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Desktop Support Engineer Resume Sample, Experience : 6 years

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Name of the Candidate:[Private]
Name of the Post Applied:Desktop Support Engineer
Job related skills / software:Network Management, LAN/WAN/Intranet/Internet
Category:IT / Computer
Sub Category:Desktop Support Engineer
Years of Experience:6 years
State:Uttarakhand
Gender:Male
Salary Expected per Month(Rs):15,000 to 20,000
Highest Qualification attained:M.C.A. / MCA : Master of Computer Application
Major / Specialization:good knowledge of desktops and server
Email Id:[Private]
 
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Resume Format / CV Sample Template / Example / Model :

    

CURRICULUM VITAE
MANISH KUMAR
Plot no.156, Modi Nagar,
Vashali Nagar
Jaipur-302021
Rajasthan.
Phone  : - +91-9784594098
Email  : manish24july AT gmail.com

SUMMARY  :
A Customer/Desktop Support Engineer having Six years and Five months of experience in Networking Management and System Administration in IT industries Skills in Network Management, LAN/WAN/Intranet/Internet, and Server Management. Having experience in design, installation and configuration of networks, Hardware /Software installation, and maintenance and troubleshooting Desktops, network user management and facilities management.

An effective communicator with exceptional relationship management skills.

PROFESSIONAL EXPERIENCE  :-
CMC LTD, NOIDA  : - On a project of TATA Consultancy services (TCS).
CMC.ltd,A subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world's leading information technology consulting, services and business process outsourcing organizations.
Designation  : Resident Engineer
Client Site  : Jaipur (Rajasthan)
Project  : Passport Seva (Government Project)
Duration  : Jan 2012 to Till Now

Work Profile -  :
To provide IT services to the customer including Vendors Management (Handling according to the SLA)
Maintaining & troubleshooting of Windows 2003 Server, Linux Server, Routers, Switches, RF & Fiber links, VOIP phones, Files & Printer Sharing, IP Configuration (TCP/IP), net meeting, Ms-office.
To provide the support Network management under MAC security, McAfee antivirus & patch management, group policy, Windows Xp, Desktops, Biometric Devices, Figure print sensing devices & Peripherals
Responsible for System Administration and Network Management.
Responsible for Maintaining Customer Relations.

BHARAT IT SERVICES LTD, NOIDA  :-
Designation  : Sr. Customer support engineer or Sr. Desktop Support Engineer
Client Site  : Jaipur (Rajasthan)
Duration  : Jan 2007 to Dec 2011

Job Profile  :
Installing and Maintenance of Desktop/Workstations/Servers, Administration/Network Services and peripherals at Customer end. Maintaining the Network infrastructure, Installation, migration and configuration of Network client workstation, Anti-virus programs, manage local and domain wide group.
Operating System installation and Updates, Software Installations, Disk formatting, implementation of RAID at server end, partitioning, Hardware Assembling, troubleshooting software resources and LAN setups.
Installation, deployment, support and maintenance of Linux based hardware and operating environments Suggesting improvements in the operation and processes to make the system.
Configuring and Managing Network User Account through DHCP/DNS.
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Responsible for LAN setup design, Installation and Configuring Servers for optimal performance.

Working Scenario  :Worked as Customer Engg in Bhart IT Services LTD Branch Office, Jaipur, giving full hardware and software support to various customers like banks, Govt. departments, FM project etc.

Responsibilities include  :
Solid understanding of networking, and standard network applications (i.e. TCP/IP, ICMP, Trace Route, LAN routing, etc.).
Diagnose, solve and provide root because analysis for hardware and O/S issues, Provide escalated support.
Configure & Knowledge of Router (1700, 1812, 1841 & 2500 Series), Switch 2900, 2950, 3110.
Responsible for System Administration and Network troubleshooting.
Reporting & Controlling the 6-8 Engineers for Vodafone SSK Billing Machine & All Banks ATM DVR Machines Telephonic Supports & Training.

SUMMARY OF CERTIFICATION  :
COMPUTER NETWORKING CERTIFICATE – CCNA (CISCO ID NO – CSCO11969644) in 2011.
Name of Institute Degree Percentage Year Of Completion
University of Rajasthan, Jaipur ,Rajasthan M.C.A 66.00% 2005-08
M.C.R.P.V Bhopal(M.P) B.C.A 64.50% 2000-03
U.P.Board 12th 53.33% 1999
U.P.Board 10th 63.33% 1997

EDUCATIONAL QUALIFICATION  :
TECHNICAL SKILL SET
Computer System & operating Systems  : -HP Compaq / IBM / Dell / Wipro /Acer Servers & Desktop. Windows Server (2000, 2003, 2008), Windows (9X, XP, 2000).
Special Software/Tools  : -Server & Client, Microsoft Office Outlook, Outlook Express, MS Exchange etc. Installation of Antivirus Tool like Mac fee, Norton, Trend Micro etc. ,MS-Excel, MS-Word, MS-PowerPoint, Office 2000, Installation of MS-SQL Server, MS Access, SQL 2000 etc.
Networking Environments  : -Installation and commissioning of Structured cabling using UTP (AMP, AT&T, D-Link) Experience in installation and configuration of DHCP Server, Configuring Network Printer in windows, Client Server with TCP/IP.

TOTAL WORK EXPERIENCE  :
Total six years and five months of experience as Customer Support Engineer in support of Hardware maintenance, operation and also responsible for Networking.

PERSONAL DETAILS  :
Name  : Manish Kumar Chauhan
Father’s Name  : Shri Rikhiram Singh
Mother’s Name  : Smt Santosh Devi
Date of Birth  : 1ST May 1982
Place  : Jaipur (Raj.)
(Manish Kumar)

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