Plot no.156, Modi Nagar,
Rajasthan.Phone : - +91-9784594098Email : manish24july AT gmail.comSUMMARY :
A Customer/Desktop Support Engineer having Six years and Five months of experience in Networking Management and System Administration in IT industries Skills in Network Management, LAN/WAN/Intranet/Internet, and Server Management. Having experience in design, installation and configuration of networks, Hardware /Software installation, and maintenance and troubleshooting Desktops, network user management and facilities management.
An effective communicator with exceptional relationship management skills.PROFESSIONAL EXPERIENCE :-CMC LTD, NOIDA : - On a project of TATA Consultancy services (TCS).
CMC.ltd,A subsidiary of Tata Consultancy Services Limited (TCS Ltd), one of the world's leading information technology consulting, services and business process outsourcing organizations.Designation : Resident EngineerClient Site : Jaipur (Rajasthan)Project : Passport Seva (Government Project)Duration : Jan 2012 to Till NowWork Profile - :
To provide IT services to the customer including Vendors Management (Handling according to the SLA)
Maintaining & troubleshooting of Windows 2003 Server, Linux Server, Routers, Switches, RF & Fiber links, VOIP phones, Files & Printer Sharing, IP Configuration (TCP/IP), net meeting, Ms-office.
To provide the support Network management under MAC security, McAfee antivirus & patch management, group policy, Windows Xp, Desktops, Biometric Devices, Figure print sensing devices & Peripherals
Responsible for System Administration and Network Management.
Responsible for Maintaining Customer Relations.BHARAT IT SERVICES LTD, NOIDA :-Designation : Sr. Customer support engineer or Sr. Desktop Support EngineerClient Site : Jaipur (Rajasthan)Duration : Jan 2007 to Dec 2011Job Profile :
Installing and Maintenance of Desktop/Workstations/Servers, Administration/Network Services and peripherals at Customer end. Maintaining the Network infrastructure, Installation, migration and configuration of Network client workstation, Anti-virus programs, manage local and domain wide group.
Operating System installation and Updates, Software Installations, Disk formatting, implementation of RAID at server end, partitioning, Hardware Assembling, troubleshooting software resources and LAN setups.
Installation, deployment, support and maintenance of Linux based hardware and operating environments Suggesting improvements in the operation and processes to make the system.
Configuring and Managing Network User Account through DHCP/DNS. Sponsored links :
Responsible for LAN setup design, Installation and Configuring Servers for optimal performance.Working Scenario :Worked as Customer Engg in Bhart IT Services LTD Branch Office, Jaipur, giving full hardware and software support to various customers like banks, Govt. departments, FM project etc.Responsibilities include :
Solid understanding of networking, and standard network applications (i.e. TCP/IP, ICMP, Trace Route, LAN routing, etc.).
Diagnose, solve and provide root because analysis for hardware and O/S issues, Provide escalated support.
Configure & Knowledge of Router (1700, 1812, 1841 & 2500 Series), Switch 2900, 2950, 3110.
Responsible for System Administration and Network troubleshooting.
Reporting & Controlling the 6-8 Engineers for Vodafone SSK Billing Machine & All Banks ATM DVR Machines Telephonic Supports & Training.SUMMARY OF CERTIFICATION :
COMPUTER NETWORKING CERTIFICATE – CCNA (CISCO ID NO – CSCO11969644) in 2011.
Name of Institute Degree Percentage Year Of Completion
University of Rajasthan, Jaipur ,Rajasthan M.C.A 66.00% 2005-08
M.C.R.P.V Bhopal(M.P) B.C.A 64.50% 2000-03
U.P.Board 12th 53.33% 1999
U.P.Board 10th 63.33% 1997EDUCATIONAL QUALIFICATION :
TECHNICAL SKILL SETComputer System & operating Systems : -HP Compaq / IBM / Dell / Wipro /Acer Servers & Desktop. Windows Server (2000, 2003, 2008), Windows (9X, XP, 2000).Special Software/Tools : -Server & Client, Microsoft Office Outlook, Outlook Express, MS Exchange etc. Installation of Antivirus Tool like Mac fee, Norton, Trend Micro etc. ,MS-Excel, MS-Word, MS-PowerPoint, Office 2000, Installation of MS-SQL Server, MS Access, SQL 2000 etc.Networking Environments : -Installation and commissioning of Structured cabling using UTP (AMP, AT&T, D-Link) Experience in installation and configuration of DHCP Server, Configuring Network Printer in windows, Client Server with TCP/IP.TOTAL WORK EXPERIENCE :
Total six years and five months of experience as Customer Support Engineer in support of Hardware maintenance, operation and also responsible for Networking.PERSONAL DETAILS :Name : Manish Kumar ChauhanFather’s Name : Shri Rikhiram SinghMother’s Name : Smt Santosh DeviDate of Birth : 1ST May 1982Place : Jaipur (Raj.)
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