Ph no: 91-9582248173
I want to work in an organization, where I can make best use of my creativity and skills and enhance them in a professional environment and to secure a promising position that offers both a challenge and a good opportunity for growth.
1) Worked in BPO to improve communication, have urge to learn more.
2) Received excellent feedback for quality and accuracy of content.
• Almost Five years of experience in Outbound Voice Process
• Creating New ideas to improve the communication skills and also improve the convincing skills.
• Co-coordinating with the seniors to get the high target, with the new ideas.
ORGANISATION: Working as Quality Analyst in Cardekho.com june 2015 to Till Date.
Profile: Quality Analyst
Ø Monitoring outbound calls.
Ø Sharing proper feedback with agents along with his Team Leader.
Ø Sharing quality dashboard with senior’s and Team leader (Weak/Month).
Ø Arrange quality session for representative which helps to improve communication skills.
Ø Prepare every weak/month TNA for training team.
ORGANISATION:. Working as Team Leader in Orien Sarve May 2014 to April 2015
Profile: Team Leader
Ø Manage Sales team
Ø Sharing proper feedback with agents along with his QA.
Ø Mostly month over archive target.
ORGANISATION:Working as Sr. Business Developer Executive in Infocom Network Ltd. August 2013 to April 2014.
Profile: Sr. Business Developer Executive
ORGANISATION: Working as Floor Supporterin I.B.S (Interactive Business Solution) Company June 2011 to May 2013.
Profile: Asst.Team Leader
ü Completed Graphic-Designing course from Brain ware Institute (South Ext.).
ü Completed Multimedia & Hardware Networking course from Brain ware Institute (South Ext.).
ü Completed 3D Animation course from Brain ware Institute (South Ext.).
ü Completed Soft Skill course from Brain ware Institute (South Ext.).
Graduation Last Year Pursuing from Delhi University.
· Capable of handling projects and providing good quality work to end user
· Customer Satisfaction and audience oriented
Father’s Name : Mr. Sponsored links :
Ram Abhilash Tiwari
Date of Birth : 12th Feb, 1991
Marital Status : Single
Nationality : Indian
Languages known : English, Hindi
Permanent Address : H.No.61,Mohammad Pur vill. R.K.Puram New Delhi 110066
Interests & Hobbies
5. Hangout with friends
6. Listening Motivational Music.
Place : Delhi
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