Kushal Deep Tiwari
Ph no : 91-9582248173/ 9958264504
E-mail : Kushald3 AT gmail.com

Professional Objective :
I want to work in an organization, where I can make best use of my creativity and skills and enhance them in a professional environment and to secure a promising position that offers both a challenge and a good opportunity for growth.

Key Achievements :
1) Worked in BPO to improve communication, have urge to learn more.
2) Received excellent feedback for quality and accuracy of content.

Work Experience :
** Almost Five years of experience in Outbound Voice Process
** Creating New ideas to improve the communication skills and also improve the convincing skills.
** Co-coordinating with the seniors to get the high target, with the new ideas.

Organisation :
Working as Quality Analyst in Cardekho.com june 2015 to Till Date.

Profile : Quality Analyst

Job Responsibility :
** Monitoring outbound calls.
** Sharing proper feedback with agents along with his Team Leader.
** Sharing quality dashboard with senior’s and Team leader (Weak/Month).
** Arrange quality session for representative which helps to improve communication skills.
** Prepare every weak/month TNA for training team.

Organisation :
Working as Team Leader in Orien Sarve May 2014 to April 2015

Profile : Team Leader

Job Responsibility :
** Manage Sales team
** Sharing proper feedback with agents along with his QA.
** Arrange quality session for representative which helps to improve communication skills.
** Prepare every weak/month TNA for training team.
** Mostly month over archive target.

Organisation :
Working as Sr.
Business Developer Executive in Infocom Network Ltd. August 2013 to April 2014.

Profile : Sr. Business Developer Executive

Organisation :
Working as Floor Supporterin I.B.S (Interactive Business Solution) Company June 2011 to May 2013.

Profile : Asst.Team Leader

Education :
** Completed Graphic-Designing course from Brain ware Institute (South Ext.).
** Completed Multimedia & Hardware Networking course from Brain ware Institute (South Ext.).
** Completed 3D Animation course from Brain ware Institute (South Ext.).
** Completed Soft Skill course from Brain ware Institute (South Ext.).
** Graduation Last Year Pursuing from Delhi University.

Strength :
** Capable of handling projects and providing good quality work to end user
** Customer Satisfaction and audience oriented

Personal Details :
Father’s Name : Mr. Ram Abhilash Tiwari
Date of Birth : 12th Feb, 1991
Marital Status : Single
Nationality : Indian
Languages known : English, Hindi
Permanent Address : H.No.61,Mohammad Pur vill. R.K.Puram New Delhi 110066

Interests & Hobbies :
1. Dancing
2. Acting
3. Driving
4. Travelling
5. Hangout with friends
6. Listening Motivational Music.

Date :
Place : Delhi
 

Notes

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