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BPO Call Center, Back Office >> Customer Care Executive 
Customer Service Supervisor Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Service Supervisor
Job related skills / software:Tour Operations, Cargo Handling, Airport Handling
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:6 years
State:Himachal Pradesh
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:Diploma
Major / Specialization:Travel, Tourism and Aviation Studies
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Objective :
To work with an organization which gives me an opportunity to utilize my skills up to the maximum and provides me a good environment to work in.

Professional Qualifications :
Completed One year Diploma in Travel, Tourism and Aviation Studies from T.M.I Academy.
 International ticketing, Domestic ticketing, CRS (Amadeus,Galileo), In flight cabin management, Tour operations, Cargo handling, Airport handling, Customer relationship management (CRM).
 Certificate in Personal hygiene, Beauty and Healthcare from V.L.C.C.
Completed one year Diploma in Computer Applications from Punjab Technical University Jalandhar securing First Division.

Educational Qualifications :
Completed M.Com from Himachal Pradesh University Shimla in 2004 securing Second Division.
Completed B.Com from Himachal Pradesh University in 2001 Shimla securing First Division.
Completed 10+2 from Himachal Pradesh Board of School Education Dharamshala in 1998 securing First Division.
Completed 10th from Himachal Pradesh Board of School Education Dharamshala in 1996 securing First Division.

Experience :
Working as Duty officer (Customer services) with AIR CHINA (CA) //Bird Travel Pvt. Ltd from Apr’11 at I.G.I Airport Terminal III.
Worked as Supervisor (Customer services) with AIR CHINA (CA) //Bird Travel Pvt. Ltd from Dec’07 to Mar’11 at I.G.I Airport Terminal III.
Worked as an Asst. Supervisor (Customer services) with EUROFLY AIRLINES (GJ) //Sky Sat India Pvt.

Ltd from Jan’07 to Nov’07 at I.G.I Airport Terminal II.
Worked as a Customer Service Agent (Customer services) with AUSTRIAN AIRLINES (OS)// Cambatta Aviation Pvt. Ltd from May’06 to Dec’06 at I.G.I Airport Terminal II.

Job profile and Skills :
 Pre/Post flight work like, preparing of flight/crew clearance documents, allocation of duties for other staff, liasioning with different agencies.
 Handled Check Ins, Document Checks, Visa Checks, Tagging baggage.
 Checking travel documents (passports/visas) of the passengers.
 Issuance of boarding passes.
 Providing assistance to Unaccompanied Minor, Young Passenger and other special handling cases.
 Issuance of Ticket, EBT, MCO, TCV, FIM and other flight related documents.
 Handling lost/mishandled baggage cases.
 Reservation fresh etkt issuance and reissuance of tickets to the passengers, transferring of passengers onto other airlines in case of flight interruptions.
 Working on various reservation systems like Amadeus, Artica, Gabriel and checkin systems like Lufthansa Guide check in system, DCS, Arco and Babel Check in system.
 Sorting out all kinds of irregularities on the tickets. Boarding gate control
 Generating monthly revenue report and forwarding monthly airline statistics to respective agencies like DGCA, DIAL, ATC, Economic planning division and AAI.
 Good knowledge of world tracer management and computer.

Professional Training :
Document verification training conducted by B.M.I (Austrian Embassy)


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