Biodata |
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| Name of the Candidate | : | [Private] |
| Name of the Post Applied | : | Back Office Executive |
| Job related skills / software | : | Contacted customers/agents to remove any discrepancy in the received data, Processed the data, Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values |
| Category | : | BPO Call Center, Back Office |
| Sub Category | : | BPO / Back Office / Call Center Executive |
| Years of Experience | : | 7 years |
| State | : | West Bengal |
| Gender | : | Male |
| Salary Expected per Month(Rs) | : | 10,000 to 15,000 |
| Highest Qualification attained | : | B.Com. : Bachelor of Commerce |
| Major / Specialization | : | Commerce |
| Email Id | : | [Private] |
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| Are you looking for job now? | : | Yes |
| Can the recruiter contact you? | : | Yes |
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Objective :
To work in an organization that has a highly dedicated & professional environment and to enhance my career
Summary of Qualifications :
** Good comprehension skills with a typing speed of 35 wpm
** Thorough knowledge of the MS office tools (expertise in working with MS excel)
** Good exposure to the back office profile with work experience in the field of Insurance.
** Experience of working in rotational shifts
Professional Experience :
GTFS Multi Services Ltd, Senior Executive, (2009- 2016)
Back office executive
Responsibilities:
** Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).
** Contacted customers/agents to remove any discrepancy in the received data
** Processed the data
** Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values
** Mailed the analysis results with personal comments to higher authority for further processing
** Maintained the daily transactions data in the MS excel sheets
** Prepared daily / weekly reports for different departments as per their standard formats
** Answered to the daily query / complaint mails by customers,
** Mailed the head office and other area offices for co-ordination in the processes
** Updated the report formats as per the instructions from the higher management
** Entrusted to manage office in the supervisor’s absence.
Provided timely, courteous and knowledgeable response to information requests and prepared official correspondence.
** Earned excellency on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Academic Education :
Completed Degree in Commerce [B.Com(h)] from the Calcutta University, in the year of 2005.
Higher Secondaryunder WBCHSE(2002)(M.M.C.COLLEGE)
Secondary under WBBSE (2000)(S.R.K.S.V.M.)
References : Will be available on request
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Notes |
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