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Customer Care Executive Resume Sample, Experience : 8 years



Name of the Candidate:[Private]
Name of the Post Applied:Customer Care Executive
Job related skills / software:Handling Inbound/ Outbound Calls
Category:BPO Call Center, Back Office
Sub Category:Customer Care Executive
Years of Experience:8 years
Salary Expected per Month(Rs):Negotiable
Highest Qualification attained:B.Com. : Bachelor of Commerce
Major / Specialization:Commerce
Email Id:[Private]
Are you looking for job now?:No
Can the recruiter contact you?:No
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Resume Format / CV Sample Template / Example / Model :


Astute and experienced professional seeking challenging assignment in a growth oriented organization in service or product led industry

Diligent and competent Coordinator with 5.6 years of experience with Infocom Network Limited –Tradeindia.com
Proactive approach; the ability to implement & execute our work with new strategies and plans with the team.
Outstanding relationship building skills with branches & customers both.
Extremely focused on identifying new business opportunities, coordinating with branches meeting sales targets by promoting products & services in such a manner generating revenue.
A strong team leader /player, training, guiding and motivating teams of professionals towards maximum productivity in all aspects.
Good consensus building, negotiation & interpersonal skills, analytical mind and comprehensive problem detection/ solving abilities.
Areas of Interest  : could be anything..

Process and Business Development
Channel sing & building Relationship with branches & customers Implementation & Execution of Work with new strategies.
Training & Performance Mgmt

Infocom Network Limited 1st Feb, 2007 to June 2012 :
Designation  : Sr. Coordinator / B2B Portal
Handling 7 Branches.
Auditing Sale Contracts. ( Approx..1800/per month )
Tracking work thru mailing & Filing process.
Responsible to keep a
track of new product launches with their complete details.
To prepare & update weekly reports.
To Train Branch coordinators / Executives.
Responsible for handling the grievances of problematic client’s.
Taking Care of schemes & their tariffs flashed on branches regarding the products & Packages offered by the organization on monthly basis.
Charged with developing speed & work flow through spin to meet the given targets.

Techniques India March 2005 to Jan 2007 :
Designation  : Front Office cum HR Executive
Attending calls & looking after the domestic & International couriers with maintaining a proper filing of their bills.
Organizing interviews.
Handling Foreign Delegates coming for business & their correspondence.
Responsible for arranging meetings of Directors.
To look after the Director's Correspondence.
Responsible for drafting the letters related to shipments / orders to clients / Foreign Delegates on behalf of MD.
Auditing bills related to EPBX System / Couriers & expenses against the basic necessities of the firm.
Assisting the HR Manager & MD.

Scrut & Scan Consultants June 2004 to Jan 2005 :
Designation  : Customer Care Executive
Handling inbound & outbound calls.
Responsible for achieving targets.
Segregating data.
Preparing sale reports.

Bachelors of Commerce (B COM PASS) 2008 Delhi University
Certificate in Computing (CIC) 2005 Ignou
High School 2004 D.A.V Public School



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