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Customer Care Executive Resume Sample, Experience : 8 years

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Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Executive
Job related skills / software:Handling Inbound/ Outbound Calls
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:8 years
State:UT
Gender:Female
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
 
Are you looking for job now?:No
Can the recruiter contact you?:No
Account Created On:11 June 2013 , 04:13 PM
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OBJECTIVE :
Astute and experienced professional seeking challenging assignment in a growth oriented organization in service or product led industry

PROFILE :
Diligent and competent Coordinator with 5.6 years of experience with Infocom Network Limited –Tradeindia.com
Proactive approach; the ability to implement & execute our work with new strategies and plans with the team.
Outstanding relationship building skills with branches & customers both.
Extremely focused on identifying new business opportunities, coordinating with branches meeting sales targets by promoting products & services in such a manner generating revenue.
A strong team leader /player, training, guiding and motivating teams of professionals towards maximum productivity in all aspects.
Good consensus building, negotiation & interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.
Areas of Interest  : could be anything..

CORE COMPETENCIES :
Process and Business Development
Channel sing & building Relationship with branches & customers Implementation & Execution of Work with new strategies.
Training & Performance Mgmt

EXPERIENCE :
Infocom Network Limited 1st Feb, 2007 to June 2012 :
Designation  : Sr. Coordinator / B2B Portal
Handling 7 Branches.
Auditing Sale Contracts. ( Approx..1800/per month )
Tracking work thru mailing & Filing process.
Responsible to kee
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p a track of new product launches with their complete details.
To prepare & update weekly reports.
To Train Branch coordinators / Executives.
Responsible for handling the grievances of problematic client’s.
Taking Care of schemes & their tariffs flashed on branches regarding the products & Packages offered by the organization on monthly basis.
Charged with developing speed & work flow through spin to meet the given targets.

Techniques India March 2005 to Jan 2007 :
Designation  : Front Office cum HR Executive
Attending calls & looking after the domestic & International couriers with maintaining a proper filing of their bills.
Organizing interviews.
Handling Foreign Delegates coming for business & their correspondence.
Responsible for arranging meetings of Directors.
To look after the Director's Correspondence.
Responsible for drafting the letters related to shipments / orders to clients / Foreign Delegates on behalf of MD.
Auditing bills related to EPBX System / Couriers & expenses against the basic necessities of the firm.
Assisting the HR Manager & MD.

Scrut & Scan Consultants June 2004 to Jan 2005 :
Designation  : Customer Care Executive
Handling inbound & outbound calls.
Responsible for achieving targets.
Segregating data.
Preparing sale reports.

EDUCATION :
Bachelors of Commerce (B COM PASS) 2008 Delhi University
Certificate in Computing (CIC) 2005 Ignou
High School 2004 D.A.V Public School

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