Seeking to work in a competitive and challenging environment that allows me to conduct the entrusted responsibility in manner that will help in benefiting the organization and also in meeting my learning objectives.(1)Experience Summary :INDIAN AIR FORCE :ELECTRIAL FITTERDesignation :TechnicianDuration :20yrs.Job Profile :
Worked on MIG23, MIG27, and MIG29 Jet Aircrafts. Conversant with first and second line servicing, out of phase servicing, snag rectification and technical documentation.8yrs working experience on Aircraft Ground Equipments such as maintenance, repairs, over hauling and schedule servicing of (1)ground power unit(2)hydraulic servicing trolley(3)service air trolley(4)Russian vehicle EGU & APA.(2)Company :Reliance integrated services Pvt. Ltd.Designation : Construction and Deployment EngineerDuration :Apr 2006 to 9Sept2010Job Profile :
Deft at establishing and maintaining service documentation including correspondence, technical and progress reports.
Working with Planning Team, Network Team, Construction Team, and other regional teams to provide customer the progress of concern request.
Good communication & interpersonal skills with strong analytical, team building, problem solving and organization abilities.Key Competencies :-
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Service Request Execution Client Relationship Management
2. Operations Network Management
3. Documentation Team ManagementCustomer Service Management :
Work with client/customer and Reliance’s teams to deliver services.
Work with vendor/dev/partners to get the quote deliver to relative client in committed timeframe and within Service Level Agreement(SLA).
Providing PRI,DIA,ISDN,Broadband services.
Providing support to network team by analyzing the nature of faults.
Clearing the faults in adherence with the SLA .
Preparing reports on repetitive nature of faults for proper analysis.
Full Coordination with client during the fault and provide with proper updates.
Commission and Provisioning DLC.Documentation :
Managing the Monthly,Weekly & Daily Reports Creation through in-depth
analysis and producing the actionable information.Administration :
Handling manpower planning and handling time & work study.
Supervising customer relation.Qualification :
Diploma in Electrical (AICTE Approved)Date :Place :
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