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Server Support Engineer Resume Sample, Experience : 3 years



Name of the Candidate:Vishal Mankotia
Name of the Post Applied:Server Support Engineer
Job related skills / software:Computer Hardware & Basic Network troubleshooting, Local & network Printer installation & configuration, Installation of windows OS through SCCM and WSUS.
Category:IT / Computer
Sub Category:System Administrator / Engineer
Years of Experience:3 years
Salary Expected per Month(Rs):30,000 to 40,000
Highest Qualification attained:M.C.A. / MCA : Master of Computer Application
Major / Specialization:Computer Science
Email Id:vishal05222 AT gmail.com
Are you looking for job now?:Yes
Can the recruiter contact you?:Yes
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Address :-I-63A, 1st floor, near Iskon School, Mohan garden, Uttam nagar New Delhi-59
Contact No : +919718492177
Email : vishal05222 AT gmail.com

To grow professionally and to contribute to a team in challenging design, implementing, troubleshooting and administrating client server, Domain and Enterprise based Network environments and latest technologies.
To establish proficiency in the field of hardware, networking and satisfying career in IT Industry to work in Internet & Intranet enterprise networking environment.

MCA Sikkim Manipal University 2014
Server 2008 R2 Training JETKING 2012

Bachelor of science(physics, mathematics, computer application) Himachal Pradesh University Shimla 2010

10th H.P. Board 2004
12th (PCM) H.P. Board 2006

17 Months experience in WIPRO’s Client GENPACT and EXL as a Desktop support engineer.

Handling the following responsibilities :
** Scheduling BCP & providing immediate IT support for all Delhi NCR’s six sites of Genpact. BCP testing –UAT, cold test, hot test and invoke.
** Computer Hardware & Basic Network troubleshooting,
** MS-Outlook troubleshooting.
** Operating Systems : Windows XP, Windows 7.windows 8, Server 2008 R2
** Local & network Printer installation & configuration.
** Working knowledge of ticketing tool BMC Remedy.
** ADD Hostname in SCCM Console to push updates.
** Installation of windows OS through SCCM and WSUS.
** Domain joining.
** SCCM installation/uninstallation on Client Machine. Initiate SCCM on client machine.
** MacAfee installation/uninstallation on Client machine, Encryption.
** Follow-up through E-mails & calls.
** Basic Knowledge of AD, DNS, DHCP.

** Coordinate with senior team to resolve the issues.
** Software installation and configuration like Microsoft Products, Adobe Products, Citrix, Juniper, Amadeus, Sabre, Quick Exchange, Avaya, Galileo, Apollo and Voltage Encryption.
** Data Transfer.
** 6 Months experience in HCL infosystem as a server support Engineer.

Handling the following responsibilities :
** Monitoring Server performance and providing report to the Clients
** Backup of windows servers, SQL server and Tally server.
** Hands on experience on creating users, computers, groups in AD server and assigning permission to share folders for the users in FILE server, Unlock the account and reset the password.
** Configured in RAID 0, RAID 1 and RAID 5.
** Provide printer access through print management.
** To attend all technical calls of VIP users and board of members during board meeting.
** Take care of Audio and Video calls through polygon and lifeSize devices.
** Coordinate with venders.
** Currently working in Microland’s Client Bank of America as a VIP Support Engineer from 28th May 2015.

Handling the following responsibilities :
** Regularly Monitor BMC Remedy tool and work on incident tickets assigned to our Bin for VIP users only.
** Regularly Monitor Maximo ticketing tool for all the service request and send communication to all the stakeholders for any IT device issuance and submission.
** Laptop troubleshooting and Blackberry, Apple devices troubleshooting.
** Hands on experience on Software packages and patches deployment to Client Machines through SCCM tool.
** Coordinate with venders.

** Learning attitude
** Self-confident
** Positive attitude
** Ability to adapt to new culture and environment.
** Hard Worker and Smart Worker.

Father`s name  : Sh.
Baldev Singh
Nationality  : Indian
Marital Status  : Single



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