Shahebaz Shaikh
Email: shahebaz_in1992 AT hotmail.com
Mobile no : +91 9011022885,9011986786
Career Objective :
To join a progressive organization where my potential leadership skills can be utilized for improving the operational performance and in contributing substantially towards the growth of the organization
Area of Interest :
MIS Executive Database Executive Presently Working At :
Organization :Idea Cellular Ltd
Location : Sharda Center, 11/1 Erandwane, Off Karve Road Pune 411004
Designation : BDO (Sales Co-Ordinator) Duration : Jan’2015 to till date
Role and Responsibilities :
** Worked for Request process of Idea Postpaid Connection of gold number waiver activity in Circle Level.
** Updating the Gold no. Premium waiver charges in Crystal software on Daily basis, extracting report from Report Engine and team productivity report on daily basis sharing MIS to the seniors.
** Daily and monthly dash board management, for individual and team.
** Maintaining relevant MIS trackers for effective functions and budgeting.
** Ensuring accuracy of data and Monitoring and implementations of processes and norms.
** Participating in process review meetings for evaluating progress & collaboration.
** Generating & maintaining day to day MIS Data and updating the management.
** Managing the Monthly, Weekly & Daily Report Creating in MS-Excel.
** Generated, maintained and analyzed Sales, Quality and Client Service reports.
** Managing timely audit Process through target setting, planning and executing.
** Coordination with the entire cross functions (Marketing, SPA, IT, Customer care, Network, Finance, Materials etc.) regarding the issues.
** Mailed the head office and other zonal offices for co-ordination in the processes
** Handling escalated cases and providing assistance in the form of troubleshooting to the team.
** Handling multiple reports in excel, working with formulae, pivot tables, pivot charts, and various other excel sheet components for accurate data.
** Proficient in excel, word, outlook, and access. Able to learn and comprehend new systems and methods quickly.
** Answering Emails of complaint/concern from Team.
** Ability to coordinate business operations and Communication skills.
** Interacting with team directly through scheduled daily / weekly Business Conversation (Email)
** Exploring new initiatives to provide a better service.
** Analysis on Improvement of Postpaid Activation TAT and provisioning parameters.
** To study and understand the information.
** Analyzing results of survey & available data for future planning.
** Ability to create a conductive and stimulating work environment
** Ability to adapt to changes and update systems knowledge and techniques as needed.
** Responsible for maintaining relationship between company and the entire Sales Team.
** Complete Office management and handling all the backend operation.
Work Profile :
** I prepare the Postpaid Gold number waiver activity report for Idea Cellular on Circle level for daily basis & which is being shared the reports data to the internal team and I pull the dump data from Crystal.
** Generate crystal reports on a daily basis for monitoring the performance of the team and providing feedback on the development side.
** Prepared monthly Performance Status Reports.
** Maintaining an update tracker of process.
** Generated, maintained and analyzed Sales, Quality and Client Service reports.
** Prepared clear sales analysis, as well as sales reports, sales-order status, sales agreements, in-time proposals and presentations.
** Performance Trend Analysis of Data and Automation of reports.
** Optimized sales by collecting and analyzing information and Performed trend monitoring and performance assessment.
** Generate timely and accurate reports for analysis.
** Creating MIS/ Dashboard report and presenting it to the concern Department.
** Implement and analysis data to create daily, weekly, monthly, and quarterly reports.
** Answered to the daily query / complaint mails by zonal/circle Team.
** I am handling the gold no.waiver cases on daily basis for supporting the team to achieve higher standards of performance on Grass adds.
** Managing daily operational activities & logistics requirements.
** Updated the report formats as per the instructions from the higher management
** The technique used for collecting, compiling and storing information and skills for contributing in the manufacturing of quality product
** Heading the Customer Relationship Management Team in resolving all the service related issues.
** Managing timely audit Process through target setting, planning and executing.
** Preparation of entire sales team target and achievement report on a daily basis in terms of activations, Revenues, Data cards, Zero Usage etc.
Prepared variance reports such as Forecast vs. Actual sales.
** Activation numbers across the circle and reporting in a dashboard format.
** Mailed the analysis results with personal comments to higher authority for further processing.
** Exploring new initiatives to provide a better service. Ensure effective communications between all areas of Operations.
** Great at interpersonal communication : effective coordinator, excellent verbal and written communication skills.
** High standard of confidentiality, accuracy, and attention to detail with excellent follow-up skills.
** Competent knowledge in Software, Data Management and Analysis of Software and Business Report Generation.
** Maintained and updated all details of service agreements of channel on boarding in Ms Excel.
Strengths :
** Work with positive attitude to contribute the healthy functioning of the organization.
** Excellent communication, time management & problem solving skills.
** Ability to convince while maintaining professionalism.
** Active learner and effective communicator.
** Excellent organizational & leadership skills.
** Self-Confident and Great Patience.
** Analyzing every angle of a projects before working on it.
** Willingness to Learn. Adaptability to change environment.
** I am a quick learner and a great team player.
** Superior organizational skills that help manage multiple tasks at one time.
System Knowledge :
** Good knowledge of MS- Excel, Word and Power point.
** Good knowledge of Internet and mailing Access.
** Software Knowledge : Knowledge of software in Idea CRYSTAL Oracle, Siebel CRM Reports, DSM Softwear.
Education Qualification :
** B.com TYB.com (External) 2016 48.05%
** XII Pune University (External) 2012 50.10%
** X Ornellas High School Pune 2009 52.15%
Personal Details :
Date of Birth : 06th Nov 1992
Gender : Male
Marital Status : Unmarried
Address : 290/295 Rasta peth, opp Power house, Guruprasad Complex, Pune- 411011.
Hobbies Listening to Music, Playing Cricket.
Language Known English, Hindi & Marathi.
Summary Sincere, hardworking, Eager to learn, Implement new things and Aggressive in work and I fully hope that you will provide me an opportunity to work in your esteemed organization.
Yours Sincerely,
Shahebaz Shaikh