Curriculum Vitae :
Shishan Pal
S/O Late Sh.Sher Singh
Vill & Po. Garhi Birbal
Teh.- Indri, Distt.- Karnal
(Haryana) Pin No. 132054 È098168-07666 (M)
Mail id :- shishanpal71 AT gmail.com
Career Objective :
To work with an organization with a professional setup where I can get an opportunity to face multiple challenges and sharpen my skills by applying the acquired knowledge and to develop myself as a successful person.
Brief Skills Overview :
I possess a keen and versatile attitude, excellent interpersonal skills and a dedication to succeed. I am good listener, learner and thrive in a team and willing to work long arduous hours to achieve targeted results.
Keywords :
Warehouse Excutive, MIS Executive, Warehouse operations, Customer Oprations, Area sales incharge
Currently Doing in Maxwell Engineering Submersible Pumps , as Area Sales Incharge
From :- Feb. 1st 2015- Till Date
1) Responsible for business development, Marketing and Sales of entire Haryana.
2) Key products handled : Agricultural and Domestic Pumps.
3) Responsible for Business Generation & Lead Management. Involved in selling, maintaining, & implementingthe biz. policy.
4) Key products handled : Agricultural and Domestic PVC & SWR Pipes.
5) Have taken initiative for new market development in areas where there was no presence at all and Organiseddifferent types of project activities to promote and develop the brand name and sourcing
6) Business Generation & Lead Management. Involved in selling, maintaining, & implementing the biz. policy.
7) Managing the sales operations and accountable for increasing sales growth.
8) Driving sales initiatives & managing the frontline sales team to achieve them.
9) Implementing sales promotional activities as a part of brand building & market development efforts.
10) Networking with financially strong and reliable dealers and channel partners, resulting in deeper market penetration and reach.
11) Evaluating performance & monitoring distributor sales and marketing activities.
EXPERIENCES (5 years) :
Worked have as a Sr.Opration Incharge :- M/S System Sales 3rd Party Of Tata Sky Ltd. From 01.03.2012 To 1st Feb. 2015
Daily Work at Isp :
** Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
** Responsible for service delivery, assessing customer feedback & providing critical feedback and Taking escalations for resolving critical issues; ensuring CTQ Delivery & Business Continuity
** Supervised and coordinated daily activities of workers engaged in materials movement or handling, receiving, loading, unloading, transporting, stacking, order filling, shipping, and maintaining stock in a storeroom or warehouse
** Manages and controls storage and distribution activities of the company to ensure maximum utilization of facilitie
** Inspects physical condition of warehouse and equipment and prepares work order for repairs and requisitions for replacement of equipment
** Working knowledge of warehouse receiving, stocking, and inventory best practices With ISO Standerd
** Inventory Management
** Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.
** Database installation for the Index of words
** Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel.
** Partner Management/Vendor Management - Periodically reviewing partner's performance in business meetings
** Preparing MIS reports & other statements with a view to apprise management of Process operations and assist in critical decision-making process.
** Effective Management of Customer Relation Operations and ensuring maximum Customer Satisfaction by providing timely clarification of queries
** Worked Have as a Executive in Wherehouse :- M/s Tata Tele Services Ltd.
projected with jagat singh logistics,PARWANOO from 01-06-2006 to 28.02.2008
** Worked have as a Wherehouse Incharge :- M/S Drive india Enterprises Projest With Max Logistics Parwanoo From 01.03.2008 To 12-06-2010
Daily Work in W/H :
** Making daily reports for all the executives and send the same to senior management.
** Sharing daily MIS Report with Head Office.
** Accountable for assisting in MIS Reporting, Project Management
** Conceptualize, design and implement MIS reports as required by management information needs
** Daily Stock report as a Material I/O (Like MRN, STN, GR, PO & Invoice).
** Handling the billing section.With Sap
** Cordinating with circle Warehouses & Distributors.
** Handling all the Reports(Like Daily, Monthaly & SAP v/s Physicaly).
** Good hands on with Excel tools like V-Look up, H-Lookup, Pivot charts and Graphs
** Coordinating with key corporates, content partners, Alliance Partners and other constituents for smooth business operations
** Supervision of issuance of stocks to other departments for production and necessary entries in SAP with respective store location and Cost Centre
** Physical verification of Stocks at regular intervals and ensure that there is no mismatch between physical and SAP qty.
** Placement of physical material (OK from IGI) at respective store location and arrange to send the rejected material back to the vendor.
** Preparation of GRN/MRIN in SAP (MIGO).
** Working with team leaders to review procedures & maximise customer satisfaction.
** Time-to-Time Reporting Area Manger / Zonal Accountant / Head Office
** Maintaining SLAs and taking care of the KPI laid down by the company.
** Coordinate with Circles for different types of Follow-ups and Escalations
** Storage of material in designated area
Customer Service Operations :-
** Managing customer service operations for rendering and achieving quality services
** Responsible for resolving customer complaints on performance bottlenecks
** Providing value added customer services by attending customer queries and issues.
** Monitoring the post service activities like follow up with the customers, service reminders and handling customer grievances for superior customer service.
** Heandling Esclated customer
Strengths :-
Enjoy challenges and quickly adapt to new environment .I try the best out of me to accomplish the tasks honestly and get along very well with my colleagues . I have an innovating approach to deal with challenges. My greatest strength lies in analytical reasoning.
PERSONAL PROFILE
Name : Shishan Pal
Father- s Name : Late Sh.Sher Singh
Date of Birth : 12th Apr. 1985
Sex : Male
Nationality : Indian
Martial Status : Married
Permanent Address : As above stated
Language : English, Hindi & Punjabi
Hobbies : Traveling and making social relations
General : Hard working and sincere
QUALIFICATION
Academic : 10+2 (Higher Secondary) : Graduation in Art. From K.U.K.
Technical : %. One year diploma in computer : %. Visual Basic 6, Oracle 8I (DK2) From IICT Karnal
Computer Awareness :-
** Computer Fundamentals
** Operating System
** Dos (Disk Operating System).
** Windows 3.1/95/98/2000/2007/2008 Profeshional/Xp/Me. VB.Net, AutoCAD, Mechanical Desktop 4, C, C++, Fox Pro, HTML, DHTML, Front Page, Dreamveaver, Swish, Adobe (Photoshop & Page Maker), Corel Draw, Microsoft Office (Word, Excel, Power Point, Access), Internet, Windows, Dos, dBase (With Programming)
Company Softwares :
SAP ,Siebel
Salary Expected : Negotiable
Declaration :-
I hereby declare that above statement are true on behalf of my knowledge and belief. If you give me a chance to work under your kind control I assure you my performance of duty to the entire satisfaction of the administration.
Reference :-
I Will Give The Best if Required.
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