Objective :
Accomplished senior-level executive with a 11 years track records of successful strategic and tactical leadership within the ITES industry. Adept at defining, leading and driving project operations effectively, through the implementation of several management dynamics including Strategic Execution Plans, Task & Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews, , Training & Development etc
Skill Highlights :
** Project Management
** Leadership/Communication skills
** New Product delivery
** Client account management
** People Management
** Employee relations
** Self-motivated
** Innovation and creativity
** Training and Development
** Process Improvement
Amnet Systems Pvt Ltd, Chennai, Tamilnadu, India Apr 2005 – Mar 2007 :
Quality Trainer :
** As a Quality trainer responsible for data capturing Department.
** Also Coordination with Vendors to provide training for capturing projects, which was outsourced.
** Preparing of Audit sheet report and consolidated Quality summary sheet.
Amnet Systems Pvt Ltd, Chennai, Tamilnadu, India Apr 2007 – Mar 2011 :
Junior Executive :
** Shift reports (MIS, TU & File tracking)
** Download checking and Batch tracking
** Reviewing new updates & SOP
** Queries - Clarification & Followup
** New members training activities
** SLA Tracking
** Confirm the associate delviery schedule.
Amnet Systems Pvt Ltd, Chennai, Tamilnadu, India Apr 2011 – Dec 2016 :
Senior Executive :
** Accountable for Data capturing team, including overall customer satisfaction
** Analyzing new projects, as per customer specifications, preparing sample outputs before starting the live workflow process.
** Tool development & Document Creation
** Members performance analysis
** Supporting to customer (US & UK) through email for projects , turn around time & SLA
** Feedback analysis to Client
** Queries - Clarification & Followup
** Billing Reports
Education Qualification :
** 1998 High School-Thiagarajar Model Higher Secondary School – Madurai, Tamilnadu, India
** 2001 B.SC : Computer Science.
The American College -- Madurai, Tamilnadu, India
** 2003 MS : Information Technology & Management Madurai Institute of Social sciences -- Madurai, Tamilnadu, India
** 2015 Six Sigma Green Belt Certification
** 2016 Internal Quality Auditor - ISO certification
** 2016 10 years completion Award
** 2008 Best Performer Award
Software Proficiencies :
Microsoft Office [ Excel, Access, Word, Powepoint & Visio]
Personal Profile :
Father name : Murugan Palanichamy
DOB : 06-05-1981
Nationality : Indian
Languages Known : Tamil & English
Marital status : Married
Permanent Address : No, 2/126, Agrahara street, Viraganoor, Pin code-625009, Madurai District, Tamilnadu [India].
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