CAREER OBJECTIVE :
To associate with a progressive organization whereby my skills, abilities will be utilized to the fullest & my dedication to work would be recognized.
PROFESSIONAL DETAILS :
Work Experience : WIPRO InfoTech. (October.2016 – Till Date)
SITE : - SunPharma Pvt. Ltd.
Job Profile :-
Lotus Domino Administrator and Global Technical Engineer :
** Client level issues like installation of Lotus Notes software. Doing mail Replication and Archiving
** Maintaining DCL (Daily Checklist)
** Installation & Configuration of Lotus Domino server.
** Monitoring Mail Queue, Mail Tracking and Log files
** User level Disk quota /Mailbox size modification.
** Lotus Notes ID register, recertify, rename, and delete users
** Compaction of Mail file and Domino Databases
** ACL Management.
** Recertification of User's ID File
** Quota Management.
** Attending the queries on phone of user’s & coordinating the same with engineer.
** Call logging, assignment of call & deployment of Engineer for installation
** Generation of Weekly Report & Monthly Report.
** Worked on Lotus notes, Inotes, Acrobat Reader.
** Working on Third Party Application – Sherpa Mail Attender (Online Archive), MKESL (Attachment Size Limit), and CISCO IronPort Firewall (Blocking, Quarantine and Release of Mails).
** Troubleshooting Inotes / Webmail related issues.
** Installing and configuring Lotus Notes Traveler client on Smartphone.
** Setting up a database ACL for server-to-server replication.
** Creating database replicas on different servers.
** Changing the Hierarchy, Home Mail server, Groups and other credentials as required for transferred employee.
** Using quotas to manage the size of user mail files.
** Working on IBM Verse - Password reset and resolving the query of users on IBM Verse mailboxes.
TECKRAFT Info Solutions. (March.2015 – September.2016):
SITE : - SunPharma Pvt. Ltd.
Job Profile :-
Lotus Domino Administrator and Traveler Admin :
** Monitoring the Servers more than 30+ including Registration server and other mailing Servers with different Domains.
** Daily Reports of Server Disk Space, Incoming and Outgoing Mails Track.
** Making Monthly Reports.
** Registering new OUs, Users rename in domino directory, Recertifying users, Moving users from one OU to another OU & from one server to another server.
** Updating Server documents, configuration setting documents, server to server connection document for schedule replication and mail routing and Domain document as per requirement.
** Creating, modifying and Assigning Organizational & Explicit Policies.
** Creating program document for schedule task.
** Creating database replicas on different servers.
** Changing the Hierarchy, Home Mail server, Groups and other credentials as required for transferred employee.
** Using quotas to manage the size of user mail files.
** Visiting admin4 database for pending admin requests.
** Repairing corrupted databases with domino console commands.
** Group Creation for mass Communication.
** Adding & Removing User’s form Group’s.
** Working on Third Party Application – Sherpa Mail Attender (Online Archive), MKESL (Attachment Size Limit), and CISCO IronPort Firewall (Blocking, Quarantine and Release of Mails).
** Troubleshooting Inotes / Webmail related issues.
** Installing and configuring Lotus Notes Traveler client on Smartphone.
** Setting up a database ACL for server-to-server replication.
** Keeping a track of licenses utilized and managing the licenses accordingly.
** Monitoring the mailboxes for dead/pending mails.
** Working on IBM Verse - Password reset and resolving the query of users on IBM Verse mailboxes.
WIPRO InfoTech.
(June.2008 – March.2015):
SITE : - HDFC Standard Life Insurance Co. Ltd.
Job Profile :-
Lotus Domino Administrator and Blackberry Admin :
** Client level issues like installation of Lotus Notes software. Doing mail Replication and Archiving
** Maintaining DCL (Daily Checklist)
** Installation & Configuration of Lotus Domino server.
** Monitoring Mail Queue, Mail Tracking and Log files
** User level Disk quota /Mailbox size modification.
** Lotus Notes ID register, recertify, rename, and delete users
** Compaction of Mail file and Domino Databases
** ACL Management.
** Recertification of User's ID File
** Quota Management.
** Refresh or Replace of Mail file Template
** Password Reset & Digest.
** Lotus Notes Client trouble shooting
** Lotus Notes Configuration & other trouble shooting
** Encrypted mail issues like user is unable to read confidential mails
** Worked on DAOS
** Replication & Archive related Issues.
** Group Creation for mass Communication.
** Adding & Removing User’s form Group’s.
** Troubleshooting Inotes / Webmail related issues.
** Installation & Configuration of Blackberry Device.
** Solving the Blackberry related issues.
Asset Admin :
** Maintenance of Asset Inventory Database for 438 HDFCSL locations.
** Managing 14,000 and above Assets at HDFCSL.
** Updating new assets in E- asset tool and taking care of tagging all customer assets as per their requirements. Maintaining inventory of each and every IT related assets for all stages like in used, spared scrapped or faulty.
** Maintain Asset database of IT and Update the system to track the Installation / Movements and addition of Assets.
** Ensuring timely delivery and installation by vendors.
** Escalate issues as per the matrix in case there are resolution issues.
** To keep tracks of new user’s joining & to check installation of PC’s & Laptop.
** Sharing the Asset Report with customer on monthly basis
** Having the Branch visit on monthly basis for audit the Asset Database
** Co-ordination with Managers for asset verification on quarterly basis.
** Involved in various asset related projects as per requirement of customer.
Service Executive:
** Attending the queries on phone of user’s & coordinating the same with engineer.
** Call logging, assignment of call & deployment of Engineer for installation
** Generation of Weekly Report & Monthly Report.
** Worked on Lotus notes, Inotes, Acrobat Reader.
Worked on EPBAX (AVAYA) system :-
a) Giving Extension to the user,
b) Giving Lock Code for an extension – no zero dial.
c) Giving STD & ISD Code to particular extension on user’s requirement.
d) Generating Phone billing on Monthly bases & sending to Head of the department.
e) Generating Extension wise Summary Details on user’s requirement
Solving the calls of user’s remotely:
a) Adding printer.
b) Unlocking the user’s account.
c) Solving the queries of their mail box.
d) Solving the queries of MS-Office.
EDUCATIONAL QUALIFICATION :
Bachelor Of Arts
OTHER QUALIFICATION :
Certification in Lotus Notes Domino version 8.0.
COMPUTER KNOWLEDGE :
MS- Office. – Word, Excel, Power Point
Internet
Microsoft Outlook.
Lotus Notes & Inotes
Acrobat Reader & Writer.
HOBBIES :
Listening to music, Reading.
PERSONAL DETAILS :
Name - Supriya Sharath Kulal
Date of Birth - 1st Jan 1989
E-mail ID - s_supriya01 AT rediffmail.com
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