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Customer Support Engineer Resume Sample, Experience : 3 years



Name of the Candidate:[Private]
Name of the Post Applied:Customer Support Engineer
Job related skills / software:Creating DHCP Scope for different VLAN’s, Configuring of Hardware and software on workstations, Configuring and troubleshooting the CISCO routers & switches
Category:IT / Computer
Sub Category:IT Technical Support
Years of Experience:3 years
State:Tamil Nadu
Salary Expected per Month(Rs):25,000 to 30000
Highest Qualification attained:12th. : HSC/+2
Major / Specialization:Computer Science
Email Id:[Private]
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :


A challenging Technical & Administration position with a progressive company that will effectively utilize acquired expertise, experience in helping Technical thrives. Extensive work in IT related Technical projects, System Supports & Administration of Systems.

** Installation, configuration and Troubleshooting of Windows 10, 8.1, 8, 7 and all Previous Products
** Knowledge in Windows DNS, DHCP, AD configuration and Troubleshooting.
** Experience in Routing and Remote Access.
** Administration, Configuration and troubleshooting all kind of Desktop & Laptop

** Designing & Implementation (Point to point and Multi point) WAN network using CISCO Routers
** Design & Implementation of VLAN , Port Security Configurations in L2/L3 Switches
** Experience on Networking with RF & LL Link
** Configuring and Troubleshooting Rules of TCP/IP, Routing.
** Configuring and Troubleshooting Cisco Routers & Switches

Total experience : 2+ years Current
Experience : Performed as Customer Support Engineer in RNS InfoTech as a site engineer for PRICOL LTD. Period – May 2013 to Still Date
Project : PRICOL (ISO/TS 16949, ISO 14001, OHSAS 18001 certified company) http://www.pricolgroup.com

Role & Responsibilities at PRICOL :
** Implementation and administration of Enterprise Information Security systems, Authoritative Domain Name Systems, LAN and WAN devices configuration, Server Systems, Symantec Endpoint Security for nearly 1500 computers
** Creating DHCP Scope for different VLAN’s
** Configuring of Hardware and software on workstations.
** Configuring and troubleshooting the CISCO routers & switches
** Creating and troubleshooting IP routers in CISCO routers & switches
** Creating and troubleshooting different VLAN,
** Monitoring and troubleshooting LL and RF Link
** Implementing and troubleshooting Ruckus Wifi Zone Director and Access Point
** Creating Guest Wifi access through Ruckus Zone Director for Visitors
** Implementing and troubleshooting Polycom Video Conference device

Achievements in projects :
Identified requirements and implemented technical infrastructure with security standards.
Prepared, suggested and applied the information security policies to the network infrastructure consistently mitigated downtime of IT security services to maintain the Service Level Agreement Effectively resolved customer issues and preserved accounts

2012 HSC, Islamiyah Mat Hr Sec School,Coimbatore
2010 SSLC, Islamiyah Mat Hr Sec School,Coimbatore

Father Name :G.Janakiraman
Birth :04-04-1995
Permanent Address : 390, Avvai Nagar, Malumichampatty, Coimbatore - 641021

I hereby declare that all the information provided above is true to the best of my knowledge and belief.



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