OBJECTIVE :
Looking for a challenging and rewarding career in a field of Operations to utilize my Skills, abilities, dedication & sincerity in work to a progressive company that Promotes Professional and Personal growth.
QUALIFICATION :
PGDCA from Punjab Technical University 2007
Graduation from Delhi University 2001
Intermediate from C.B.S.E Board 1997
High school from C.B.S.E Board 1995
ORACLE CERTIFIED PROFESSIONAL Oracle 9i (Oracle University, U.S.A) 2008
ORACLE CERTIFIED ASSOCIATE (Oracle university, U.S.A) from SQL STAR INTERNATIONAL Pvt. Ltd., Lodhi road, New Delhi.
One year Professional Course from CMC and NIIT
Passed with distinction One year Diploma course Office Management from YMCA, New Delhi
Certification in Web & Graphic Designing and Desktop publishing from NIPSTEC
Databases : Oracle 9.2.0, Oracle10.2.0,Oracle 11.1.0, MS Access, FoxPro
Languages & Frontend tools : C, C++, Visual Basic 6.0, PL/SQL, SQL, FoxPro.
Operating Systems : DOS, Windows 9x, 2000, XP, Vista, LINUX,Solaris10, UNIX
Web Technologies : HTML
Application Packages : MSOffice (Word, Excel & PowerPoint), Page Maker, Corel Draw, Adobe Photoshop, FrontPage
Tools and Utilities :Data pump, OEM, TKPROF, RMAN, PUTTY, RACF, ACF2
TECHNICAL KEY SKILLS :
Database Administration and Operating Systems
Have knowledge to installation of Solaris10 on x86 Machine and SPARC
Installation of Oracle 9i, and Oracle11g on Linux & Window Platform.
Creation & Configuration of Database (Manually on SQL Command Prompt)
Managing Data Files, Control Files, Online Redo Log Files & Table space.
Backup (Hot , Cold) & Recovery Of Databases (RMAN Recovery, UMAN Recovery)
Export & Import Utility
Provide technical support and assistance to all database endusers.
Data Migration using import/export and SQL*loader, External Tables
Knowledge of DATAGUARD in 11g on real time environment.
EXPERIENCE :
Organization : IBM Global Services, Gurgaon
Tenure : Jan2011 – Present
Designation : Logon Id Administrator UNIX / LINUX
(Identity and Access Management)
Brief Organization profile :
IBM has been present in India since 1992. The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry .IBM has been expanding its footprint in India and has a presence in over 200 cities and towns across the country either directly or through its strong business partner network
Responsibilities :
User Administration (Information Security/ Identity & Access Management)
UNIX / RACF/Windows Administration :
Hands on experience on eTrust Access Control for UNIX
ID Creation, Access Modification, ID Deletion across UNIX/LINUX platforms.
Specialization in ID administration (LAN & CITRIX).
Server Migration, Nouser Violation process, Granting access to privileged ID’s.
Creating process procedure documentation and guidelines.
Manage Problem Resolution Escalation Process.
Handling Windows Administration as Domain Admin on IBM owned servers.
Providing audit artifacts on behalf of IBM client for time to time audits done by the client.
Reconciliation of ID’s to ensure whether the ID, name etc. are consistent across all platforms.
Implementing Groups and Policies. Granting and Revoking permissions to users for various applications.
Remediation of ID’s on Quarterly or yearly basis to delete ID’s of employees not working with the company anymore.
Working on REMEDY ticketing tool for all kind of troubleshooting issue.
Providing Training to new joinees in the team.
Organization : Pyramid HR Solutions
Tenure : Nov 2008 – August 2010
Designation : Lead IT Consultant
Brief Organization profile :
Pyramid was formed to allow companies to capitalize on the huge variety of skills sets which can be looked at as free trade. Human resources are no more static resources which are bound by legal and political barriers. In competitive world, the labor force has had to become increasingly flexible, with workers having to move to where the skill set shortages match their particular capabilities.
Administration/Operational Responsibilities :
Responsible for the service delivery of IT/ITES vertical.
Monitoring, guiding, coaching & motivating the team of Jr.
consultants
Publish monthly reports on Productivity & Accuracy, and recognize top performers
Reviewing team performance on weekly basis in the team meeting.
Publish Monthly Dashboard to Managers
Maintain all process related MIS.
Assisting and Contributing in general to office coordination
Managing and coordinating office services such as personnel and housekeeping and budget preparation
Interacting with clients, Vendors and Visitors
Maintaining confidentiality with regards to client and staff information.
Scheduling and conducting meetings and coordinating work flows by maintaining and checking office calendar on regular basis.
Setup & Maintain Paper and Electronic filing system for records, correspondence and other material.
Draft responses/ replies to correspondence that contain routine inquiries
Signing for and delivering packages delivered by courier.
IT Responsibilities :
Create new database users as required
Backup and Recovery management
Managing privileges and roles to ensure database security.
Space management.
Database/schema refresh (Export/Import)
Creating Users, Granting roles, allocating as required.
Analyzing the performance of the database and tune it if required.
Organization : Zee Turner / Dishtv (Essel Group Venture)
Tenure : Nov 2005 – Sep 2008
Designation : Sr. Executive (Operations)
Brief Organization profile :
Zee Turner Ltd., a company formed by way of joint venture between Zee Tele films Ltd and Turner International Pvt. Ltd (one of the biggest media conglomerate). Zee Turner is responsible forth distribution and realization of subscription revenue of channels owned by the two partners as well as third party channels. Zee Turner is also responsible for Trade marketing for the Channels.
Responsibilities :
Responsible for View Card activations/deactivations.
Instrumental in creating package for activation/deactivation process on IT platform
Cross functional responsibility with IT Team to design the package.
Coordinate with broadcaster uplink to ensure request sent are processed and confirmation received.
Coordinate with regional customer service teams/dealers etc on issues of activations/deactivations.
Perform daily process checks to track request being sent and their execution.
Generation of activations/deactivation relate MIS reports.
Piracy Control, Dealer/Channel Management.
Liaison with CASCONAX for authorization /deauthorization of VC cards
Handling Customer Queries (Technical & Commercial)
Market Intelligent Feed Back
Organization : Baazee.Com
Tenure : Jan2004 –July 2005
Designation : Category Executive
Brief Organization profile :
Baazee.com India Pvt. Ltd is a subsidiary of the US based Baazee.com, Inc. and started its operations in India in January 2000. Headquartered in Mumbai, Baazee is India's biggest marketplace where anyone can sell or buy almost anything. On August 2, 2004, eBay, The World’s Online Marketplace completed its previously announced acquisition of Baazee.com.
Responsibilities : B2C (Business to Consumer)
Client Servicing for Multiple categories.
Addressing users Queries & Concerns and resolving them in stipulated time period.
Coordinating with seller for organizing the sales on Baazee .Com.
Giving training to seller for future Auctions.
Designing the description and suitable caption with the help of HTML Coding.
Creating a webpage in HTML for various product lines.
Manual testing of HTML coding on MS Front page.
Uploading the design on webpage.
Managing and redirecting incoming & outgoing correspondence
Whilst a cross functional activities in Baazee.com, I opted for the administrative functions for 11 months
Approving & processing Weekly timesheets (For initial Payroll Administration) for employees in all departments
Handled day to day Administration activities.
Keeping Track of IT Inventory
Managing Computer shifting & cable connections added IT support
Part of team Managing corporate contracts for administration related activities such as courier, cargo services, telephone maintenance, hired taxies etc.
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