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quality analyst Resume Sample, Experience : 5 years

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Name of the Candidate:[Private]
Name of the Post Applied:quality analyst
Job related skills / software:Excel
Category:BPO Call Center, Back Office
Sub Category:BPO / Back Office / Call Center Executive
Years of Experience:5 years
State:Uttar Pradesh
Gender:Male
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:B.A. / BA : Bachelor of Arts
Major / Specialization:Automobile
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    
KUSHAL DEEP TIWARI

Ph no:     91-9582248173

9958264504

E-mail: Kushald3@gmail.com

 

Professional Objective

I want to work in an organization, where I can make best use of my creativity and skills and enhance them in a professional environment and to secure a promising position that offers both a challenge and a good opportunity for growth.

 

KEY ACHIEVEMENTS

 

1)     Worked in BPO to improve communication, have urge to learn more.

2)     Received excellent feedback for quality and accuracy of content.

 

WORK EXPERIENCE

 

•       Almost Five years of experience in Outbound  Voice Process

•       Creating New ideas to improve the communication skills and also improve the convincing skills.

•       Co-coordinating with the seniors to get the high target, with the new ideas.

 

ORGANISATION: Working as Quality Analyst in Cardekho.com june 2015 to Till Date.

 

Profile: Quality Analyst

 

            Job Responsibility

 

Ø  Monitoring outbound calls.

Ø  Sharing proper feedback with agents along with his Team Leader.

Ø  Sharing quality dashboard with senior’s and Team leader (Weak/Month).

Ø  Arrange quality session for representative which helps to improve communication skills.

Ø  Prepare every weak/month TNA for training team.

 

 

ORGANISATION:. Working as Team Leader in Orien Sarve May 2014 to April 2015

 

Profile: Team Leader

 

            Job Responsibility

 

Ø  Manage Sales team

Ø  Sharing proper feedback with agents along with his QA.

Ø  Arrange quality session for representative which helps to improve communication skills.

Ø  Prepare every weak/month TNA for training team.

Ø  Mostly month over archive target.

 

 

ORGANISATION:Working as Sr. Business Developer Executive in Infocom Network Ltd. August 2013 to April 2014.  

 

Profile: Sr. Business Developer Executive

 

 

ORGANISATION: Working as Floor Supporterin I.B.S (Interactive Business Solution) Company June 2011 to May 2013.

 

Profile: Asst.Team Leader

 

 

EDUCATION

 

 

 

ü  Completed Graphic-Designing course from Brain ware Institute (South Ext.).

 

ü  Completed Multimedia & Hardware Networking course from Brain ware Institute (South Ext.).

 

ü  Completed 3D Animation course from Brain ware Institute (South Ext.).

 

ü  Completed Soft Skill course from Brain ware Institute (South Ext.).

 

Graduation Last Year Pursuing from Delhi University.

 

 

 

 

 

 

Strength

 

·         Capable of handling projects and providing good quality work to end user

·         Customer Satisfaction and audience oriented

 

 

 

PERSONAL DETAILS

 

Father’s Name               :           Mr.
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Ram Abhilash Tiwari

Date of Birth                 :           12th Feb, 1991

Marital Status                :           Single

Nationality                     :           Indian

Languages known         :           English, Hindi

Permanent Address       :           H.No.61,Mohammad Pur vill. R.K.Puram New Delhi 110066

 

Interests & Hobbies

 

1.   Dancing

2.   Acting

3.   Driving

4.   Travelling

5.   Hangout with friends

6.   Listening Motivational Music.

 

 

Date :

Place : Delhi                                                                                                                      

 

                                                                                                                                                (KUSHALDEEP)Description: bullet1

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